Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 204

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
5.0
2,425 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

34 yrs, 4 mos

Languages Spoken

Spanish Spanish

5.0

2,425 Reviews

Write a Review

2425 Reviews of Carlos Munoz

August 22, 2019

Dealership Rating
Employee Rating

Carlos Service Advisor Rec Carlos is the best service advisor I have ever worked with.A. I am so glad he is back. Great asset to Sarasota BMW!!!! He is a pleasure to work wit More

by REIDWETTERSTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2019

BMW of Sarasota responded

Thank you for letting us know that Carlos took excellent care of you!

August 22, 2019

Dealership Rating
Employee Rating

Very pleasant and efficient Very pleasant. Car needed warranty work. Done quickly. Car washed and vacuumed Good job. Clean surroundings Good snacks. WiFi easy to use. Love drivin More

by CSGOSHORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2019

BMW of Sarasota responded

Thanks for your excellent review!

August 21, 2019

Dealership Rating
Employee Rating

Appointment The one problem I had is making an appointment over the phone, my calls were never returned; I ended up going in person which is very inconvenient. More

by ONEFOXILADI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 22, 2019

BMW of Sarasota responded

We very much apologize that our communication wasn't as prompt as it should've been and appreciate that you brought it to our attention. We're glad that besides that, it seems you had a positive experience with us; thank you. Please send us an email if you ever need to reach out to us and we promise to respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

August 21, 2019

Dealership Rating
Employee Rating

Total Satisfaction I was concerned about the recently problem I had would not be fixed. Bit I was pleasantly surprised. Carlos took are of a the details including a loan More

by DONDIDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Merlino

Aug 22, 2019

BMW of Sarasota responded

We're so glad that Carlos was able to address every problem you were having. Thanks for the stellar review!

August 19, 2019

Dealership Rating
Employee Rating

Airbag repair BMW did a great job for me in their repair shop and I recommend this dealer to friends. Buying a car will look at Sarasota BMW first.thanks a lot ev More

by MONTANASENECA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2019

BMW of Sarasota responded

Thanks for your full five stars!

August 16, 2019

Dealership Rating
Employee Rating

Great Service Carlos Munoz is a sincere, kind person. He genuinely cared about my experience as a customer. Explained everything and communicated status. Lucky to h More

by S-MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2019

BMW of Sarasota responded

Thanks so much for the excellent review!

August 16, 2019

Dealership Rating
Employee Rating

Great experience Excellent service with a very definite focus on customer satisfaction. Everything was handled quickly and professionally. Recommended for all your se More

by MARCB968
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 19, 2019

BMW of Sarasota responded

Thank you very much for your fantastic review! We're so glad you enjoyed your service visit with us!

August 15, 2019

Dealership Rating
Employee Rating

Great customer service I worked with Carlos and he went above and beyond to get me in and out as quickly as possible. Carlos helped me with a loaner and even helped transfer More

by jaclynstanz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2019

BMW of Sarasota responded

Thank you so much for your stellar review, Jaclyn!

August 15, 2019

Dealership Rating
Employee Rating

Service visit Carlos was great and very helpful appreciated his honesty and advice about what to do with my 10 plus year old BMW 3 series sedan. More

by BILL.WADDILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2019

BMW of Sarasota responded

Bill, thanks so much for letting us know that Carlos took great care of you!

August 15, 2019

Dealership Rating
Employee Rating

Always excellent service Fernando is always readily available for when I call in to schedule a service and makes sure everyone goes the extra mile to get the work done in an t More

by GERSONGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Santori

Aug 16, 2019

BMW of Sarasota responded

We're so glad you always enjoy your service visits with us -- thank you!

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