Carlos Menjivar | Page 3

We enjoyed our interactions with Carlos leading up to our purchase of a Tucson Hybrid. Carlos was friendly, informative and very professional. He took into account our schedules and we did not feel pressur purchase of a Tucson Hybrid. Carlos was friendly, informative and very professional. He took into account our schedules and we did not feel pressured in any way. His suggestions were helpful to us in making our decision. Thanks! More

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I wanted to like this dealer however my overall experience was very positive but they overpromised and underdelivered. One issue I have with dealer is I had preapproval from Credit Union and the de experience was very positive but they overpromised and underdelivered. One issue I have with dealer is I had preapproval from Credit Union and the dealer didn't want to use that. I was ok going with their lender which is higher than mine and refinanced later. My salesman, Carlos, promised if I went with their lender and get my license plate within 2-3 weeks. I could refinance once the plate arrived. Fast forward, 2 and 1/2 month later, my temp plate is about to expire and no plate arrived. I had to keep calling them every now and then. Nobody bothered to follow up with what's going on. Another issue I had with the car was a lot of wind noise, luckily they admitted there was excessive wind noise. On my first trip, I left the car the whole day and came back with no part. So I had to come back another time which was fine, then again nobody followed up. I had to call them and asked when I could take my car back for repair then I got an appointment. 2nd trip, most noise was gone however the tech agreed there was noise still on the passenger side still and they didn't have that part. I had to make another trip back. Still until today, nobody followed up to schedule me for the repair on the passenger side. More

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I came to the dealership with a pre-approval loan and truecar price. The rest was easy I enjoyed my sales person who was easy to talk to and understood what I needed to get in and out truecar price. The rest was easy I enjoyed my sales person who was easy to talk to and understood what I needed to get in and out More

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We just purchased our second Hyundai vehicle with Carlos M. at Tustin. He was very friendly, helpful and courteous for both purchases. We highly recommend him and the Tustin Hyundai! M. at Tustin. He was very friendly, helpful and courteous for both purchases. We highly recommend him and the Tustin Hyundai! More

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Carlos was a really great salesman, very informative and friendly. He did not hassle us into anything, very straight forward. We bought our daughter a new car, it was a great experience. Thank you! friendly. He did not hassle us into anything, very straight forward. We bought our daughter a new car, it was a great experience. Thank you! More

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Very ready to deal with, can get you what you want and doesn’t add those exorbitant “dealer surcharges”. They do charge $995 for a special exterior and interior coating package with a warranty. They also doesn’t add those exorbitant “dealer surcharges”. They do charge $995 for a special exterior and interior coating package with a warranty. They also offer an extended 10 year cover everything warranty so you will want to go some comparison shopping on that before you buy. Overall the best car shopping experience ever and now the proud owner of our family’s 8th Hyundai. More

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I called Carlos told him I have the CarMax offer. Tustin Hyundia matched the Offer. Carlos showed me everything on the car. Great experience. 100 percent recommend Tustin Hyundia and Carlos very ch Tustin Hyundia matched the Offer. Carlos showed me everything on the car. Great experience. 100 percent recommend Tustin Hyundia and Carlos very chill no pressure More

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This Dealerships offer excellent customer service,knowledgeable sales staff and a wide selection of hight-quality vehicles. service,knowledgeable sales staff and a wide selection of hight-quality vehicles. More

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Carlos was excellent to work with in purchasing our new Palisade. He was very straight forward and communicated frequently. Tustin Hyundai does not try to mark up their prices or throw in useless dealer ad Palisade. He was very straight forward and communicated frequently. Tustin Hyundai does not try to mark up their prices or throw in useless dealer add-ons, they are one of the few dealerships I’ve seen that are genuine and straight forward. We had contact Carlos about our preferred palisade build, and within a couple weeks he notified us it was coming in. We were able to reserve it with just a credit report (not even a deposit!) and boom a few weeks later, we came in and everything was ready for us… we were at the dealership for no more than 30 mins. Best buying experience from a traditional dealer I’ve ever had. Would absolutely recommend Carlos and Tustin Hyundai!! More

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Came in for servicing last week and it went smoothly. Dealt with Elsa who was polite and very helpful as always. Dealt with Elsa who was polite and very helpful as always. More

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