Carlos Munoz | Page 188

Mixed Emotions Excellent service from the dealer service department. Dissatisfied with BMW customer service because the service was a warped glove box the second tim Excellent service from the dealer service department. Dissatisfied with BMW customer service because the service was a warped glove box the second time this has occurred in the six years I have owned the vehicle and is a known design and installation defect. While I got a new glove box I still had to pay for the installation. Not the way to treat BMW owners More

by The_bowlings Verified Customer Verified Customer

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Oil change Great service and Carlos was very professional and accurate on time. I would recommend carlos and the service department to anyone. Wonderful people Great service and Carlos was very professional and accurate on time. I would recommend carlos and the service department to anyone. Wonderful people and great professional work. More

by BMICHALO22 Verified Customer Verified Customer

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Good service . Carlos was very easy to work with. Straight forward and up front with everything that was going on with my car. I would definitely work with him aga . Carlos was very easy to work with. Straight forward and up front with everything that was going on with my car. I would definitely work with him again. More

by COLIN.SWANSON Verified Customer Verified Customer

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Great service! Carlos discussed our service options in detail. The technician texted a video of his inspection of the car while it was on the lift so we could follow Carlos discussed our service options in detail. The technician texted a video of his inspection of the car while it was on the lift so we could follow his progress. More

by BIMMERLON Verified Customer Verified Customer

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Great deal on service but long wait This is my 2nd time at BMW of Sarasota taking advantage of oil change specials they do. I have an older BMW, an E39 5 series that I work on myself mos This is my 2nd time at BMW of Sarasota taking advantage of oil change specials they do. I have an older BMW, an E39 5 series that I work on myself mostly. I had two service specialists, Jorge I only chatted with briefly but Carlos I talked to a little more and he seemed really well informed on E39s. The wait was longer than when I had Fernando the previous time I was there, but they had the college football game on TV and a nice array of snacks and drinks including hot tea and comfy leather chairs. I was also impressed that they had a mint 1996 8 series in their showroom along side the 2 series M convertibles and SUVs. More

by angelosantellimusic Verified Customer Verified Customer

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Excellent Carlos was always very available, providing all info required, responding all text messages in a good time. Well recommended. Hope I can keep working Carlos was always very available, providing all info required, responding all text messages in a good time. Well recommended. Hope I can keep working with him. Thanks More

by tj Verified Customer Verified Customer

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A+ professional attention from Mr.Muñoz. Out shopping on Thanksgiving Eve my car died at WF parking lot. Got a jump start & drove into the service department 1 hour before closing for a new Out shopping on Thanksgiving Eve my car died at WF parking lot. Got a jump start & drove into the service department 1 hour before closing for a new battery. Mr. Muñoz took care of it without hesitation...extremely courteous. Apologize for not being able to do a car wash because of the tight time factor. By the time car was finished even the cashier was gone, and Muñoz took care of closing the invoice. Discussed other services that I needed to do. Walked me outside to get me car. At no point was he rushed. A+ service all the way through. More

by ARTSYLADY10 Verified Customer Verified Customer

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Brought in for AC problem and oil leaks , was given information regarding the vehicle condition, did discuss clearly with me regarding what needs to be done. I was kept updated about the pro , was given information regarding the vehicle condition, did discuss clearly with me regarding what needs to be done. I was kept updated about the progress on a daily basis. More

by SV Verified Customer Verified Customer

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Carlos always goes above and beyond ! Brought my car in to get my wheels rims repaired and Carlos always goes the extra mile. He made sure everything was fixed correctly and when My car wa Brought my car in to get my wheels rims repaired and Carlos always goes the extra mile. He made sure everything was fixed correctly and when My car was completed late Thanksgiving eve .and I couldn’t get there to pick it up, Rather than have me wait Carlos drove my car to me after he finished working a long day More

by EILEEN.ANTONELLI Verified Customer Verified Customer

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Excellent Service!!! Great attention and excellent service. The service team sent me a video of the condition of the car and what was done to repair it. They even found a Great attention and excellent service. The service team sent me a video of the condition of the car and what was done to repair it. They even found a manufacturer extended warranty which took care of the repair costs without my involvement whatsoever. More

by Yandy Fuentes Verified Customer Verified Customer

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