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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
January 11, 2020
Carlos is courteous, through in his explanation, and timely with responses. I like the videos of the car inspections that the dealer stated sending. The Hertz staff could use some improvements. timely with responses. I like the videos of the car inspections that the dealer stated sending. The Hertz staff could use some improvements. More
by JESSS0
Verified Customer
January 11, 2020
My advisor Carlos was great he explained everything that needed to be done with my vehicle he went up and beyond I would recommend anyone to have him as an advisor needed to be done with my vehicle he went up and beyond I would recommend anyone to have him as an advisor More
by RGOM523
January 11, 2020
Great courtesy and customer centric attitude. Always think from customers perspective. We will continue to use this service because of Carlos' great services and attitude. think from customers perspective. We will continue to use this service because of Carlos' great services and attitude. More
by XLEE1
January 11, 2020
It's a pleasure to bring my car in and have Carlos navigate through any of my needs with the car. I appreciate his continued communication throughout the process. Carlos is a great asset to your deale navigate through any of my needs with the car. I appreciate his continued communication throughout the process. Carlos is a great asset to your dealership. More
by Athena19
January 10, 2020
Dropped off the car for engine problems. Service Advisor Munoz had the diagnosis, cost estimate and car finished all in one day. Outstanding service and responsiveness Munoz had the diagnosis, cost estimate and car finished all in one day. Outstanding service and responsiveness More
by raugustine
January 10, 2020
My review of Sarasota BMW is very positive because of the excellent customer service of my Advisor Carlos Munoz. The place was jam packed the day I arrived and I was told staff was short. Carlos had my oil excellent customer service of my Advisor Carlos Munoz. The place was jam packed the day I arrived and I was told staff was short. Carlos had my oil changed and car washed within 2 1/2 hours. Very friendly and professional. More
by MMHARTWIG
January 09, 2020
Absolutely incredible customer service! I highly recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! If it were not for the exceptional communication recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! If it were not for the exceptional communication and care I received from Greg jones and Carlos Munoz, I probably would not be buying another BMW. They are both professional, kind and extremely helpful. They provided excellent, complete, and timely service on my 528. Thanks for everything! Greg along with Carlos went above and beyond communicating and assuring that I felt assured all was being done to address the problem. BMW North America should thank them for their great customer focus. I am very pleased with their service. If I could, I would rate them 6 Stars. I will continue to praise BMW of Sarasota for all of the great services they provide and will always recommend friends and family to ask for Carlos and Greg when visiting them. More
by MURATHANER
Other Employees Tagged: Greg Jones
January 07, 2020
Excellent experience with BMW of Sarasota. Asst Service Manager, Scott Gould, took great care of us and all of our needs. Receiving the tech’s video inspection and assessment is innovative and Asst Service Manager, Scott Gould, took great care of us and all of our needs. Receiving the tech’s video inspection and assessment is innovative and very helpful. Easy to make N!W of Sarasota our go to dealership. Thanks! More
by billg1963
Other Employees Tagged: Scott Gould, Asst Service Manager.
January 05, 2020
Easy breezy Carlos was great; no wait, got a loaner car and was on my way. Excellent customer service. I will definitely be back next time I need service. Carlos was great; no wait, got a loaner car and was on my way. Excellent customer service. I will definitely be back next time I need service. More
by CFSOTO0
January 05, 2020
Another fantastic job by Carlos Carlos consistently exceeds my expectations. Always professional, efficient, and personable. My service was completed quickly and I can always trust t Carlos consistently exceeds my expectations. Always professional, efficient, and personable. My service was completed quickly and I can always trust that my car is perfect. More
by JKALYASIN
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