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54 Reviews of Carlos Martinez
Verified Customer
Helpful 
July 22, 2023
Service Manager of the entire service dept is whom I am referring to. Debated on recommending. Their service dept is inept. The technician left my door seals hanging. I was told I needed new ones, under wa referring to. Debated on recommending. Their service dept is inept. The technician left my door seals hanging. I was told I needed new ones, under warranty. In less than a week bring back. 10 days later I had to call. Seals never ordered. The lady ordered and advised come in next day. Arrived. Service manager intervened. Said i was not informed correctly. For all they knew it was me who loosened them. Would not replace. He claimed no idea why tech said they were warped and warranted replacing. Svc manager put the seals back in place and assured me they would never come loose again. Total xxxxxxxx. Gave me nothing but we wasted your time. More
by KSEANOR11
Other Employees Tagged: Jose Rocha Jr
July 14, 2023
Stopped by Manly to see about fixing my AC as it stopped blowing cold air. Spoke with Iman about the possibility of it being covered with my warranty. She went above and beyond with research and phone calls blowing cold air. Spoke with Iman about the possibility of it being covered with my warranty. She went above and beyond with research and phone calls and found it was covered. She set up an appointment and directed me to Rebekah for a loaner. Brought my car in the following Monday and was Carlos told me it would probably be ready by 4pm the same day. Carlos called me that afternoon and told me they needed to order a part so the car wouldn't be ready until 4pm the next day. Got a call from Carlos around 3:30 that my car was ready. Went back to Manly, turned in the loaner and drove my car home. AC is working beautifully. More
by KATBELLS
Other Employees Tagged: Rebekah Jones, Iman Nielson
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