Tim Williams

I would not recommend buying a vehicle from Fred Anderson Toyota if you expect reliable service after the sale. The sales experience may be fine, but the service department has completely ruined the owner Toyota if you expect reliable service after the sale. The sales experience may be fine, but the service department has completely ruined the ownership experience for me. I have now wasted two separate mornings trying to get them to complete a Toyota TSB repair for squeaky brakes on my new $70k 4Runner. Before both appointments, I specifically called and confirmed that they had the parts needed to complete the repair. Both times, I was told yes. At the first appointment, they took the brakes apart and then realized they only had 3 of the 4 replacement parts needed. I was told they would call me when the remaining part came in. Months went by and I never received a call. Trying to get through by phone was also a mess, because the phone system seems designed mainly to schedule appointments, not resolve existing service issues. After I opened a brand engagement case with Toyota, I promptly received a call from Aurora. To her credit, she dug into the issue, identified the problem, confirmed a new appointment, and told me the parts were in stock and committed to my vehicle. I showed up for the second appointment today and again asked the service advisor to confirm that they had the parts. At first, he said they did not. After more digging, they “found” them. Then, after I had already waited about 90 minutes, Kevin came to the waiting room and told me they did not actually have the correct parts. At that point, I spoke with the service manager. The offered solution was to top off my gas tank. That does not come close to making up for two wasted mornings, taking time off work, arranging my schedule around these appointments, and still not having the issue fixed. This has been an extremely frustrating experience. I bought a very expensive new vehicle and have had to chase the dealership for months just to get a known Toyota service issue addressed. Based on my experience, I would not trust Fred Anderson Toyota’s service department. More

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Tim, Dylan and the team at Fred Anderson are terrific! This is why we drive from Wake Forest and don’t use Leith Toyota on Capital Boulevard. This is why we drive from Wake Forest and don’t use Leith Toyota on Capital Boulevard. More

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Service person always right there to ascertain what needs to be done, and informing me of options. Nice personality. And I asked about what would be likely on schedule for the next visit as the next to be done, and informing me of options. Nice personality. And I asked about what would be likely on schedule for the next visit as the next 100,000 miles begins. And I go up to the showroom area and find a table to work at....with a cup of good coffee! OH, and the tech person's video of his inspection is very good. More

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Terry Underdue is the best Service advisor! He has been servicing my cars for 20 years He has been servicing my cars for 20 years More

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This dealership is very professional. This is the third vehicle I have purchased from Fred Anderson Toyota. The salesman, Tim Williams, is very easy to work with and he took the time to This is the third vehicle I have purchased from Fred Anderson Toyota. The salesman, Tim Williams, is very easy to work with and he took the time to get to know me and totally understood what my wishes were in regard to a vehicle. More

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Everyone at the dealership was very helpful, knowledgeable, and professional. The employees had great rapport with each other and I felt well taken care of. knowledgeable, and professional. The employees had great rapport with each other and I felt well taken care of. More

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Timothy was very knowledgable and helpful in helping us purchase our new auto. We were very pleased with the process of purchasing the vehicle. Everyone we met was very courteous and helpful. purchase our new auto. We were very pleased with the process of purchasing the vehicle. Everyone we met was very courteous and helpful. More

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Tim Williams is excellent! My new vehicle is the third that I have leased with Tim Williams. He is the reason I keep coming back to Fred Anderson Toyota! I highly recommend wo My new vehicle is the third that I have leased with Tim Williams. He is the reason I keep coming back to Fred Anderson Toyota! I highly recommend working with Tim Williams! He is professional, courteous and pleasant! I trust him to get me the deal I need! He is a shining star at Fred Anderson Toyota! Can not recommend him highly enough for your next vehicle! More

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Working with Tim was great! Loving the new 4Runner that came in much quicker than expected. Loving the new 4Runner that came in much quicker than expected. More

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Answered questions, negotiated on prices, presented options, and was timely for appointments. Some lag time on inventory. options, and was timely for appointments. Some lag time on inventory. More

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