Dealer Reviews
Cars for Sale
Dealer Log In
Carlos Blanco
Carlos Blanco | Page 48
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
623 Reviews
623 Reviews
Write a Review
623 Reviews of Carlos Blanco
September 22, 2022
I’ve been coming here for 3 years and the staff are friendly and helpful friendly and helpful More
by JOHNSUH001
Verified CustomerOther Employees Tagged: Christian Povsic, Felipe Francisco, Matthew Lagares, George Ruiz, Jose Lopez, Lazaro Varas, Jorge Del Pino, Paula Bean, Shauna Davis
September 21, 2022
Great experience. Great communication and hospitality. The job was done fast and good quality of work. Great communication and hospitality. The job was done fast and good quality of work. More
by BALL199353
Other Employees Tagged: Jorge Del Pino
September 20, 2022
Arrived for an oil change on the 15th at 0745 hours. After 2 hours of waiting, I asked the espress lane attendant if my truck was ready as I was one of the first vehicles to arrive that morning . His r After 2 hours of waiting, I asked the espress lane attendant if my truck was ready as I was one of the first vehicles to arrive that morning . His response was " oh, they're waiting for your oil filter to come in". Apparently my vehicle had been sitting for over 2 hours untouched because they did not have a oil filter and were allegedly waiting on one to be delivered from Miami lakes. I immediately told the young man to please return the vehicle to me as is which he responded "are you sure?" By some miracle/magic within 5 minutes the oil filter went from "coming from 30 miles away" to "the technician has the filter in his hand". I then took it upon myself to walk around the building and see the tech working on my vehicle. To which I found my truck the way I left it 2 hours prior, untouched. Finally after another 20 minutes of waiting on the hot sun I finally saw the tech began to service my truck. Long story short, I lost a day of work and 3 and a half hours at the dealer. Once again kendall dodge proves me right on being the ABSOLUTE WORST in customer service and overall customer satisfaction when it comes to the service department. I've purchased over $700,000 of new vehicles from this dealer ranging from chrysler 200c to ram 1500 promoters, ram 2500's ram 3500' s jeep grand cherokee l's, durangos etc... I am on my 14th or 15th vehicle and the experience has always been the same since day one, AWFUL. I believe with this last service, I have learned my lesson and will be taking my business to the Dadeland branch. Its bad enough that I'm spending 70-80k on new vehicles every 2 years but having to wait 3-4 hours for a simple oil change is ridiculous. I even stopped letting them rotate my tires about 3 years ago to maaybee speed up the process. Overall experience is a 3 of 10. And that's only because Paula bean is a sweetheart and its not her fault the tech and some of the other service advisors are extreme incompetent at the jobs. More
by wishone
Other Employees Tagged: Paula Bean
September 20, 2022
Great place to take my vehicle for service. Clean facility. Fast service if I am an early bird. Clean facility. Fast service if I am an early bird. More
by Steve
Other Employees Tagged: Anthony Tamarit, Christian Povsic, Felipe Francisco, George Ruiz, Lazaro Varas, Jorge Del Pino, Paula Bean, Shauna Davis, Evan Starr
September 18, 2022
Poor customer service, unreliable repairs ,mediocrecy is order of day,no value for customers time and money. order of day,no value for customers time and money. More
by anicolas2000
Other Employees Tagged: Felipe Francisco
September 17, 2022
Excellent attention to detail. Ms. Paula and Mr. Blanco go out of the way for first responders by doing whatever it takes to see that the vehicle is expedited and service quick. Ms. Paula and Mr. Blanco go out of the way for first responders by doing whatever it takes to see that the vehicle is expedited and service quick. More
by HECTORCORTES
Other Employees Tagged: Hector Collado, Paula Bean
September 17, 2022
Bought my truck at this dealership. Poor service and communication. It’s been over a month. No follow up on the parts they needed to order. Brought in truck for service and I still have Poor service and communication. It’s been over a month. No follow up on the parts they needed to order. Brought in truck for service and I still have issues. I would not recommend. Had better experience with planet dodge. More
by NESTORCARREROU
Other Employees Tagged: Miguel Obregon, Christian Povsic, Felipe Francisco
September 15, 2022
Worst customer service. CARLOS BLANCO!!! I don’t know if this guy do know about what you call customer service. This guy don’t even have manners, no respect on how he talks. CARLOS BLANCO!!! I don’t know if this guy do know about what you call customer service. This guy don’t even have manners, no respect on how he talks. Looks at me in the eye, fiercely like he was looking for trouble. He should not be dealing with people, it could have end up worst if I did not control my temper and just avoided to talk to this gentleman.. I bought this car from here, and had been serviced only from here for the past 2yrs. But having this experience with your staff there, definitely not anymore. More
by jessie1872002
Dealership Inventory (621 Vehicles)
