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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
January 15, 2020
To Whom it May Concern,Carlos is an excellent service To Whom it May Concern, Carlos is an excellent service manager. He always communicates well and in a thorough and clear manner. Thank you, Reg To Whom it May Concern, Carlos is an excellent service manager. He always communicates well and in a thorough and clear manner. Thank you, Regards SGLask More
by SGL840
Verified Customer
January 14, 2020
Carlos Mundoz is an outstanding Service Manager. Your dealership is fortunate to employ such a professional service representative. He listens well and asks excellent questions for clarification in order dealership is fortunate to employ such a professional service representative. He listens well and asks excellent questions for clarification in order to deliver the promised service, hassle free. He quickly follows up to ensure customer satisfaction. After the BMW sale is completed, he is the main customer contact and as such has the major influence on customer satisfaction. I am very pleased with Carlos’s performance and look forward to working with him on any future service needs! More
by davetricket
January 13, 2020
Fast friendly and courteous! Very knowledgeable. I was not intending to purchase an auto but Juan was easy to work with and was able to help me out with all my questions about new cars vs certified items. not intending to purchase an auto but Juan was easy to work with and was able to help me out with all my questions about new cars vs certified items. More
by sylviasleigh
Other Employees Tagged: Jesus Castillo, Brenton Payne, Carlos Cruz
January 12, 2020
Great tech communication upgrades since our last visit. As always our service manager Carlos was quick to provide us with an appointment that fit out schedule. He had us in an out quickly on a busy Saturda As always our service manager Carlos was quick to provide us with an appointment that fit out schedule. He had us in an out quickly on a busy Saturday morning. The technician that did a vehicle overview (Kevin) was thorough and we could hear him clearly. Even though it was a busy day, Carlos took the time to go over what services were performed on my vehicle and walked me to my car. He is a definite asset to the service department. More
by JANICESIMMERING
Other Employees Tagged: Kevin Gogarty- Technician
January 12, 2020
Everyone was very nice and accommodating. Very apologetic for something that wasn’t the dealerships fault at all, and a manager even came out to make sure I was taken care of. Your service department earned for something that wasn’t the dealerships fault at all, and a manager even came out to make sure I was taken care of. Your service department earned a future sales customer. More
by Catherine H
Other Employees Tagged: Fernando Santori, Sonia Torres
January 12, 2020
Professional and friendly service as usual. Carlos stands out with his dedication to client interest and attention to details. Waiting time has been shorter than anticipated. out with his dedication to client interest and attention to details. Waiting time has been shorter than anticipated. More
by ISDOBOZI
January 12, 2020
Very easy in and out processes allow for minimal time at the dealership. Especially like the empowerment given to the driveline personnel who assist the service advisors. the dealership. Especially like the empowerment given to the driveline personnel who assist the service advisors. More
by garye
January 11, 2020
Employees very pleasant, but the dealership appear to be a little disorganized. This resulted in too much wait time. The genius was good and helpful. Our salesman was good an did a great job in follow up. a little disorganized. This resulted in too much wait time. The genius was good and helpful. Our salesman was good an did a great job in follow up. More
by PANDDPAULIN
January 11, 2020
I was there for a new tire and new low beam headlight. I knew the tire had to be ordered and would be available the next day. I was not happy that I had to wait 45 minutes to find out I was going to need a knew the tire had to be ordered and would be available the next day. I was not happy that I had to wait 45 minutes to find out I was going to need a loaner as it was too late to get the work done while I waited and that I would have to return the next day obviously to return the loaner and pick up my car. However, the work was completed and my car runs well and it is safe again. BMW also checked for any recalls and did the topping off of fluids More
by SANDZ6
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