No Carlos helped and did a great job with servicing my
vehicle End of story
vehicle End of story
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by RYANROCK
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
Seems efficient and have always been helpful.
Car is always been ready when they say it will be ready.
Car is always been ready when they say it will be ready.
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by bobt49
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
Very good service , I will recomen Manly Honda to my
friends and I love my car.!!!
friends and I love my car.!!!
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by IRMABRENNER
Verified Customer
Verified Customer
Service Price Transparency
Great service and great communication Explain in details
what the car needs and how much does it cost
what the car needs and how much does it cost
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by IABUDI
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
No Please stop texting me.
It's really annoying I need you to stop texting me.
It's really annoying I need you to stop texting me.
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by melissa668
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
Carlos is excellent who's the best.
He make sure everything gets done and gets done the right way
He make sure everything gets done and gets done the right way
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by Kandrak100
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
Dec 02, 2023 -
Kandrak100 responded
Carlos has experiment customer service.
Is refreshing to deal with and he actually listens to what you have to say.
It was taken care of promptly.
They service representative was polite. Overall great service. A nice visit.
They service representative was polite. Overall great service. A nice visit.
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by BROOKEYS.FERGUSON
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
Was in time this time Every thing from check in to
service was excellent Thank you
service was excellent Thank you
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by PRAVINTS_2000
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Martinez
Oct 31, 2023 -
PRAVINTS_2000 responded
Everything excellent from check in to service.
Serviced in time.
Oct 31, 2023 -
PRAVINTS_2000 responded
Excellent
Nice people, overall.
Great parts department.
Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they coul
Great parts department.
Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they could not replace or rebuild it.
Hugely overpriced quote for replacement with a used transmission having no warranty. ($10,000)
They wasted my money recommending a AT fluid flush I did not need for a failed transmission.
The actual service I got to replace brake pads and rotors was fine.
A local shop is completely rebuilding it for $4500, and gave Me that quote up front.
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by TYRONEARNOLD
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2023 -
Manly Honda responded
Hi TYRONEARNOLD,
Good afternoon,
Thank you very much for visiting Manly Honda. We greatly appreciate it.
I have reviewed your survey results and would like suggestions on how we could have done better.
We apologize for not meeting your expectations and look forward to hearing from you.
My name is Jose Rocha, Customer Experience Manager. I want to learn more about what exactly happened to understand and improve on the process we have in place.
I can be reached at 707-535-1163 and or jrocha@manlyauto.com
Thanks for being the best part of Manly Honda.
Best,
Your Manly Honda Team
Carlos was knowledgeable and courteous.
I appreciated his great service tremendously. The two sitting in front closest to the entry way have a lot to be desired. Sure they may have been bus
I appreciated his great service tremendously. The two sitting in front closest to the entry way have a lot to be desired. Sure they may have been busy, but acknowledge those of us who walk in and at least say Hello someone will be with you soon. They wouldn’t even look up, WTH.
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by HARTY.LAURA.ANNE
Verified Customer
Verified Customer
Service Price Transparency
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