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Carrie Hoffman
Carrie Hoffman at Liberty Mazda
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Carrie Hoffman | Page 2

Service Advisor

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.8
86 Reviews
4.8

86 Reviews

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86 Reviews of Carrie Hoffman

March 02, 2024

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Employee Rating

Carrie was very helpful explaining the maintenance my car needed and helping me schedule that service in a convenient way! More

by LISSA.JOHNSON
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Mar 03, 2024

Liberty Mazda responded

Thank you for your very kind review, Lissa. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

February 29, 2024

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Employee Rating

Excellent and efficient service. Friendly staff. They said it would take 90 minutes but I was out the door in 60. More

by Angela.gambaccini
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 29, 2024

Liberty Mazda responded

Angela, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carrie met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

February 29, 2024

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Employee Rating

Very informative and friendly. There is one problem that I haven't had time to address because of appointments. When I got home from There my wife opened passenger door and noticed More

by JGORB
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 29, 2024

Liberty Mazda responded

Thank you! Carrie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

February 21, 2024

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Employee Rating

I never met to or talked to Carrie. Someone else checked me in. I never heard from anyone about my car being ready so I called and did not speak to Carrie. I paid in full online and More

by LESLIERAB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

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Feb 21, 2024

Liberty Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Leslie, feel free to contact us at your convenience.

February 21, 2024

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It was an Ok experience. She was not very polite. Carrie was mediocre; she lacked politeness and warmth. More

by say_shoaib
Recommend Dealer
No

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 22, 2024

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 20, 2024

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Employee Rating

Carrie was extremely helpful with working with Mazda in the replacement of my head lamp More

by RCAPO1965
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 20, 2024

Liberty Mazda responded

Thank you for your very kind review. Carrie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

February 17, 2024

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Employee Rating

Things were explained to me. Sat and read the newspaper. Had a cup of coffee. Chatted a few minutes with Hunter who I leased my car from last year. More

by 54ajunko
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 19, 2024

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 13, 2024

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Pleasant experience Every one was super friendly and helpful Why does this survey need so many words More

by danielle.calhoun09
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 14, 2024

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Danielle, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

February 08, 2024

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Great customer, Carrie was great Excellent customer service, respectful, understanding, helpful Wonderful staff Great hours and service More

by yary926
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Helpful
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Feb 08, 2024

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. Carrie and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 18, 2024

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Employee Rating

A bit pricey but good work. Excellent customer service especially for service department. Definitely I am going back More

by CHRISCHALKIOTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Coleman, Craig Fournier, Alana Alvarez

Helpful
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Jan 18, 2024

Liberty Mazda responded

Thank you for taking the time to share your feedback with us, Chris. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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