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Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0
2,353 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

34 yrs, 1 mo

Languages Spoken

Spanish Spanish

5.0

2,353 Reviews

Write a Review

2353 Reviews of Carlos Munoz

February 24, 2026

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Employee Rating

It was good , but I hate waiting 2 hrs or more every time I drive up... Carlos was very good More

by CJM_VENICE54
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 24, 2026

BMW of Sarasota responded

It's great to hear that Carlos was helpful. Our goal is to make sure everyone who walks through the door leaves happy. We apologize for the wait. Thank you for choosing BMW of Sarasota!

February 24, 2026

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Thank you to Carlos for always taking great care of all my needs! Thanks BMW of Sarasota! More

by HAYWOODGARVIN99
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Humbert Cazaubon, Naycolle Wright

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Feb 24, 2026

BMW of Sarasota responded

We appreciate you recognizing Carlos’s consistent attention to your BMW 740. His focus on your needs ensures each visit goes smoothly. Our service team looks forward to caring for your vehicle again soon.

February 23, 2026

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Everything was explained clearly Even though an after market product was the only available option I was still informed and allowed to make the decision to return at a later date. I chose the after marke More

by AUTOBOT7
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 24, 2026

BMW of Sarasota responded

Thank you for letting us know that everything was explained clearly and that you felt empowered to choose the aftermarket option. We’re thrilled your BMW M3 continues to run smoothly and that you trust our service work. We appreciate your confidence over the years and look forward to supporting you again.

February 21, 2026

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Great service and advice. Carlos Munoz is my favorite Service Advisor Carlos is very service focused More

by Terry M
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 21, 2026

BMW of Sarasota responded

Thank you for sharing your experience with the service on your BMW M5. Carlos is thrilled to hear his dedication made a difference. We appreciate your feedback and look forward to helping you again.

February 21, 2026

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Great service and advice. Carlos Munoz is my favorite Service Advisor Carlos is very service focused More

by Terry M
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 21, 2026

BMW of Sarasota responded

We’re thrilled you found our service advice helpful and that Carlos provided attentive care for your BMW M5. Thank you for the 5-star rating and for recognizing his commitment to service.

February 21, 2026

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Carlos our service manager always takes good care of us. Have been coming here for 8 yrs to date. More

by SLYSTER2K.SYLVIA
Service Price Transparency
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Recommend Dealer
Yes
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Feb 21, 2026

BMW of Sarasota responded

It’s fantastic to know that Carlos has consistently taken great care of your BMW 328 over the past eight years. We look forward to serving you for many more years to come.

February 19, 2026

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It’s at least a 15 minute to 30 minute wait after your appointment time. Also, it’s not easy to get a loaner anymore which it used to be. You’re too big. More

by KM303F
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Recommend Dealer
No
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Feb 23, 2026

BMW of Sarasota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 19, 2026

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Carlos is great! He is attentive, responds quickly to emails and texts, and goes above and beyond in providing service. More

by susan.camillo
Recommend Dealer
Yes
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Feb 19, 2026

BMW of Sarasota responded

Thank you for highlighting Carlos’s attentive and responsive service for your BMW. It’s rewarding to know he went the extra mile with your emails and texts. We appreciate your feedback and look forward to assisting you again.

February 17, 2026

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Carlos always goes above and beyond to make sure you are taken care of while your car is getting serviced! Always make sure to ask for Carlos when your car is in need of service he is the best! More

by RAECHELANN14
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Recommend Dealer
Yes
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Feb 17, 2026

BMW of Sarasota responded

Thank you for the 5-star review and for highlighting Carlos’s dedication during your BMW 330 service. We’ll be sure to pass along your kind words to him. We appreciate your recommendation and look forward to assisting you again.

February 16, 2026

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Carlos Munoz made my experience a great one. He was very professional, knowledgeable, diligent and efficient. Best costumer service I have experienced at BMW thus far. More

by ANISLEISY
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 16, 2026

BMW of Sarasota responded

We appreciate you highlighting Carlos’ professional and knowledgeable approach during your BMW X3 service. He’s dedicated to providing diligent and efficient support to keep your vehicle running smoothly. We look forward to assisting you with any future service needs.

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