Caroline Fletcher | Page 40

Great customer service. Feel very confident when I deal with them . They are on it! Feel very confident when I deal with them . They are on it! More

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You can’t find a more careful and caring service advisor than Caroline. Royal Moore is a top Toyota Dealer than Caroline. Royal Moore is a top Toyota Dealer More

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Nice job done by Service department. Also nice job educating me on my service plans and needed service. This was not explained to me at time of purchase! Also nice job educating me on my service plans and needed service. This was not explained to me at time of purchase! More

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Friendly customer service. Quick and easy process to have maintenance performed. Always good and respectful service! Quick and easy process to have maintenance performed. Always good and respectful service! More

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Good communication. Professional, courteous management with low staffing. Waiting room was clean. Service was completed timely. Good recommendations but no major problem Professional, courteous management with low staffing. Waiting room was clean. Service was completed timely. Good recommendations but no major problems More

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I called to make an oil change appointment, and they were able to work on my car the same day. able to work on my car the same day. More

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I have purchased 4 used cars and 3 brand new cars from Royal Moore all have been problem free and have been treated great by the salespeople and no time wasted on arguing Royal Moore all have been problem free and have been treated great by the salespeople and no time wasted on arguing More

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Caroline Fletcher was extremely helpful with updating my Husband's account with adding my information. She also answered all my questions in a very professional manner. Staff seemed shorthanded and I could Husband's account with adding my information. She also answered all my questions in a very professional manner. Staff seemed shorthanded and I could tell the individuals on shift with Caroline were stressed but everyone of the Toyota Staff members upheld a professional and friendly demeanor. More

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My special thanks to Caroline Fletcher's recommendations about other car maintenance services that might need to be done on the 2011 Highlander about other car maintenance services that might need to be done on the 2011 Highlander More

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The entrance to one of the two service lanes was blocked and in the other an employee was dealing with a car. When I was able to sneak around the vehicle blocking the entrance, no one came out to greet me, and in the other an employee was dealing with a car. When I was able to sneak around the vehicle blocking the entrance, no one came out to greet me, despite five service coordinators sitting at their stations inside. More

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