Carlos Cave | Page 5

Carlos was very professional but pleasant. He had the vehicle ready for test drive. He processed the purchase paperwork efficiently so that we drove out in our new car within a reasonable amou He had the vehicle ready for test drive. He processed the purchase paperwork efficiently so that we drove out in our new car within a reasonable amount of time. More

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Great service and great people. Christina is my service advisor and she is awesome! Extremely knowledgeable, friendly, and efficient. I’ve been working with her for the past seve Christina is my service advisor and she is awesome! Extremely knowledgeable, friendly, and efficient. I’ve been working with her for the past several years. I have found all the people at Lexus of Sacramento to be very professional, courteous and helpful More

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This is the best car dealership my husband and I have ever purchased a car from. There was no pressure, they are very trustworthy, the communication was very clear and precise and everyone we worked with ever purchased a car from. There was no pressure, they are very trustworthy, the communication was very clear and precise and everyone we worked with (Kyle, Carlos and Kevin) were professional and very nice. I highly recommend Lexus of Sacramento to my friends and family and even strangers! When the time comes for us for another vehicle, we definitely will be using Lexus of Sacramento. More

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Carlos did everything great from the first email to the delivery of my new RX350. He kept me informed and helped me throughout the process. I would recommend him to anybody if you’re looking for a new car. delivery of my new RX350. He kept me informed and helped me throughout the process. I would recommend him to anybody if you’re looking for a new car. He found exactly what I wanted. Also Mike the Finance Director was amazing and helped us through the whole process of signing our paperwork. I’m very happy with the whole process at Lexus of Sacramento More

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Everything went good in the buying process of my es 350fsport.I took it for a test drive&got a good apr! 350fsport.I took it for a test drive&got a good apr! More

by SONORA2019 Verified Customer Verified Customer

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Let me tell you a story...I drove from Sacrament to Seattle at 3 this morning from your facility with the car we purchased from Lexus of Sacramento. I/we are EXTREMELY satisfied customers. First- so Seattle at 3 this morning from your facility with the car we purchased from Lexus of Sacramento. I/we are EXTREMELY satisfied customers. First- some context (review under Peter R) yelp.com/biz/eastlake-au… When I contacted Carlos, we had a great conversation- very professional and engaging. I asked for some photos of the Q5 you had in inventory- I received a detailed video of the car showing the highs and lows of the vehicle. More importantly, Carlos promised to follow up on some items regarding the car, and texted the answers within 30 minutes. We kept in contact regarding various details regarding the vehicle, financing, warranties, and I always received prompt answers. We decided to proceed with the transaction, booked the flight and hotel, and Carlos arranged for me to be picked up at my hotel. When I arrived, Carlos was very engaging and professional. The car was cold as requested (I like to hear how a car runs after sitting overnight). The first stop in the process was when Carlos' plant to surprise me with the repaint of a front panel went slightly awry (the panel was missing!). I continued my inspection of the car while Carlos worked to find the panel. After the panel was found, we test drove the car- again, Carlos was professional and only guided me vice talking too much to oversell the car. We returned to the dealership, and got the paperwork going. There was a delay, as there was a backup in finance. We finally got to finance, where I met Kevin. I had talked to Kevin earlier in the week regarding warranties. To me, Kevin is plain spoken, a bit rough around the edges, and completely fantastic to work with. He knows his business, and is quite funny (even when bashing on his keyboard about passwords!). During the finance process, Carlos came in and advised there was a challenge with the car. A bit of damage had happened between the time we test drove the car and it came out of delivery prep. Carlos pointed out the damage, and Kevin advised that if I were not comfortable with what happened, to not buy the car. I proceeded with the purchase because of Carlos and Kevin- zero pressure, and both looked for solutions. They both made a potential challenge a non-event by rising to the challenge of solving a problem. I will follow up with Carlos on the repairs being done this week. Thank you, Carlos and Kevin, for such a pleasant experience. I cannot recommend you enough, and know that the right decision was made to come south and purchase from you. Best, Peter More

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Not always my experience, but my expectations are simple. I pay good money for what I think is a great vehicle and all I expect is for the dealership to stand behind what they sell, or what they tell me. Had I pay good money for what I think is a great vehicle and all I expect is for the dealership to stand behind what they sell, or what they tell me. Had an issue, but Nick communicated, he did me right, did what he said he would do. Thank you Nick. I appreciate the service I received. A dealership today could dominate the market just by doing the customers right. It seems simple to me. Thanks you Lexus of Sacramento. More

by Duarteeric Verified Customer Verified Customer

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Carlos the sales rep was amazing. He held the vehicle for us for 3 days as we live 6 hours away from the dealership. us for 3 days as we live 6 hours away from the dealership. More

by GrandmaMary66 Verified Customer Verified Customer

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Easy to access, user friendly dealers. Many choices, comfortable office seating. Efficient timing for follow up visits. comfortable office seating. Efficient timing for follow up visits. More

by RLROWENS Verified Customer Verified Customer

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The staff bent over backwards to find me the car I wanted - literally roaming the lot searching for the vehicle I ultimately purchased. Thank you! - literally roaming the lot searching for the vehicle I ultimately purchased. Thank you! More

by Shannon Smith Verified Customer Verified Customer

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