Carrie Brown
Carrie Brown at MINI of St Louis

Carrie Brown | Page 2

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

Contact Me
4.9
272 Reviews

Dealership Experience

21 yrs

Languages Spoken

English English

4.9

272 Reviews

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272 Reviews of Carrie Brown

February 24, 2026

Dealership Rating
Employee Rating

Excellent service-as always! Mini of St. Louis has consistently treated me and my car with prompt, reliable service and advice. More

by franzela
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

February 23, 2026

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Customer service is always polite informative and helpful. Erica Wells was extremely kind and made sure I was informed throughout the process. John Smith was great in his video review and made me fee More

by STL.dustin.king
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Recommend Dealer
Yes

February 11, 2026

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Great service and staff, welcoming and friendly people, , great dealership, not to mention quality vehicles More

by fromafar
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Recommend Dealer
Yes

January 31, 2026

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Everyone was nice to work with. Erica was our service advisor and kept us posted. More

by DB
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Recommend Dealer
Yes
Feb 10, 2026

MINI of St Louis responded

Thank you for the 5-star review! We are very pleased that you have a great service visit and that Erica kept you updated throughout the whole process! Thank you for choosing MINI of St. Louis! :)

January 14, 2026

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I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
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Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Spencer Holt

Jan 16, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We truly appreciate your trust in us. Our team takes pride in going above and beyond to make every visit welcoming, and your feedback means a great deal to us. We look forward to welcoming you back next visit! :)

January 13, 2026

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Very professional but easy going. Loved the video of my car inspection and how they kept me posted on everything. Great service all around! More

by Rob Wade
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Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , The gentleman who washed and turned my car over to me. Very nice and courteous.

Jan 16, 2026

MINI of St Louis responded

Thank you for the great review! We’re glad to hear you enjoyed the easygoing experience and found the inspection video and updates helpful. We truly appreciate your trust. We look forward to seeing you again!

January 07, 2026

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Very welcoming environment and Steve did his best to make me comfortable at the place while I was waiting. Brian did an amazing job for taking care of my car and I really appreciate his work. They even clean More

by David Kim
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Recommend Dealer
Yes

Other Employees Tagged: Scott Thompson, Steve Pfeiffer, Erica Wells , Brian Jernigan

Jan 16, 2026

MINI of St Louis responded

Thank you for taking the time to share your experience! We’re so glad that we provided a welcoming space during your service visit, and we’re pleased everything from the service to the complimentary warranty coverage was a pleasant surprise. We truly appreciate your trust and look forward to welcoming you back again.

January 03, 2026

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We always receive outstanding service and support at this dealership, and today received terrific help with our decision to trade in guest newer model. More

by Vickijbiggs
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Recommend Dealer
Yes

Other Employees Tagged: Erica Wells

Feb 10, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We’re glad to hear you consistently receive outstanding service and that our team was able to provide helpful support with your trade-in decision. We truly appreciate your loyalty and look forward to continuing to assist you in the future!

December 30, 2025

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Steve and his crew are ALWAYS wonderful. Minis service department is a primary reason why I’m on my third Mini. That and they are so much fun to drive. More

by Mini Lover Cate
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Recommend Dealer
Yes
Jan 02, 2026

MINI of St Louis responded

Thank you so much for the wonderful review! We’re thrilled to hear that Steve and our service team consistently take great care of you. Knowing that our service department is a key reason you’re on your third MINI truly means a lot to us. We appreciate your loyalty and look forward to keeping you smiling behind the wheel for many more miles. :)

December 19, 2025

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Employee Rating

Wonderful sales team and service department. Friendly, clear, accountable, prompt, A++++ customer care. Highly recommend. More

by Katie
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Recommend Dealer
Yes
Jan 02, 2026

MINI of St Louis responded

Thank you so much for the fantastic review! We’re thrilled to hear that you had such a positive experience with our sales team and service department. Providing friendly, clear, and prompt care is always our goal. We appreciate your recommendation and look forward to taking care of you again in the future! :)

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