Carrie Howard
Carrie Howard at Salerno Duane Ford

Carrie Howard

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
98 Reviews
5.0

98 Reviews

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98 Reviews of Carrie Howard

July 02, 2026

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Employee Rating

Service Technician was so friendly and amazing. They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The More

by FORD10
Service Price Transparency
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Recommend Dealer
Yes

June 13, 2026

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I've worked with Carrie on multiple occasions with major repairs to my Ford edge.she explains my options and costs clearly so I can understand and gets repairs done as soon as possible More

by daved1701
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2026

Salerno Duane Ford responded

It’s great to hear you’ve had consistent positive experiences with Carrie while servicing your Ford Edge. We’re glad she’s been able to clearly explain your options and keep you informed throughout the repair process. We appreciate your continued trust and look forward to assisting you again!

June 11, 2026

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Frank is the best! Second time leasing and extremely pleased. He helped me work with my budget and got me what I wanted. Thank you frank! More

by timc
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Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro

Jun 24, 2026

Salerno Duane Ford responded

Thank you for the 5-star review! It’s great to hear you had another positive leasing experience and that Frank was able to help you work within your budget to get the vehicle you wanted. We truly appreciate your continued trust and look forward to working with you again in the future!

May 29, 2026

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Carrie worked with Heather and did a great job of accommodating a last minute request for a service appointment. I was able to get my car serviced while taking care of other business in Summit. More

by stevenlkaplan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Jun 01, 2026

Salerno Duane Ford responded

Thank you for your feedback! We're glad Carrie and Heather were able to accommodate your last-minute service appointment and make things more convenient while you were in Summit. We appreciate your business and hope to have the opportunity to make your next visit a 5-star experience!

April 18, 2026

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Carrie Howard is one of the most pleasant and helpful people I have ever met. she greets you with a smile and processes your request promptly. She is a great addition to the wonderful staff of Salerno Du More

by SamAwad
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Apr 21, 2026

Salerno Duane Ford responded

Thank you for sharing such kind feedback and 5-star review! We’re delighted to hear Carrie made such a positive impression with her friendly and efficient service. She truly is a valued part of the team, and we’re glad her efforts helped make your experience a great one. We appreciate your support and look forward to seeing you again

April 10, 2026

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Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure More

by frank.sabatino
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2026

Salerno Duane Ford responded

We’re so glad to hear you had a great experience! Keeping you informed every step of the way is very important to us, and it’s wonderful to know that made a difference. We truly appreciate your support and look forward to welcoming you back again!

March 27, 2026

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Professional, courteous and easy to work with. Our appointments experience exceeded my expectations. I will be back. More

by knmk96
Service Price Transparency
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Recommend Dealer
Yes
Mar 31, 2026

Salerno Duane Ford responded

Thank you for the great 5-star review! We’re glad to hear your visit exceeded expectations and that the team made everything easy and enjoyable. We truly appreciate your support and look forward to welcoming you back next time!

March 11, 2026

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Carrie was so nice and knowledgable. Very easy to get my car serviced at Salerno Duane. More

by raerae703
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Mar 15, 2026

Salerno Duane Ford responded

Thank you for your kind words! We’re glad Carrie made your experience pleasant and easy, and that her knowledge helped make servicing your car seamless. We appreciate you choosing us and look forward to assisting you again!

March 07, 2026

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Service associates are very good and explain all facets of suggested service performed and suggested future service More

by HDEVENNY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

Mar 15, 2026

Salerno Duane Ford responded

Thank you for your feedback! We’re glad our service associates were able to clearly explain both the work performed and any recommended future maintenance. Ensuring our customers understand their vehicles is always a top priority, and we appreciate you taking the time to share your experience!

March 06, 2026

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Amazing customer service. Carrie was friendly and helpful. Easy overnight drop off and was ready well before I requested it to be completed. Will absolutely be back for my nex More

by DANIELLAVERHOEST
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We’re thrilled to hear Carrie provided friendly and helpful service, and that the overnight drop-off was convenient for you. It’s great that your vehicle was ready ahead of schedule—we love making things easy for our customers. We look forward to helping you again for your next service!

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