Carlos Hernandez
Carlos Hernandez at Volkswagen of Ocala

Carlos Hernandez | Page 4

Sales Associate

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

Contact Me
5.0
182 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

35 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

5.0

182 Reviews

Write a Review

182 Reviews of Carlos Hernandez

January 29, 2025

Dealership Rating
Employee Rating

Awesome customer service! !! Carlos is really nice person! You guys should come and visit him! More

by mayreliscolon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2025

Volkswagen of Ocala responded

Thank you so much for your feedback!

Jan 29, 2025

mayreliscolon responded

Carlos is great help us a lot with the car car he showed us! You guys should see him!

January 27, 2025

Dealership Rating
Employee Rating

Carlos was professional, knowledgeable, and attentive. He made the process seamless and exceeded our expectations! More

by Jennifer morales
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2025

Volkswagen of Ocala responded

Thank you so much for sharing your feedback! We’re thrilled to hear that Carlos provided such excellent service and made the process smooth for you. We truly appreciate your kind words and are so glad we exceeded your expectations.

January 26, 2025

Dealership Rating
Employee Rating

I recently had the pleasure of working with Carlos who exemplified the highest standards of customer service. From our first interaction, it was clear that he was not just focused on making a sale, but ge More

by rnieves1116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2025

Volkswagen of Ocala responded

Thank you for sharing your experience! We’re so glad to hear that Carlos went above and beyond to meet your needs and provide exceptional service. It’s great to know he took the time to truly understand what you were looking for, rather than just focusing on the sale. We truly appreciate your kind words and look forward to working with you again in the future!

December 28, 2024

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Employee Rating

Highly Recommend Vw of Ocala! !! Thanks to Mr. Carlos Hernandez for making my wife the happiest Ever. Very professional, Efficient and willing to go above and beyond! Thanks for we More

by Dustin Nash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Carlos was able to make such a positive impact on your experience. It’s always our goal to provide professional and efficient service, and we're glad that you felt welcomed and well taken care of. We truly appreciate your recommendation and look forward to serving you and your wife again in the future!

November 29, 2024

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Employee Rating

He did amazing helped me get a great deal and got me out of negative equity and got me into a great car. More

by Kevinurioles1827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 29, 2024

Volkswagen of Ocala responded

Thank you for the wonderful feedback! We're so happy to hear that we were able to help you get out of negative equity and into a great car with an amazing deal. It’s always our goal to make the process as smooth as possible, and we're glad we could do that for you. If you ever need anything else, we're here to help! Enjoy your new ride!

November 27, 2024

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Employee Rating

Carlos and the team were amazing. They helped us find a great deal and get into a great deal! More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Henderson

Nov 27, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that Carlos and the team were able to help you find such a great deal. It was our pleasure to assist you, and we're so glad you had a positive experience. If you need anything else in the future, don't hesitate to reach out!

November 12, 2024

Dealership Rating
Employee Rating

Carlos always goes above and beyond to make sure I felt right at home during my visit. From beginning to finish! Everyone was very helpful and informative! Also give lots of thanks to finance department wa More

by Jackie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that Carlos and our team were able to make your visit a great experience from start to finish. It’s wonderful to know that our finance department was thorough and helpful as well. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

October 26, 2024

Dealership Rating
Employee Rating

I would definitely recommend Carlos to anyone looking to buy cars. He went above and beyond in helping get into a car and get got me a better deal then I asked for. So thank to him and everyone that helped More

by Karla0316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Henderson

Oct 28, 2024

Volkswagen of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that Carlos went above and beyond to help you find the perfect car and secure a great deal. Your recommendation means a lot to us! If you ever need assistance again, don’t hesitate to reach out. Enjoy your new ride!

October 21, 2024

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Employee Rating

Everything was excellent! From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited More

by Ivana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Colon, Bobby Watts

Oct 22, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience from start to finish. Our team is dedicated to understanding our customers’ needs, and it’s great to know we hit the mark for you. We truly appreciate your recommendation and look forward to helping you again in the future!

October 19, 2024

Dealership Rating
Employee Rating

Super fast and easy process, they were very honest and offered us a great deal. More

by Mateo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Hudson , Mr David

Oct 22, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We're delighted to hear that you found the process fast and easy, and that our team was honest and offered you a great deal. We strive to make every experience seamless for our customers. If you have any questions or need further assistance, feel free to reach out. Enjoy your new Volkswagen!

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