Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 30

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

Contact Me
4.8
583 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

583 Reviews

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583 Reviews of Carolina Wetzel

April 04, 2023

Dealership Rating
Employee Rating

I've been having lots of problems with my Malibu. Service has been very good.Both the workers and myself have been patience through this process.Noted are the members who have helped me a great dea More

by KUP22554
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro, Owen Suarez

Apr 06, 2023

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

April 01, 2023

Dealership Rating
Employee Rating

Carolina was polite and helpful assisting me with my problem keeping me fully informed throughout the process and she had the foresight to set up a loaner car in advance which was ready when she came to More

by Klsenese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 25, 2023

Dealership Rating
Employee Rating

I trust Advantage Chevrolet because they make sure they take care of the problem and their work is guaranteed. The employees are friendly and treat you with respect. More

by scm4832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro , Cynthia Tena

Mar 27, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Advantage Chevrolet of Hodgkins special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 24, 2023

Dealership Rating
Employee Rating

Unprofessional, clueless, no communication, lazy, cocky, mean, rude. I much rather go somewhere else with my experience here More

by OMARRIVERA6805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cynthia Tena, Patryk Wyrazik

Mar 27, 2023

Advantage Chevrolet of Hodgkins responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

March 21, 2023

Dealership Rating
Employee Rating

Quick, efficient and professional from start to finish. This has been my go-to dealership for a couple of decades now and I’m just as satisfied as I was at the beginning. More

by IrishRush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 19, 2023

Dealership Rating
Employee Rating

As always, I had very good service. Carolina was great. She was efficient, courteous and very knowledgeable. It’s always a pleasure, as a customer, to be treated with respect and dig More

by Al Winkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Advantage Chevrolet of Hodgkins responded

Al, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 17, 2023

Dealership Rating
Employee Rating

After a rough start on check in because I wasn't informed of the rental car policies, everything else went off without a hitch More

by katie_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Mar 20, 2023

Advantage Chevrolet of Hodgkins responded

Thank you so much, Katie! It was truly a pleasure to have you as a customer, so I'm happy to know that the feelings are mutual. Please feel free to give me a call if you need anything else in the future. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 10, 2023

Dealership Rating
Employee Rating

Very timely and courteous. Carolina is kind and made sure to take her time explaining and when I had to reschedule she was instrumental in that as well. She is always kind and More

by lanece mcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Advantage Chevrolet of Hodgkins responded

Lanece, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 09, 2023

Dealership Rating
Employee Rating

The person who helped me it’s not responsible never get back to me whit any up dates and they keep my truck for 9 days. More

by ALFONSOBARRERA015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Felipe Alfaro , Cynthia Tena

Mar 10, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 08, 2023

Dealership Rating
Employee Rating

I love the personal care & professional attention I am always provided when having my oil changed. The video from the technician is appreciated. More

by manuelmonette37@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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