Carlos Hernandez Luque

I want to separate my experiences with two people at this dealership because they were completely different. Carlos was professional and respectful throughout my conversations with him. I had no issue wor dealership because they were completely different. Carlos was professional and respectful throughout my conversations with him. I had no issue working with him and appreciated his communication. My experience with Bob, the sales manager, was unfortunately the opposite. From the beginning of our conversation, I found his tone and approach very assertive and intimidating. I felt pressured to tell him what monthly payment I was willing to commit to when I was not yet comfortable making that decision. There is nothing wrong with a salesperson asking about a customer’s budget. However, there is a difference between asking a question and making a customer feel pressured into providing an answer. That distinction is what made this interaction so uncomfortable for me. The dealership emphasizes that it is family-owned, which gave me an expectation of a more personal and respectful buying experience. Unfortunately, after my interaction with Bob, I walked away feeling the exact opposite. I decided not to move forward with the dealership. I’m glad I trusted my instincts and did not commit to something simply because I felt pressured in the moment. Again, I want to recognize Carlos for treating me respectfully. My negative experience and decision to walk away were specifically related to my interaction with Bob the sales manager. I hope this feedback is taken seriously and helps improve the experience for future customers. More

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Carlos was a pleasure to work with. Him and everyone at garavel worked hard to get me within my budget. Delivery was quick and easy, no high pressure to add on warranty options during f Him and everyone at garavel worked hard to get me within my budget. Delivery was quick and easy, no high pressure to add on warranty options during financing. More

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Carlos was great! He was kind and very helpful. He made the process vey quick and efficient! Thank you Carlos! He was kind and very helpful. He made the process vey quick and efficient! Thank you Carlos! More

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Carlos is super responsive and willing to go the extra mile on customer service and ability to find me the right car. mile on customer service and ability to find me the right car. More

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Great job selling me a car. Poor job of communicating sale of my trade in. Was complicated due to my son’s terrible injury and me/my wife being co-conservators. Ended up walking Poor job of communicating sale of my trade in. Was complicated due to my son’s terrible injury and me/my wife being co-conservators. Ended up walking out without doing a $500 trade in. Again, poor job - no flexibility and poor communication. More

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Everyone was excellent here, they worked through every aspect until price and timing were aligned, and I left very happy aspect until price and timing were aligned, and I left very happy More

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Carlos was so kind and patient with us! We had a great experience with him and we will always recommend him to people! We had a great experience with him and we will always recommend him to people! More

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Great people great service, Carlos Hernandez came through and helped me get my Jeep Gladiator with no issues, he is a very good sales person and overall a really nice guy, I would recommend this dealer to an and helped me get my Jeep Gladiator with no issues, he is a very good sales person and overall a really nice guy, I would recommend this dealer to anyone looking for great Jeep at a great price! Thanks again Garavel your the best! More

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I am completely satisfied with the service provided by Mr. Carlos Hernandez. He was always willing to answer my questions, gave clear explanations, and demonstrated an excellent attitude towards customer Mr. Carlos Hernandez. He was always willing to answer my questions, gave clear explanations, and demonstrated an excellent attitude towards customer service. I would rate him 10 out of 10 Together with Evelyn Santiago, they provide excellent customer service, making you feel at home with a great humanitarian attitude. . More

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Super Advice and recommendation we are, very happy with our new Jeep Wrangler, thank you Carlos! our new Jeep Wrangler, thank you Carlos! More

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