Carlos Munoz | Page 188

Overall, it was a very bad experience Although Carlos Munoz and Valentina Lizardi were very professional and nice, my experience was not a good one. It was the first time I had brought the Although Carlos Munoz and Valentina Lizardi were very professional and nice, my experience was not a good one. It was the first time I had brought the car in for service and each time I left, something else would break on the car. After an air conditioning maintenance (and a couple other maintenance services) heat began to pour out of vents. It was repaired at no cost to me and I asked that they check the other work, which included brakes, was done properly since my 17 year old daughter would be driving the car. I was assured that everything had checked out just fine. As we pulled out of the parking lot, the car began to shake and the check engine light came on. We immediately went back and had that issue fixed. Again we were assured all was good with the car now. As we pulled out of the parking lot again, the car began to make a very loud air popping sound. We turned around again and Carlos asked the mechanic to take it for a test drive to see what the problem was this time. The mechanic was very rude and stated he didn't want to work on the car. I asked Carlos to do the test drive because the mechanic seemed angry, but Carlos insisted the mechanic was more knowledgeable and would do the test drive. He heard the sound and brought the car back, revving the engine to a point that I asked him to please stop doing that before the problem got worse. Again, the mechanic seemed angry. We left after they zip tied a piece back together on the car because the parts department was closed and they could not do the repair until the next day. Overall, it was a very bad experience. More

by MsC Verified Customer Verified Customer

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Service Experience I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through th I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through the garage was unlike any other service center I had been too. Working with Carlos was easy as he explained everything and pricing in detail. The car was ready and back home the next day. However, the next time I drove the vehicle, there was an issue with the coolant system. After being stuck on interstate 75 twice, the car was back in the shop. Not a happy customer at the time, but Carlos and your team was able to diagnose the issue the same day. After explaining my situation, frustrations, and appreciation for the fact this was never an issue prior to the first service, the issue was rectified. Not only was it rectified, but corrected with a fast response, the use of a curtesy car, and same day service. If the second visit was not handled the way it was, I would not have given such a great review, or be back again. Now I will be back for new tires in the near future. Possibly look for different Certified Pre-owned car. More

by JOEPETERS21 Verified Customer Verified Customer

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Knowledgeable and Honest Carlos takes care of my BMW as if it were his own, and knows that when people see an older BMW on the road, and looking good, it's the BEST form of ad Carlos takes care of my BMW as if it were his own, and knows that when people see an older BMW on the road, and looking good, it's the BEST form of advertising for your company. More

by mjohnso2 Verified Customer Verified Customer

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Review This is the last review I will do unless you change their requirement that we give a written comment. My only other comment is that I thought when you This is the last review I will do unless you change their requirement that we give a written comment. My only other comment is that I thought when you said you would wash the car that that included vacuuming I guess it doesn’t. More

by MINDY4921 Verified Customer Verified Customer

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Price Incentives We are so fortunate to have a Dealer that puts the customer first. I have had nothing but the best experiences at the Sarasota BMW, specially from Mr. We are so fortunate to have a Dealer that puts the customer first. I have had nothing but the best experiences at the Sarasota BMW, specially from Mr. Carlos Munoz, he was extremely helpful and communicated effectively with me every step of the way, keeping me posted with the work they were doing without interfering with my busy work schedule. They also took care of one recall and one warranty extension. Thank you Carlos, great work BMW Sarasota. More

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None Better than Carlos Munoz In six yrs, I have had 4 service advisors at this dealership. There is absolutely no question that that the first three were all bench warmers compar In six yrs, I have had 4 service advisors at this dealership. There is absolutely no question that that the first three were all bench warmers compared to Munoz. He is the perfect person for this job: intelligent, personable, reliable, trustworthy, professional, etc. In short, I think if BMW could clone him, no other car company service centers could ever come close. Carlos does and says what he tells you he is going to do and that includes communication. Kudos to Kyle Taber are also due. He deftly defused a hot situation with a different service advisor and he gave me the great fortune of assigning my car to Carlos. I would also like to mention Duane (from NJ) whose last name I can't recall, but he made a very positive impression with his positive attitude and concern for the customer. Another individual deserving of high praise is Susan (last name unknown) who acted as ombudsman. Very professional and a delight to work with. More

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warrenty repair Carlos Munoz was excellent in every way. He was knowledgeable, trust worthy and keep me informed as the the progress and options for my service needs Carlos Munoz was excellent in every way. He was knowledgeable, trust worthy and keep me informed as the the progress and options for my service needs. Very easy to speak to and customer friendly. JLJ More

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Outstanding service I am completing this review as an expression of our appreciation for the outstanding services which Mr. Carlos Munoz and BMW of Sarasota has provided I am completing this review as an expression of our appreciation for the outstanding services which Mr. Carlos Munoz and BMW of Sarasota has provided to our Family during the past two months. Mr. Munoz was uncompromisingly timely, diligent and professional in addressing our concerns regarding the repair and maintenance required for our BMW X-1, 2014. His explanations of the mechanical problems which needed addressing were expressed in a language which was clear and concise but yet polite, patient, and understanding. He was not once disappointing in his promise to follow-through on updating us regarding the status of our vehicle. He was there for us. He listened. He has our trust. I will be sure to request Mr. Carlos Munoz and BMW of Sarasota for assistance the next time our car requires efficient, complete, and safe repair and maintenance. More

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Carlos Munoz-excellent customer service Mr. Munoz goes above and beyond to make certain that each customer is treated with respect and received all necessary information pertaining to any s Mr. Munoz goes above and beyond to make certain that each customer is treated with respect and received all necessary information pertaining to any service. I have only been in a few times so far but he makes the experience seem easy with explaining any needs my car may have and time needed to service my car. More

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It was a good experience Carlos did a good job keeping me informed about the status of my car. He is very professional and service was excellent. There was no pressure in ge Carlos did a good job keeping me informed about the status of my car. He is very professional and service was excellent. There was no pressure in getting all the recommended repairs done at the same time. Instead, focused on the more immediate repairs first, and do a follow up visit the next time. More

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