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Carrie Brown
Carrie Brown at MINI of St Louis

Carrie Brown

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
258 Reviews

Dealership Experience

20 yrs, 7 mos

Languages Spoken

English English

4.9

258 Reviews

Write a Review

258 Reviews of Carrie Brown

January 14, 2026

Dealership Rating
Employee Rating

I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Spencer Holt

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January 13, 2026

Dealership Rating
Employee Rating

Very professional but easy going. Loved the video of my car inspection and how they kept me posted on everything. Great service all around! More

by Rob Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , The gentleman who washed and turned my car over to me. Very nice and courteous.

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January 07, 2026

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Employee Rating

Very welcoming environment and Steve did his best to make me comfortable at the place while I was waiting. Brian did an amazing job for taking care of my car and I really appreciate his work. They even clean More

by David Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Brian Jernigan

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January 03, 2026

Dealership Rating
Employee Rating

We always receive outstanding service and support at this dealership, and today received terrific help with our decision to trade in guest newer model. More

by Vickijbiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

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December 30, 2025

Dealership Rating
Employee Rating

Steve and his crew are ALWAYS wonderful. Minis service department is a primary reason why I’m on my third Mini. That and they are so much fun to drive. More

by Mini Lover Cate
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Jan 02, 2026

MINI of St Louis responded

Thank you so much for the wonderful review! We’re thrilled to hear that Steve and our service team consistently take great care of you. Knowing that our service department is a key reason you’re on your third MINI truly means a lot to us. We appreciate your loyalty and look forward to keeping you smiling behind the wheel for many more miles. :)

December 19, 2025

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Employee Rating

Wonderful sales team and service department. Friendly, clear, accountable, prompt, A++++ customer care. Highly recommend. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson, Erica Wells

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Jan 02, 2026

MINI of St Louis responded

Thank you so much for the fantastic review! We’re thrilled to hear that you had such a positive experience with our sales team and service department. Providing friendly, clear, and prompt care is always our goal. We appreciate your recommendation and look forward to taking care of you again in the future! :)

November 19, 2025

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Employee Rating

Good customer service but way too expensive. What’s up with &210 fee to find out what’s wrong?! More

by Maureendickmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Harada, Erica Wells

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Dec 09, 2025

MINI of St Louis responded

Thank you for the review! We are thrilled that you had a good experience with our team. Regarding the fee, the $210 fee you mentioned is our standard diagnostic fee. This covers the time and expertise of our factory-trained technicians to properly inspect, test, and diagnose concerns using specialized equipment. This step ensures we can accurately identify the issue and recommend the correct repair before any work is performed. If you have any questions about the diagnostic process or would like to review your visit in more detail, please don’t hesitate to reach out at 314-644-6464, we’re always happy to help.

November 14, 2025

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Employee Rating

Clean , very efficient and very friendly, enjoyed walking around and checking out everything Mini Of St Louis had to offer. More

by Hockey_63301@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson, Erica Wells

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Nov 14, 2025

MINI of St Louis responded

Thanks so much for the great feedback! We're happy to hear you enjoyed your visit and had a chance to explore everything MINI of St. Louis has to offer. We are glad you had a great service visit, and look forward to the next visit!

November 03, 2025

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Employee Rating

Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More

by Noneyabuzzness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson, Erica Wells

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Nov 04, 2025

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

September 26, 2025

Dealership Rating
Employee Rating

They are always friendly and welcoming. Always happy to give Maysie the Mini a bath before she comes home. I appreciate how thorough they are. More

by calliecat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells

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Sep 29, 2025

MINI of St Louis responded

Thank you for the 5-star review! We love taking care of Maysie the MINI and making sure she heads home sparkling clean. Our team is always happy to provide friendly, thorough service. We appreciate your trust in us! :)

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