Carrie Haugerud

The only reason this dealership is even getting 1 star is due to Antonio in the financing department, and the delivery guys. Long story short, we found a car online that advertised all the options my daughte due to Antonio in the financing department, and the delivery guys. Long story short, we found a car online that advertised all the options my daughter was looking for. We are 3 hours away from the dealership. Communication is very poor. My husband spent days trying to talk to the same person, and that never happened until I got involved and called the dealership. Carrie the sales manager was initially great, but that didn't last long. Brandon was good and got us the video we requested after some trial and error on how to send the video with good quality. When I expressed my concerns with this, I was told the sales guy "is still new and learning." I can appreciate that, but who is training him or making sure he's doing the job right? We decided to purchase the vehicle, with promise of delivery. Trying to complete the paperwork was a nightmare. Once we got in touch with Antonio, it was ok. He saved the sale. My daughter flew home from college for the summer about a week and a half after the car was delivered. When she was looking at it, she found that it didn't have the ambient lighting as was advertised. When I called to ask about it, I spoke with Carrie. She was rude, promised a call back, and I'm still waiting for that. I would not recommend anyone to purchase a car from this dealership unless there is an overhaul of the sales management and training. More

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The Toyota certification they do is a joke. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. More

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Had great experience buying by daughter her first car. Sales people were great and worked with me to ship car to Duluth. Sales people were great and worked with me to ship car to Duluth. More

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I have found Carlson Toyota to easily be the most transparent dealership in the state! transparent dealership in the state! More

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My wife and I are very happy with our experience at Carlson Toyota. After a brief issue with our local bank financing… was a Saturday and our out of state bank had just closed, long story - but, Durha Carlson Toyota. After a brief issue with our local bank financing… was a Saturday and our out of state bank had just closed, long story - but, Durham and Carrie took care of us and we couldn’t be happier about our experience. Our new to us Jeep being delivered to us today. Highly recommend. More

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Very happy with my experience with Carlson Toyota! Keira was polite, curious and very accommodating. Keira and her team worked with me to come to a great deal on my new 4Runner. All was handled via ph Keira was polite, curious and very accommodating. Keira and her team worked with me to come to a great deal on my new 4Runner. All was handled via phone/text and all I had to do was travel to sign paper work and pick it up. The team at Carlson is very down to earth! You won't find suit and tie intimidation running all around but yet very professional which makes you feel welcomed with no pressure! Very professional and highly recommeded! More

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I’ve purchased 6 vehicles from Carlson Toyota and 5 of them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. More

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The dealership was good. I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle and protection and it turned out amazing. Thanks again! More

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Bought a camery, it's a was a easy smooth process. Happy with my purchase. Happy with my purchase. More

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Fantastic sales department and management. They made our vehicle purchase very quick and very easy. They made our vehicle purchase very quick and very easy. More

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