Carmine Kopecky

The customer service for the service department is horrendous. My battery was completely fried last night for no reason known to me. I called the dealership service department this morning explaining horrendous. My battery was completely fried last night for no reason known to me. I called the dealership service department this morning explaining the situation with my battery and found out there was a class action lawsuit for faulty batteries for my cars year/model which I was not notified of previously. I opened a claim and called Subaru roadside assistance to come tow my car to the dealership. The dealership was aware it was on its way. The tow truck driver left my condo at 11:30am. I was told it should take a few hours but I would get a call to let me know if it would be completed that day and if a loaner vehicle was available. I called at 3:30pm to find out what was going on as no one had called and was informed it was never checked in and someone would call me back shortly. After another hour no one had called again so I called the dealership back and was informed my car still had not been checked in. They tried to say someone would call me back after they looked into the matter. I refused and demanded to stay on hold until they could give me an update. I then spoke to the service manager who denied telling me someone would call earlier that day or that I would get a loaner vehicle. When I proceeded to ask why my car was never checked in after being on their lot for almost 5 hours I was told that they are busy and people make mistakes. I asked when I could expect a call to let me know what was going on with my vehicle and was told I would know by tomorrow mid/late afternoon. If you are apologetic about the mistake that happened you are admitting fault and should rectify it asap to make up for the inconvenience. The service manager kept repeating there was nothing he could do for me and had a complete disregard for his customer service responsibilities and for his team dropping the ball. The only thing that was ever expected or requested was a phone call to know what was going on with my car. It is a sad world when a manager who should only be in that position because he exemplifies the best level of service gives a mediocre (at best) experience to a customer. If the manager isn’t given the ability to fix situations what is the purpose of them even being there. More

Helpful 1

Report | Print

Amanda was my service advisor and she was very friendly and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone e and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone else. Very attentive to his clients and employees. Great to see a manager running around instead of just sitting around in their office. Russell the other service manager I think, also came by to check if everything was good and gave advice on a car part and other options. I really like the team I was working with. Awesome service. More

Helpful 0

Report | Print

This dealership has by far the worst service department I have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. This dealership not only refused to contact Subaru of America on my behalf to make sure the repairs were correct they repaired my existing transmission and did not replace it. 6 months later I was informed my car was ready and I went to the dealership and signed my car out, the repaired transmission did not shift into fifth or sixth and my car was so dirty I could not drive with the windows up. After returning to the dealership and telling them I was to be given a new transmission the service manager told me I was crazy, he said Subaru would never sign off on a new transmission in my car. A week later I was told my car was ready and after picking it up I found a few issues with the car like the fact that third and fourth only engaged 50% of the time which made it almost undrivable, I gave the car back to the dealership and ask them to give me a supervisors phone number and a new loaner car but they refused both. I only received these two things after going to the sales department and demanding them both, Jen the sales manager is one of the best people on the lot and not only listen to my issues but corrected them quickly and with a smile on her face. Russ and Morgan, The service managers, did nothing but tell me my broken transmission was fine and try to get me out of the dealership as quickly as possible without giving me any new information. After 7 months of waiting for my car to be repaired and Findlay Subaru of Las Vegas committing fraud a new transmission was finally placed in the car and all the issues were fixed. When I picked up the car my service advisor was not on the lot and an advisor I had never met handed the keys back to me. When I went to my car the key fob would not unlock the car so I returned inside and voiced the issue but the service advisor managed to get the car unlocked and sent me home without ever telling me the key might have a dead battery. Here we stand seven months later in a parking lot at 6 PM in 58° weather and my car won’t unlock or turn on, the only thing that works is the antitheft alarm that will not turn off since I cannot do anything to stop it with a dead key fob. This dealership has by far the worst service department I have ever seen and I would suggest going to any mechanics shop other than Findlay Subaru of Las Vegas. This is a one star review because there is not a way to give them negative stars. More

Helpful 2

Report | Print