Carmen Alicea
Carmen Alicea at Williamson Cadillac
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Carmen Alicea

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Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
441 Reviews
4.8

441 Reviews

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441 Reviews of Carmen Alicea

April 29, 2025

Dealership Rating
Employee Rating

If this is going to help me to fix my car I can write the complete story. But it's no necesary because you already has it.Each visit to service was a problem:(Remplace Battery)Didn't put back the battery cas More

by ROMMELMEDRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

May 01, 2025

Williamson Cadillac responded

We sincerely regret the challenges you've faced during your service visits and understand your frustration. Your concerns highlight areas where we must improve, and we appreciate the opportunity to address them. Please reach out to me at janelysp@wagmiami.com so we can work toward a resolution that ensures your satisfaction.

April 25, 2025

Dealership Rating
Employee Rating

Well run and organized that gets an oil change done quickly. I will go back again. More

by wghulet
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 28, 2025

Williamson Cadillac responded

Your satisfaction is our priority—thank you for your wonderful review!

April 15, 2025

Dealership Rating
Employee Rating

Good service, efficient, just a little slow to complete the service, whether repair or maintenance. More

by Jolovi5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez, Edgar Lacayo , Luis Sanchez

Apr 23, 2025

Williamson Cadillac responded

Thank you for your feedback! We’re glad to hear that you found our service efficient and of good quality. We appreciate your patience and will continue working to improve our turnaround time to better serve you.

April 01, 2025

Dealership Rating
Employee Rating

Last experience was so much better than previous one, I appreciate Carmen for her assistance and communication on vehicle status. More

by Karren
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Richard Loero

Apr 01, 2025

Williamson Cadillac responded

Thank you for choosing us- your complete satisfaction with our service is our ultimate goal. We look forward to serving you again in the future!

March 30, 2025

Dealership Rating
Employee Rating

Williamson Cadillac always does a great job servicing my vehicle. I've been doing business with them for over 8 years. I would recommend them to my friends and family. More

by DANIEL.TAYLOR003
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 01, 2025

Williamson Cadillac responded

We are so grateful for your kind words and your trust in recommending us to family and friends. It’s customers like you who make our work so rewarding! Thank you.

March 26, 2025

Dealership Rating
Employee Rating

Even though it took a while for my car to be ready. I was giving updates and the waiting area was comfortable. More

by Everett.Victoria
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Mar 28, 2025

Williamson Cadillac responded

Thank you for your patience! We’re glad you stayed informed and comfortable during the wait!

March 25, 2025

Dealership Rating
Employee Rating

Carmen was very courteous and professional. ..it was a pleasure working with her. She was great. More

by ILOVEPLUSH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Williamson Cadillac responded

Thank you for your kind words; we will surely pass the message along to Carmen. We appreciate you recognizing the dedication of our team.

March 25, 2025

Dealership Rating
Employee Rating

Williamson is the best auto dealer and service department i have ever engaged with. i really thing Carmen Alicea is first rate and excellent professional. The guys who bring the cars and make sure the car More

by dgershman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Williamson is a legend and sets the tone for his entire organization

Apr 01, 2025

Williamson Cadillac responded

We're so glad you chose us and had an excellent experience. We appreciate your feedback about our service team and will strive to improve the efficiency and attention to detail in our processes. Thank you!

March 22, 2025

Dealership Rating
Employee Rating

Open on time, bathroom are clean, waiting room is comfortable, the car wash is a disaster it is better if you don’t offer it, will save time for customers More

by WARCSLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Williamson Cadillac responded

Thank you for your honest feedback—we’re glad you appreciated our facilities, and we’ll work on improving the car wash experience to better serve our customers.

March 22, 2025

Dealership Rating
Employee Rating

Carmen is very profesional and efficient. I believe she is an asset to your company. More

by matassosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Williamson Cadillac responded

Thank you for your kind words- we will surely pass them along to Carmen. Your patronage is greatly valued—thank you again!

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