Carrie Howard
Carrie Howard at Salerno Duane Ford

Carrie Howard

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
94 Reviews
5.0

94 Reviews

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94 Reviews of Carrie Howard

April 18, 2026

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Employee Rating

Carrie Howard is one of the most pleasant and helpful people I have ever met. she greets you with a smile and processes your request promptly. She is a great addition to the wonderful staff of Salerno Du More

by SamAwad
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Apr 21, 2026

Salerno Duane Ford responded

Thank you for sharing such kind feedback and 5-star review! We’re delighted to hear Carrie made such a positive impression with her friendly and efficient service. She truly is a valued part of the team, and we’re glad her efforts helped make your experience a great one. We appreciate your support and look forward to seeing you again

April 10, 2026

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Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure More

by frank.sabatino
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 21, 2026

Salerno Duane Ford responded

We’re so glad to hear you had a great experience! Keeping you informed every step of the way is very important to us, and it’s wonderful to know that made a difference. We truly appreciate your support and look forward to welcoming you back again!

March 27, 2026

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Professional, courteous and easy to work with. Our appointments experience exceeded my expectations. I will be back. More

by knmk96
Service Price Transparency
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Recommend Dealer
Yes
Mar 31, 2026

Salerno Duane Ford responded

Thank you for the great 5-star review! We’re glad to hear your visit exceeded expectations and that the team made everything easy and enjoyable. We truly appreciate your support and look forward to welcoming you back next time!

March 11, 2026

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Carrie was so nice and knowledgable. Very easy to get my car serviced at Salerno Duane. More

by raerae703
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Mar 15, 2026

Salerno Duane Ford responded

Thank you for your kind words! We’re glad Carrie made your experience pleasant and easy, and that her knowledge helped make servicing your car seamless. We appreciate you choosing us and look forward to assisting you again!

March 07, 2026

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Service associates are very good and explain all facets of suggested service performed and suggested future service More

by HDEVENNY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Mar 15, 2026

Salerno Duane Ford responded

Thank you for your feedback! We’re glad our service associates were able to clearly explain both the work performed and any recommended future maintenance. Ensuring our customers understand their vehicles is always a top priority, and we appreciate you taking the time to share your experience!

March 06, 2026

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Amazing customer service. Carrie was friendly and helpful. Easy overnight drop off and was ready well before I requested it to be completed. Will absolutely be back for my nex More

by DANIELLAVERHOEST
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We’re thrilled to hear Carrie provided friendly and helpful service, and that the overnight drop-off was convenient for you. It’s great that your vehicle was ready ahead of schedule—we love making things easy for our customers. We look forward to helping you again for your next service!

March 04, 2026

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Very good customer service department. Professional all the way! Differently coming back! Answered all of my questions. More

by anthony15
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We're glad our customer service team was professional and able to answer all your questions. It's great to hear you'll be returning—your support means a lot to us, and we look forward to assisting you again!

March 04, 2026

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I have own many vehicles over the past 30 years. But I never had a service completed within a hour or less. I'm totally happy with with you guys. This is my second vehicle with you and now you will More

by spdesignpm
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for your incredible feedback! We’re thrilled to hear that our team was able to complete your service so quickly and efficiently. It means a lot that you’ve trusted us with a second vehicle—and even more that we’ll now be your go-to for all future vehicles. We truly appreciate your loyalty and look forward to keeping you happy for many years to come!

February 26, 2026

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Very accommodating and quick service. Appreciated Carrie’s guidance too as a fellow Bronco owner. More

by Lee
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Recommend Dealer
Yes
Feb 27, 2026

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review Lee! We’re glad Carrie could provide helpful guidance and that our team made the service quick and accommodating. We appreciate you trusting us with your Bronco!

February 17, 2026

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Carrie is great. I don't love the automated system that answers phone calls. My truck in general has been fantastic. 135k miles and had my first real "problem" jus More

by jeff@drosts.net
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2026

Salerno Duane Ford responded

Thank you for your feedback! We’re glad to hear Carrie has been helpful and that your truck has been performing so well over the years. We appreciate your honesty about our phone system and will take it into consideration as we continue improving. We hope your recent repair got you back on the road smoothly!

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