"I’ve been changing my oil for 10 years at Silver star..."
- Juan Rosado jr
I’ve been changing my oil for 10 years at Silver star Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and this time around they didn’t reset the computer it tells me that I have 115 days that I have to maintenance my car because apparently someone that works at Silver star didn’t reset the computer and now they telling me they don’t do that this is the last time I would ever take my car to get a oil change at Silver star Mercedes the worst service Ever.
"Carol is the best advisor i have ever met hands down ...."
Carol is the best advisor i have ever met hands down . She will give you updates frequently, & doesn’t forget about you !!! Amazing person , I will definitely recommend her to everyone I know
"Carol is by far the best advisor hands down. She goes way..."
Carol is by far the best advisor hands down. She goes way above and beyond to make sure her clients are taken care of and satisfied . During the walk through before dropping off my car she noticed a few nips and scratches and she offered to touch it up . You can message her anytime of the day and she responds so fast! I truly enjoy my service appointments with her !
"I had a horrible experience at this dealership I was..."
I had a horrible experience at this dealership I was given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of service was very insensitive.
"Superb service for an out of towner!Visiting from..."
Superb service for an out of towner!
Visiting from Virginia, had a repair need arise on a Sunday night and had no appointment for a Monday morning. Arrived early and doors opened promptly at 7 am, where i was greeted warmly. The intake process was easy, as I provided basic information about my vehicle and the woman at the desk quickly arranged for me to speak with a Service Advisor. That advisor, Carol Morin, was both personable and professional, recognizing my need to wait for the repair but depart quickly to make the meeting I had come to NYC for. After researching my car in the MB system, Carol informed me of a recall I was due for, some upcoming services, and the potential costs I would be facing as my car ages. She was quick to point out the value in an extended service plan but did so based on the information, with absolutely no sales pressure or "upsell" at all. In fact, she emailed me the information to consider and told me I could purchase from her or my regular dealership. The work needed was completed in less than an hour, including topping up my fluids and making sure my tire pressures were correct in further recognition of my journey home. Carol was truly wonderful and the caliber of her work and personality represent both Silver Star and Mercedes at the absolutely highest level.
"The recall on my GLE 580, 2020 was solved in less then..."
- Imran Chowdhury
The recall on my GLE 580, 2020 was solved in less then two hours by Carol Morin in Service, included with the service was the RT transportation. Incredible!
"I have had plenty of good experiences with a number of..."
I have had plenty of good experiences with a number of service coordinators.
Carol was Super helpful in problem solving and very accommodating to my difficult schedule - very good service and help.
"I have been a loyal customer to Mercedes Benz since 2014..."
I have been a loyal customer to Mercedes Benz since 2014 Ms carol Marin has taken my experience to the next level will look for ward to going back thank you
"Great and friendly service from Carol even early in the..."
Great and friendly service from Carol even early in the morning. Got the car turned in for inspections and service, back in half the estimated time.
"Carol was amazing at finding me a sales rep on a deal for..."
Carol was amazing at finding me a sales rep on a deal for a new 2021 GLA250. I walked in to just get a service and ended up driving out with a new car the same day. Dawn was amazing and didn’t just care about business only actually heard my story dealing with the pandemic and was thoughtful with an amazing deal. Def sticking with this place!!! Al from the finance department also was thoughtful and gave the clearance on the amazing deal and also taught me about insurance!