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Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 8

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
5.0
2,425 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

34 yrs, 4 mos

Languages Spoken

Spanish Spanish

5.0

2,425 Reviews

Write a Review

2425 Reviews of Carlos Munoz

February 26, 2026

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Employee Rating

Took an excessive amount of time. Was told I could uber home but when I checked in they said it was working for them that day. More

by TEMPLINLLC
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 28, 2026

BMW of Sarasota responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 25, 2026

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Employee Rating

Very efficient operation. Service staff were very friendly. Lounge area was pleasant and well stocked with coffee and snacks. More

by Peter Di Lullo
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 25, 2026

BMW of Sarasota responded

Thank you for noting how smoothly your BMW service visit went. We’re delighted the team was friendly and that our lounge stocked offerings met your needs. We’ll share your comments with Carlos and our service staff.

February 25, 2026

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Employee Rating

BMW of Sarasota has an excellent and knowledgeable team. The showroom is is one to visit. More

by EM0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Valet team

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Feb 25, 2026

BMW of Sarasota responded

We’re glad you enjoyed the expertise of our team and found the BMW showroom inviting. It’s rewarding to know your visit left a positive impression. Carlos and the rest of our staff appreciate your kind words and look forward to seeing you again.

February 24, 2026

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Thank you to Carlos for always taking great care of all my needs! Thanks BMW of Sarasota! More

by HAYWOODGARVIN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Naycolle Wright , Humbert Cazaubon

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Feb 24, 2026

BMW of Sarasota responded

We appreciate you recognizing Carlos’s consistent attention to your BMW 740. His focus on your needs ensures each visit goes smoothly. Our service team looks forward to caring for your vehicle again soon.

February 24, 2026

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Employee Rating

It was good , but I hate waiting 2 hrs or more every time I drive up... Carlos was very good More

by CJM_VENICE54
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 24, 2026

BMW of Sarasota responded

It's great to hear that Carlos was helpful. Our goal is to make sure everyone who walks through the door leaves happy. We apologize for the wait. Thank you for choosing BMW of Sarasota!

February 23, 2026

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Everything was explained clearly Even though an after market product was the only available option I was still informed and allowed to make the decision to return at a later date. I chose the after marke More

by AUTOBOT7
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 24, 2026

BMW of Sarasota responded

Thank you for letting us know that everything was explained clearly and that you felt empowered to choose the aftermarket option. We’re thrilled your BMW M3 continues to run smoothly and that you trust our service work. We appreciate your confidence over the years and look forward to supporting you again.

February 21, 2026

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Great service and advice. Carlos Munoz is my favorite Service Advisor Carlos is very service focused More

by Terry M
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz

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Feb 21, 2026

BMW of Sarasota responded

Thank you for sharing your experience with the service on your BMW M5. Carlos is thrilled to hear his dedication made a difference. We appreciate your feedback and look forward to helping you again.

February 21, 2026

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Carlos our service manager always takes good care of us. Have been coming here for 8 yrs to date. More

by SLYSTER2K.SYLVIA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Feb 21, 2026

BMW of Sarasota responded

It’s fantastic to know that Carlos has consistently taken great care of your BMW 328 over the past eight years. We look forward to serving you for many more years to come.

February 19, 2026

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It’s at least a 15 minute to 30 minute wait after your appointment time. Also, it’s not easy to get a loaner anymore which it used to be. You’re too big. More

by KM303F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 23, 2026

BMW of Sarasota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 19, 2026

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Employee Rating

Carlos is great! He is attentive, responds quickly to emails and texts, and goes above and beyond in providing service. More

by susan.camillo
Recommend Dealer
Yes
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Feb 19, 2026

BMW of Sarasota responded

Thank you for highlighting Carlos’s attentive and responsive service for your BMW. It’s rewarding to know he went the extra mile with your emails and texts. We appreciate your feedback and look forward to assisting you again.

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