Carlos Munoz

It took over 3 hours for my car to be returned back to me for an oil change I waited for. The video stated I was going to get a quote for rear brake replacements; but never got one. Too late now, since I ord for an oil change I waited for. The video stated I was going to get a quote for rear brake replacements; but never got one. Too late now, since I ordered new tires. I met with the loyalty department as I was interested in a used vehicle, and they told me they were going to get back with me with a “deal”, but didn’t get any. Not very positive when your dealership doesn’t follow up when they say they will. More

by PHIL.EPSTEIN Verified Customer Verified Customer

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Jamie was very pleasant and helpful with the check in. The seating area very clean and comfortable with an abundance of drinks and snacks to choose from. My salesman Jack is always available to talk to. A The seating area very clean and comfortable with an abundance of drinks and snacks to choose from. My salesman Jack is always available to talk to. And I met Marcus who was extremely friendly and helpful. And of course Carlos has always been our trustworthy favorite. I enjoy the dealership! More

by MILLIGAN117 Verified Customer Verified Customer

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Mr. Carlos Munoz is an outstanding and knowledgeable individual who is what others should strive to be in the service industry. Not only is he invaluable to the customer, sit and watch his office for a individual who is what others should strive to be in the service industry. Not only is he invaluable to the customer, sit and watch his office for a while - he's the "go to" person among his peers! Carlos has the patience of a saint and will take the time to have you understand what exactly needs to be done with respect to impending repairs. More

by PCHARLES1986 Verified Customer Verified Customer

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From sales to service they try and do the very best to make the service the best experience anyone can get and the best sales team anywhere I plan on getting my new car there I’m very happy make the service the best experience anyone can get and the best sales team anywhere I plan on getting my new car there I’m very happy More

by Loujannetty Verified Customer Verified Customer

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We appreciate Carlos professionalism, courtesy, attention to our needs and efficient processing of our service transactions. to our needs and efficient processing of our service transactions. More

by PAMELA.MILES Verified Customer Verified Customer

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Carlos is very honest and doesn’t want to sell you anything you don’t need. anything you don’t need. More

by TOMMERTZ Verified Customer Verified Customer

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I’ve experienced good service at BMW dealers in general, but Carlos stands out as one of most competent, friendly, and professional service advisors I’ve encountered. He walked me through my service issues, but Carlos stands out as one of most competent, friendly, and professional service advisors I’ve encountered. He walked me through my service issues, was absolutely clear when it came to to pricing, and even anticipated some of my questions. I’m sold on Sarasota BMW service. More

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Very helpful very responsive took great care of me my service advisor took great care of me and got my car back to me very promptly and in a timely fashion with my problem solved service advisor took great care of me and got my car back to me very promptly and in a timely fashion with my problem solved More

by Butter1992 Verified Customer Verified Customer

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My issue was resolved quickly and professionally. I was happy with my service. Thank you. I was happy with my service. Thank you. More

by KEITH66 Verified Customer Verified Customer

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My service advisor Maria is amazing, very courteous, respectful and most of all she listens. Simply awesome 👌 respectful and most of all she listens. Simply awesome 👌 More

by SHARON.XIMINES Verified Customer Verified Customer

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