Mick Henkemeyer

Bought a new CH-R off the showroom floor in June with 20 miles on it. Had the car for about 4-5 weeks. Car wouldn't start after. Got a jump to drive to the dealership. Couldn't diagnosis why the start up ba miles on it. Had the car for about 4-5 weeks. Car wouldn't start after. Got a jump to drive to the dealership. Couldn't diagnosis why the start up battery was draining overnight, thus the car couldn't start. Told by the tech to delete and reinstall app (which is the key for battery recharging tool for this car). Didn't work. Tech said we are waiting for app update and to pick up the car if you want knowing there was no solution to the problem. We declined until Toyota found what was draining the battery. We heard nothing from the techs after this point on August 6th. We called Carrie GM numerous times, worthless run around treatment. Left voicemails unreturned. September 22nd, we file a Lemon Law with the dealership and corp. October 8th, I go into the dealership in person to confront GM/ Service MNG. They can't talk to me as we filed the Lemon Law and this is now between us and Corp. Service Mgr tells me if we would've talked to Sales, they would've swapped us vehicles. We filed the LL because no one would talk to us, return emails or phone calls. We have screenshots/ texts and all evidence of us. October 9th, still don't have the car we are making payments on in our possession. We did get a courtesy car and it's our only leverage otherwise Toyota wouldn't work with us. More

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Mick was great as always to deal with. Very knowledgeable and friendly. He was straight forward and worked his hardest to get me the best deal and lease, that would work with my budget. Th Very knowledgeable and friendly. He was straight forward and worked his hardest to get me the best deal and lease, that would work with my budget. This is my 2nd experience working w Mick. He went above and beyond to make sure I was satisfied in my vehicle! Annika was also very helpful, when I stopped in unannounced, to test drive the RAV4 I was looking at. Would highly recommend Carlson Toyota to anyone! Thanks to all. More

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Annika and her team were excellent to work with and made the trade in and buying experience really smooth and enjoyable. I had gone to a few other Toyota dealerships and this one hands down was the best in the trade in and buying experience really smooth and enjoyable. I had gone to a few other Toyota dealerships and this one hands down was the best in terms of trade in, pricing, sales team, everything. Location wise it’s easy to get to and it’s also a really nice dealership in general and I look forward to servicing my new car here!!! Love my new Corolla Cross! More

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Very happy with my experience with Carlson Toyota! Keira was polite, curious and very accommodating. Keira and her team worked with me to come to a great deal on my new 4Runner. All was handled via ph Keira was polite, curious and very accommodating. Keira and her team worked with me to come to a great deal on my new 4Runner. All was handled via phone/text and all I had to do was travel to sign paper work and pick it up. The team at Carlson is very down to earth! You won't find suit and tie intimidation running all around but yet very professional which makes you feel welcomed with no pressure! Very professional and highly recommeded! More

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One of the best sales experiences that my wife & I have had in my 45 years of purchasing vehicles. We both typically buy new vehicles and trade one every three years on average. Mick & Dakota provided an e had in my 45 years of purchasing vehicles. We both typically buy new vehicles and trade one every three years on average. Mick & Dakota provided an excellent experience for us from beginning to end. We were treated extremely well and received a very fair deal. My wife traded her vehicle in for a Venza. Because the experience was so good, I ordered a vehicle from Carlson Toyota for me instead of ordering through another dealership that I had been in contact with. More

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Sara answered all of our questions and went through the RAV4 my wife purchased throughly so we knew how to use all the new technology and features. Would recommend. Thanks Carlson Toyota, we will return, RAV4 my wife purchased throughly so we knew how to use all the new technology and features. Would recommend. Thanks Carlson Toyota, we will return, for a new Tacoma in the future. More

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The dealership was good. I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle and protection and it turned out amazing. Thanks again! More

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