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Carlos Hernandez
Carlos Hernandez at Braman BMW Miami

Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.3
22 Reviews

Specialties & Trainings

Finance and Insurance Management

4.3

22 Reviews

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22 Reviews of Carlos Hernandez

November 07, 2025

Dealership Rating
Employee Rating

Went in for a recall and oil change (I have the 3 year oil change plan) they did not want to do my oil change since it was due until March 2028 obviously incorrect but they refused to fix my issue. Then k More

by JOSEALVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Nov 10, 2025

Braman BMW Miami responded

Providing a positive experience is our top priority, Jose, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

October 31, 2025

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Employee Rating

Best service starting from the GM Mauricio Alvarez to magical Service department and especially Marouf Dib. More

by GVSUNTECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Amir Moayer, Salvador Lopez , Marouf Dib

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Oct 31, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

October 27, 2025

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Employee Rating

My experience was outstanding Great customer service Excellence over all Very pleased with the entire process I will continue to be back as my favorite dealership I am very happy with my vehicle More

by SUSANA.A.ROJAS11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 27, 2025

Braman BMW Miami responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

October 17, 2025

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Employee Rating

Siempre nos han atendido excelente. Tienen una servicio completo, muy profesionales en atención al público. More

by MARINUCCI DOUGLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez , Marruf

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Oct 17, 2025

Braman BMW Miami responded

Thanks for sharing about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

October 05, 2025

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Employee Rating

Excellent my advice is really good! And they have great costumer services ! Thank you for everything More

by CJ_PRADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Neikeends Betancourt, Salvador Lopez , Alex

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Oct 06, 2025

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 29, 2025

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Employee Rating

Great Servis, Great peoples. Mr. Carlos , Mr. Guilermo. Thanks alot . See you for next Cars . Sure will be soon More

by MIDSOFTGAMES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez

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Sep 29, 2025

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

September 27, 2025

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Employee Rating

What an amazing experience! I am an happy customer! Thank you to Braman team. 5 stars. 🏆 More

by CAROLINEGALIANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 27, 2025

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

September 26, 2025

Dealership Rating
Employee Rating

The worst, most predatory experience of my entire life. I dread the day I have to return to this snake den. More

by DownWithBraman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Sep 29, 2025

Braman BMW Miami responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

September 06, 2025

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Employee Rating

My experience was ok the loaner service was exceptional. My customer service was not helpful More

by FELICIAJACKSON377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez , Jairo Ruiz, Andres Sanchez

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Sep 06, 2025

Braman BMW Miami responded

We're sorry you didn't have a 5-star experience, Felicia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

September 03, 2025

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Employee Rating

Was over all a good experience but they never gave me a second remote keyfob that I requested numerous times More

by NASWAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 03, 2025

Braman BMW Miami responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you again for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

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