Carlos Munoz | Page 59

Very punctual on appointment, detailed on service and ad one needed and honest. Ver friendly one needed and honest. Ver friendly More

by NERMAYER Verified Customer Verified Customer

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My advisor felt a bit scattered or preoccupied. Like he wanted to get my file done and onto next person. I live here in sarasota part time and have bmw’s at my other locations and service at those Like he wanted to get my file done and onto next person. I live here in sarasota part time and have bmw’s at my other locations and service at those local bmw shops is extraordinary. It’s top of mind for every employee. Don’t feel like that is case at sarasota location. Also…when I went to pay I was asked if I wanted to pay cash debit or cc. I said cc and advisor said there is a 2.5 or 2.8% fee for credit card. I responded in amazement. Who made this poor customer service decision to implement this policy? I had never heard of a major car dealership charge credit card fee. It did not sit well with me. Why not just implement a % increase across the board on all service charges rather than present customers with a credit card fee. if there is one thing people dislike…its a credit card fee in an industry where they are paying exorbitant prices for their car service. Just my two cents. One last thing…when I got my car back to take home the car was washed but not vacuumed. I asked the young worker about it and he wasn’t sure why it wasn’t done. More

by Reno Verified Customer Verified Customer

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Very clean modern and the type of dealership one should expect from a luxury automotive brand. expect from a luxury automotive brand. More

by JEFFMCGANNON Verified Customer Verified Customer

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As always, Carlos Munoz took good care of us and our BMW X5. Thank you! X5. Thank you! More

by Robert Verified Customer Verified Customer

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Carlos is great He knows these cars n the system to provide good service. He knows his clients n takes care of them provide good service. He knows his clients n takes care of them More

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Efficient service in addressing my vehicle's needs Carlos could be a bit more friendly and personable could be a bit more friendly and personable More

by Terry M Verified Customer Verified Customer

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I felt this is a very professional dealership and was treated great. Plus pricing was reasonable. treated great. Plus pricing was reasonable. More

by BYRNESRCKFRD Verified Customer Verified Customer

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Cameron was great, appreciate you guys. Always a pleasure working with you guys at BMW! Always a pleasure working with you guys at BMW! More

by QPROUDMAN112 Verified Customer Verified Customer

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Carlos is the BEST service advisor in the world! I will only take my BMWs to him! I will only take my BMWs to him! More

by wendysellswaterfront Verified Customer Verified Customer

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Quick professional service price of service was higher than a local mechanic I’ve used but than a local mechanic I’ve used but More

by SUE99STONE Verified Customer Verified Customer

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