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Carmen Alicea

Overview Reviews (578) Inventory (268)

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Carmen Alicea

Carmen Alicea | Page 3

Express Service

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8

577 Reviews

Overview Reviews (578) Inventory (268)

4.8

577 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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578 Reviews of Carmen Alicea

September 03, 2026

Dealership Rating

Employee Rating

Great people helping , very nice. Only issue was almost 3 weeks to complete service because of backlog of service appointments Only issue was almost 3 weeks to complete service because of backlog of service appointments More

by Alejandro.roca

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richard Loero

Sep 08, 2026 -

Williamson Cadillac responded

Thank you for your kind words about our team! We’re glad you received great service, and we sincerely apologize for the extended wait due to our appointment backlog. We appreciate your patience and understanding.

September 02, 2026

Dealership Rating

Employee Rating

I came home with a screw in my tire that looks to be from a wheel well guard. While I can’t say definitely I picked up at service dept., it is a strange coincidence. a wheel well guard. While I can’t say definitely I picked up at service dept., it is a strange coincidence. More

by slsalisbury

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Sep 03, 2026 -

Williamson Cadillac responded

Thank you for bringing this concern to our attention. We’re glad we had the opportunity to address the issue with you and appreciate your understanding while we worked toward a resolution.

August 31, 2026

Dealership Rating

Employee Rating

Like always very professional and courteous. Carmen is always helpful and attentive. Prompt friendly service Carmen is always helpful and attentive. Prompt friendly service More

by JAL1308

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carmen Alicea

Sep 03, 2026 -

Williamson Cadillac responded

Thank you for the wonderful feedback! We’re happy to hear Carmen continues to provide prompt, friendly, professional, and attentive service.

August 27, 2026

Dealership Rating

Employee Rating

She's so fast and amazing She's great She's always very attentive to detail and fast attentive to detail and fast More

by JDELCASTLE24

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carmen Alicea

Sep 03, 2026 -

Williamson Cadillac responded

Thank you for the great feedback! We’re delighted Carmen continues to provide fast, attentive service and pays close attention to every detail.

August 25, 2026

Dealership Rating

Employee Rating

Good experience, while I was waiting for my car, I was able to discuss what is available next year, when I have to renew my lease before March. able to discuss what is available next year, when I have to renew my lease before March. More

by JNSUREDA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carmen Alicea

Sep 03, 2026 -

Williamson Cadillac responded

Thank you for sharing your experience! We’re glad Carmen was able to assist you during your visit and provide helpful information as you plan for your next lease.

August 25, 2026

Dealership Rating

Employee Rating

I always have a great experience at Kendall Williams Cadillac . Thanks to Carmen at the service department . Cadillac . Thanks to Carmen at the service department . More

by leonort0106

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 03, 2026 -

Williamson Cadillac responded

Thank you for your continued support of Williamson Cadillac! We’re happy to hear Carmen and our service team consistently provide you with a great experience.

August 25, 2026

Dealership Rating

Employee Rating

Carmen was very professional and also considerate. I recommend her 100% Kind, to the point, knowledgeable, acting with sense of urgency, caring I recommend her 100% Kind, to the point, knowledgeable, acting with sense of urgency, caring More

by NICOLAS.CINDRIC

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carmen Alicea

Aug 25, 2026 -

Williamson Cadillac responded

Thank you for your wonderful recommendation of Carmen! We’re delighted that her professionalism, knowledge, and genuine care made your experience so positive.

August 23, 2026

Dealership Rating

Employee Rating

Took care of my car's issue without an appointment, fast courteous customer care! Car issue resolved within hours, car running perfectly! courteous customer care! Car issue resolved within hours, car running perfectly! More

by Adelai

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carmen Alicea

Aug 24, 2026 -

Williamson Cadillac responded

Thank you for sharing your experience! We’re delighted that Carmen and the team were able to resolve your vehicle’s issue quickly and provide courteous service.

August 21, 2026

Dealership Rating

Employee Rating

Great service and excellent customer service I will highly recommend Carmen is always doing an outstanding job I have no complaints highly recommend Carmen is always doing an outstanding job I have no complaints More

by Sofiablancas7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carmen Alicea

Aug 24, 2026 -

Williamson Cadillac responded

Thank you for your wonderful review and recommendation! We’re thrilled that Carmen continues to provide outstanding service and make every visit a positive experience.

August 21, 2026

Dealership Rating

Employee Rating

Vary bad Vary bad service Give car to check 3rd row seats no body work on it no body work on it More

by Shashi

Verified Customer

Recommend Dealer

Other Employees Tagged: Carmen Alicea

Aug 21, 2026 -

Williamson Cadillac responded

We’re sorry to hear that your recent service experience did not meet your expectations. We value your feedback and would appreciate the opportunity to better understand what happened and work toward a resolution.

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