Carlos Munoz | Page 237

Awesome customer service I'm never disappointed with the staff or the service l receive. World class customer service every visit the dealership is always clean and welcoming. I'm never disappointed with the staff or the service l receive. World class customer service every visit the dealership is always clean and welcoming. More

by PYSMITH67 Verified Customer Verified Customer

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Carlos Munoz saves the day. Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and came thru once again. Carols Is the person making me brand loyal to this dealership. More

by RmSALOMONE Verified Customer Verified Customer

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flat tire visiting from out of state. went to dealer to get flat tire fixed even though i didn't have appt. they fixed it within two hours, so i guess that's pr visiting from out of state. went to dealer to get flat tire fixed even though i didn't have appt. they fixed it within two hours, so i guess that's pretty good. More

by P_PERULLO Verified Customer Verified Customer

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Customer service was better than expected After just moving to area I was pleased that I found a BMW dealer first close to where I live and problem was diagnosed immediately. Our service advis After just moving to area I was pleased that I found a BMW dealer first close to where I live and problem was diagnosed immediately. Our service advisor was great and honest. Than you. More

by SLYSTER2K.SYLVIA Verified Customer Verified Customer

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Awesome I went in for an oil change and whatever they do at that time. Carlos was my service person and he was awesome. Got my car in on schedule and it was d I went in for an oil change and whatever they do at that time. Carlos was my service person and he was awesome. Got my car in on schedule and it was done 30 minutes ahead of schedule and even washed! He really cares about doing his job well! More

by NSTRICKLAND5 Verified Customer Verified Customer

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Excellent Service! I recently came in to have a tire replaced for our brand new X.3 that we had purchased from Eric in August. Carlos was abundantly helpful and got us a I recently came in to have a tire replaced for our brand new X.3 that we had purchased from Eric in August. Carlos was abundantly helpful and got us an immediate appointment as well as had our tire replaced within a few hours. While I was there Mr. Eric Reves took time out of his busy schedule to touch bases with me and see how the car was working so far, and to tell me about a few amenities that I was not aware of. I always receive excellent service whenever I come to the Sarasota BMW dealership which is why I travel over 50 minutes to go there each and every time for a BMW. I would highly recommend the dealership as well as the employees who work there. More

by chris.carter Verified Customer Verified Customer

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service Everytime we go to BMW Sarasota Carlos makes sure that we are well-taken care of. Everything we needed for our car were done with excellent service. S Everytime we go to BMW Sarasota Carlos makes sure that we are well-taken care of. Everything we needed for our car were done with excellent service. Susan was also very helpful to us & they are both very kind people. More

by SUZYRIVERA2 Verified Customer Verified Customer

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First class service by Carlos. Carlos saved me after waiting 45 minutes for Fernando to return. Carlos provided great service and even got me out early. Never did see Fernando agai Carlos saved me after waiting 45 minutes for Fernando to return. Carlos provided great service and even got me out early. Never did see Fernando again. More

by GDITTMAR0 Verified Customer Verified Customer

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Awesome Repairs done expertly, on time and at the price quoted. Carlos my service advisor a pleasure to work with, kept me advised as to progress. Repairs done expertly, on time and at the price quoted. Carlos my service advisor a pleasure to work with, kept me advised as to progress. More

by Chuckb Verified Customer Verified Customer

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Services representative (Carlos) was outstanding The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be do The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be done and how long and of course, how much. During the diagnostic of the auto, a gasket leak was identified and repair to take an additional 3-4 hours. Carlos immediately had me in a loaner and out the door. Later that evening he called when he had the car completed and washed. More

by SJCHERNY Verified Customer Verified Customer

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