Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 7

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
5.0
2,481 Reviews

Dealership Experience

13 yrs, 8 mos

Industry Experience

34 yrs, 7 mos

Languages Spoken

Spanish Spanish

5.0

2,481 Reviews

Write a Review

2481 Reviews of Carlos Munoz

May 10, 2026

Dealership Rating
Employee Rating

Extremely professional and experienced Courtesy and reliable in treating my car Very well satisfied with the workmanship More

by sherry.s.breitman
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

May 10, 2026

BMW of Sarasota responded

Thank you for highlighting the professionalism and reliability you experienced with your BMW X5. We’re glad Carlos and our team could provide workmanship that left you very satisfied, and we look forward to caring for your BMW on future visits.

May 10, 2026

Dealership Rating
Employee Rating

Well laid out with customers being first priority. Car care and service are first rate. More

by LESACHATS955
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

May 10, 2026

BMW of Sarasota responded

We’re glad our facility layout felt welcoming and that you felt prioritized. It’s great to know our service for your BMW was exceptional, and we welcome the opportunity to assist you again.

May 09, 2026

Dealership Rating
Employee Rating

Efficient and complete. Everything went very smoothly and Carlos was totally prepared for my intake. More

by Ncfret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2026

BMW of Sarasota responded

It’s great to know your service was efficient and complete. We’re glad Carlos was fully prepared and helped everything go smoothly. Thanks for trusting us with your BMW X3.

May 06, 2026

Dealership Rating
Employee Rating

Great service. Carlos is always on top of things. Always ready to please. Will return for sure More

by GWFARRELLY
Recommend Dealer
Yes
May 06, 2026

BMW of Sarasota responded

It’s wonderful to hear that Carlos kept everything running smoothly during your BMW 328 service. We’ll be sure to pass along your praise. We look forward to welcoming you back.

May 04, 2026

Dealership Rating
Employee Rating

The advisor was typically very accommodating and made sure every aspect of the service was understood. Made sure I had transportation home and back. Called to Make sure I reviewed the videos of the More

by HAWK57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

BMW of Sarasota responded

Thank you for sharing how Carlos guided you through every step of your BMW 650 Gran Coupe service and arranged your rides. We’re glad the video walkthrough and follow-up call kept you informed throughout the process.

May 02, 2026

Dealership Rating
Employee Rating

I shouldn't have to pay extra to use my credit card. Plus the TV is too loud with ESPN on. More

by TSCHULZ5406
Recommend Dealer
No

Other Employees Tagged: Carlos Munoz

May 07, 2026

BMW of Sarasota responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 02, 2026

Dealership Rating
Employee Rating

Took the car in with an intermittent mystery noise from drivetrain or suspension while decelerating. Carlos drove around the lot with me in the car to make sure he could reproduce the noise for the techni More

by JKDBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2026

BMW of Sarasota responded

We appreciate you sharing your positive service experience. We’re glad Carlos took the time to replicate the intermittent noise from your drivetrain or suspension, arranged a loaner vehicle, and kept you updated daily to ensure your BMW X3 was ready as scheduled. Thank you for trusting us and we look forward to assisting you again.

May 01, 2026

Dealership Rating
Employee Rating

Carlos helped me with a rodent insurance claim and was able to coordinate with all parties to make sure that my 330i ended up like new. Thanks for all your help, Carlos! More

by LBKRRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Goudreau

May 01, 2026

BMW of Sarasota responded

We’re delighted Carlos managed your rodent claim and coordinated with all parties to restore your BMW 330i to like-new condition. Thank you for trusting our service team. We look forward to caring for your BMW again.

May 01, 2026

Dealership Rating
Employee Rating

Carlos is really great to work with. He is always attentive to what is best for me as the owner. More

by GLENN.MANDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

BMW of Sarasota responded

We’re thrilled Carlos provided attentive support during your BMW 228 service. Thank you for the 5-star rating, and we look forward to assisting you again.

April 28, 2026

Dealership Rating
Employee Rating

Carlos always takes excellent care of us and our X5. He was able to get us scheduled for our wheel repair quickly. The quality of the workmanship on the repair was outstanding. The wheels look like new! More

by wtraveler56
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

Apr 29, 2026

BMW of Sarasota responded

We’re thrilled Carlos provided prompt scheduling for your X5’s wheel repair and that the workmanship exceeded your expectations. We’re proud the wheels look like new again. Thank you for trusting us with your BMW’s service.

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