Terri Dotson

Bought a new CH-R off the showroom floor in June with 20 miles on it. Had the car for about 4-5 weeks. Car wouldn't start after. Got a jump to drive to the dealership. Couldn't diagnosis why the start up ba miles on it. Had the car for about 4-5 weeks. Car wouldn't start after. Got a jump to drive to the dealership. Couldn't diagnosis why the start up battery was draining overnight, thus the car couldn't start. Told by the tech to delete and reinstall app (which is the key for battery recharging tool for this car). Didn't work. Tech said we are waiting for app update and to pick up the car if you want knowing there was no solution to the problem. We declined until Toyota found what was draining the battery. We heard nothing from the techs after this point on August 6th. We called Carrie GM numerous times, worthless run around treatment. Left voicemails unreturned. September 22nd, we file a Lemon Law with the dealership and corp. October 8th, I go into the dealership in person to confront GM/ Service MNG. They can't talk to me as we filed the Lemon Law and this is now between us and Corp. Service Mgr tells me if we would've talked to Sales, they would've swapped us vehicles. We filed the LL because no one would talk to us, return emails or phone calls. We have screenshots/ texts and all evidence of us. October 9th, still don't have the car we are making payments on in our possession. We did get a courtesy car and it's our only leverage otherwise Toyota wouldn't work with us. More

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I have found Carlson Toyota to easily be the most transparent dealership in the state! transparent dealership in the state! More

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I usually don’t do reviews, but Terri was outstanding to work with. She made sure I was completely satisfied with my purchase by going above and beyond. She walked me through all the bells and whistles on m work with. She made sure I was completely satisfied with my purchase by going above and beyond. She walked me through all the bells and whistles on my Highlander. I would recommend Terri and the team at Carlson Toyota because they make you feel special. More

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Terri Dotson was wonderful to work with. She was very knowledgeable and took time to explain everything. We bought a 2024 Camry and so far, it's everything she said it would be. She doesn' She was very knowledgeable and took time to explain everything. We bought a 2024 Camry and so far, it's everything she said it would be. She doesn't have a problem with follow up questions. More

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Terri is fast and efficient and makes sure you get exactly what you want and need for your vehicle!! Love Terri and will definitely continue to go to Carlson Toyota!! exactly what you want and need for your vehicle!! Love Terri and will definitely continue to go to Carlson Toyota!! More

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This dealership is extremely friendly, helpful, knowledgeable and professional in all aspects of the buying experience! knowledgeable and professional in all aspects of the buying experience! More

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I’ve purchased 6 vehicles from Carlson Toyota and 5 of them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. More

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The dealership was good. I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle and protection and it turned out amazing. Thanks again! More

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Terri was a pleasure great customer service skills and amazing knowledge with the process. Thank you amazing knowledge with the process. Thank you More

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Terri Dotson is very knowledgeable and took the time to show us how all the bells and whistles work, including the computer settings. We really appreciate her friendly, easy going personality with just the show us how all the bells and whistles work, including the computer settings. We really appreciate her friendly, easy going personality with just the right amount of humor. Terri knows how to put people at ease when making such a big financial purchase, and you can see she genuinely cares. No questions are too great or small for Terri, and she's always available to answer them. I have and will continue to tell friends and family if shopping for a car, go see Terri Dotson at Carlson Toyota, she will take good care of you. More

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