Carlos Hernandez Luque

Carlos is fantastic to work with. As an out of state buyer he was great with communication and sending anything I needed with pictures and information. Car was exactly as advertised a As an out of state buyer he was great with communication and sending anything I needed with pictures and information. Car was exactly as advertised and in great condition. Dealership was great to work with and took good care of me. Grabbed me from the train station and got me going on my way. More

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Garavel has been our go to dealer for Jeep Wranglers the last 10 years! The service is always exceptional and efficient. From walk in to signing the contract and driving off …. all is seamless. Thank y last 10 years! The service is always exceptional and efficient. From walk in to signing the contract and driving off …. all is seamless. Thank you Garavel! More

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Friendly People. Fair prices, I highly recommend. I will buy from them a third time when I need another vehicle Fair prices, I highly recommend. I will buy from them a third time when I need another vehicle More

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Had a great experience with this dealership. Only positive things to day about the entire process. Only positive things to day about the entire process. More

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Carlos did a great job working with me to close the sale. He was patient and helpful. The overall dealership experience was great - all staff were friendly and professional. He was patient and helpful. The overall dealership experience was great - all staff were friendly and professional. More

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I want to separate my experiences with two people at this dealership because they were completely different. Carlos was professional and respectful throughout my conversations with him. I had no issue wor dealership because they were completely different. Carlos was professional and respectful throughout my conversations with him. I had no issue working with him and appreciated his communication. My experience with Bob, the sales manager, was unfortunately the opposite. From the beginning of our conversation, I found his tone and approach very assertive and intimidating. I felt pressured to tell him what monthly payment I was willing to commit to when I was not yet comfortable making that decision. There is nothing wrong with a salesperson asking about a customer’s budget. However, there is a difference between asking a question and making a customer feel pressured into providing an answer. That distinction is what made this interaction so uncomfortable for me. The dealership emphasizes that it is family-owned, which gave me an expectation of a more personal and respectful buying experience. Unfortunately, after my interaction with Bob, I walked away feeling the exact opposite. I decided not to move forward with the dealership. I’m glad I trusted my instincts and did not commit to something simply because I felt pressured in the moment. Again, I want to recognize Carlos for treating me respectfully. My negative experience and decision to walk away were specifically related to my interaction with Bob the sales manager. I hope this feedback is taken seriously and helps improve the experience for future customers. More

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Carlos was a pleasure to work with. Him and everyone at garavel worked hard to get me within my budget. Delivery was quick and easy, no high pressure to add on warranty options during f Him and everyone at garavel worked hard to get me within my budget. Delivery was quick and easy, no high pressure to add on warranty options during financing. More

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Carlos was great! He was kind and very helpful. He made the process vey quick and efficient! Thank you Carlos! He was kind and very helpful. He made the process vey quick and efficient! Thank you Carlos! More

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Carlos is super responsive and willing to go the extra mile on customer service and ability to find me the right car. mile on customer service and ability to find me the right car. More

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Great job selling me a car. Poor job of communicating sale of my trade in. Was complicated due to my son’s terrible injury and me/my wife being co-conservators. Ended up walking Poor job of communicating sale of my trade in. Was complicated due to my son’s terrible injury and me/my wife being co-conservators. Ended up walking out without doing a $500 trade in. Again, poor job - no flexibility and poor communication. More

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