Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.6
228 Reviews

Dealership Experience

6 yrs, 4 mos

Industry Experience

25 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.6

228 Reviews

Write a Review

228 Reviews of Carlos Lopez

January 12, 2026

Dealership Rating
Employee Rating

I always get great service. Carlos used to be the guy who took care of me. Edwin is now taken his place and he is great. I took the van and everything I requested was done. Edwi More

by amparoyates49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Jan 12, 2026

Norm Reeves Toyota Dallas responded

Hi Ampa! We're glad to hear Edwin took excellent care of you and your van! Thank you for choosing Norm Reeves Toyota Dallas and for your glowing review. See you next time!

January 10, 2026

Dealership Rating
Employee Rating

I like the convenience of having my car serviced at this dealership the people are very efficient and keep you informed even while you’re waiting in the waiting room. The fact that service personnel sent me More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Jan 10, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 10, 2026

Dealership Rating
Employee Rating

My experience was professional. I had a question and it was answered with professionalism and care. More

by lbutler1026
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jan 10, 2026

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 08, 2026

Dealership Rating
Employee Rating

Great service and kind professional staff. The video review is appreciated. Thank you for the quick service! More

by LGTexas11
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jan 08, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 30, 2025

Dealership Rating
Employee Rating

Carlos Lopez is the best. He's very friendly and takes good care of customers needs More

by ptc231
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Dec 30, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 27, 2025

Dealership Rating
Employee Rating

Carlos Lopez wasn't there/ or did not help me at least. Someone else checked me in and another person checked me out. It is hard to rate him. Sergio sent me a message that it was ready, but I had no idea w More

by kelly.wallace028
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Dec 29, 2025

Norm Reeves Toyota Dallas responded

Hi Kelly, we are sorry to hear there was some confusion during your visit to Norm Reeves Toyota Dallas. We appreciate your feedback and will pass it along to the team. If there's anything else you need, please feel free to reach out. Safe travels!

December 26, 2025

Dealership Rating
Employee Rating

The service was done quickly and everyone was courteous and helpful. I will continue to bring my vehicle to this location. More

by Slapshotsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2025

Norm Reeves Toyota Dallas responded

Hi! We're happy to hear you had such a positive experience with our team! We look forward to assisting you again in the future. Safe travels! -Norm Reeves Toyota Dallas

December 20, 2025

Dealership Rating
Employee Rating

Everyone was so helpful and polite. They kept me informed and up to date on the repairs. They even washed my car. More

by tillde-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 20, 2025

Dealership Rating
Employee Rating

I was there 31/2 hrs for a diagnostic i wish they would have told me it was going to take that long I would have gone home and waited More

by coronadoluis381
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Dec 22, 2025

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 19, 2025

Dealership Rating
Employee Rating

Carlos has been helping me as a service advisor for about 15 years or so. In that time, I have not known him to try to upsell me on parts. He has been helpful at telling us of future scheduled or periodic ma More

by BenThereDoneThat
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Dec 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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