Carlos Herrera

Initially we spoke with Carlos Herrera and when I returned he was not available so he recommended we work with his partner Jason Pouncil. Jason was professional, did not pressure us on anything and w returned he was not available so he recommended we work with his partner Jason Pouncil. Jason was professional, did not pressure us on anything and worked with us to get the deal we wanted. Lito Bautista.was also very professional and did not pressure us for unwanted additions. So happy with our 2026 Honda CRV Touring and Norm Reeves Honda in HB! More

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Best experience yet in buying our new vehicle. In out in less than 2 hours In out in less than 2 hours More

by davobruin68 Verified Customer Verified Customer

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Layla was a class act sales manager Grady was excellent with Adam, however not honoring the certified used car 2 free oil changes was poorly handled and he should have honored the offer with Adam, however not honoring the certified used car 2 free oil changes was poorly handled and he should have honored the offer More

by Reheemhassan Verified Customer Verified Customer

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Layla was an Amazing sales individual to work with, her professional level, willing to help and follow up has allowed her to be the sales force she is. Carlos in sales has also done a terrific job followi professional level, willing to help and follow up has allowed her to be the sales force she is. Carlos in sales has also done a terrific job following with me while Laya was on her day off. Grady from Finance has also done a wonderful job with my son Adam, his refusal to phone the 2 oil change services that were promised in the certified car disclosure and claimed that one of there services was completed , that was a very low class move and will cost him in this review and hope he will get the coaching needed More

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We recently bought our son his first car at Norm Reeves Honda in Huntington Beach. Our salesperson Carlos was very friendly and helpful. We were considering another option but ultimately they were able to Honda in Huntington Beach. Our salesperson Carlos was very friendly and helpful. We were considering another option but ultimately they were able to meet us within our budget making it an easy choice. Everything went smoothly from start to finish. The financing person was personable, funny, and helpful. We are happy with our experience and would buy again with them for a third time. More

by mamajustine Verified Customer Verified Customer

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Carlos Herrera turned what’s normally a stressful process into something surprisingly easy. This was my fifth car, and no one has ever made it this straightforward. He took care of everything with profession into something surprisingly easy. This was my fifth car, and no one has ever made it this straightforward. He took care of everything with professionalism and honesty, and the final deal left me feeling like I made the right choice on every level. It wasn’t just about getting a good price, it was about being treated right. Carlos carries himself in a way that truly reflects Honda’s values. If this is the future of car buying, I’m all in. More

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They made it a pleasant experience and Carlos gave me a great deal Best experience with a dealership ever and awesome customer service great deal Best experience with a dealership ever and awesome customer service More

by e.crosth Verified Customer Verified Customer

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Easy to work with, and good response times. Competitive pricing. Initial sales person not as well versed in financing terms. Competitive pricing. Initial sales person not as well versed in financing terms. More

by kazi Verified Customer Verified Customer

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We’re satisfied on our purchase! The employees are professionals and answer every question you may have. The employees are professionals and answer every question you may have. More

by spitler977 Verified Customer Verified Customer

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Excellent customer service and addressed all my questions. We have bought cars previously from this dealership and always received good customer service 👍 questions. We have bought cars previously from this dealership and always received good customer service 👍 More

by lynnbeu3 Verified Customer Verified Customer

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