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Carrie Howard
Carrie Howard at Salerno Duane Ford

Carrie Howard | Page 2

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
101 Reviews
5.0

101 Reviews

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101 Reviews of Carrie Howard

March 11, 2026

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Employee Rating

Carrie was so nice and knowledgable. Very easy to get my car serviced at Salerno Duane. More

by raerae703
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

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Mar 15, 2026

Salerno Duane Ford responded

Thank you for your kind words! We’re glad Carrie made your experience pleasant and easy, and that her knowledge helped make servicing your car seamless. We appreciate you choosing us and look forward to assisting you again!

March 07, 2026

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Service associates are very good and explain all facets of suggested service performed and suggested future service More

by HDEVENNY
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

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Mar 15, 2026

Salerno Duane Ford responded

Thank you for your feedback! We’re glad our service associates were able to clearly explain both the work performed and any recommended future maintenance. Ensuring our customers understand their vehicles is always a top priority, and we appreciate you taking the time to share your experience!

March 06, 2026

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Amazing customer service. Carrie was friendly and helpful. Easy overnight drop off and was ready well before I requested it to be completed. Will absolutely be back for my nex More

by DANIELLAVERHOEST
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Recommend Dealer
Yes
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Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We’re thrilled to hear Carrie provided friendly and helpful service, and that the overnight drop-off was convenient for you. It’s great that your vehicle was ready ahead of schedule—we love making things easy for our customers. We look forward to helping you again for your next service!

March 04, 2026

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Very good customer service department. Professional all the way! Differently coming back! Answered all of my questions. More

by anthony15
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Keith Caliguari

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Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We're glad our customer service team was professional and able to answer all your questions. It's great to hear you'll be returning—your support means a lot to us, and we look forward to assisting you again!

March 04, 2026

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I have own many vehicles over the past 30 years. But I never had a service completed within a hour or less. I'm totally happy with with you guys. This is my second vehicle with you and now you will More

by spdesignpm
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Recommend Dealer
Yes
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Mar 15, 2026

Salerno Duane Ford responded

Thank you for your incredible feedback! We’re thrilled to hear that our team was able to complete your service so quickly and efficiently. It means a lot that you’ve trusted us with a second vehicle—and even more that we’ll now be your go-to for all future vehicles. We truly appreciate your loyalty and look forward to keeping you happy for many years to come!

February 26, 2026

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Very accommodating and quick service. Appreciated Carrie’s guidance too as a fellow Bronco owner. More

by Lee
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Yes
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Feb 27, 2026

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review Lee! We’re glad Carrie could provide helpful guidance and that our team made the service quick and accommodating. We appreciate you trusting us with your Bronco!

February 17, 2026

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Carrie is great. I don't love the automated system that answers phone calls. My truck in general has been fantastic. 135k miles and had my first real "problem" jus More

by jeff@drosts.net
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Yes
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Feb 27, 2026

Salerno Duane Ford responded

Thank you for your feedback! We’re glad to hear Carrie has been helpful and that your truck has been performing so well over the years. We appreciate your honesty about our phone system and will take it into consideration as we continue improving. We hope your recent repair got you back on the road smoothly!

February 11, 2026

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The dealership is very professional and is very considerate of their customers and always make sure the vehicle is fixed so you are not coming back for the same problem over and over again. More

by jerryfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Samantha Hanlein, Keith Caliguari

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Feb 17, 2026

Salerno Duane Ford responded

We’re glad to hear you’ve had such a reliable experience with us! It’s important to us to provide thorough service and make sure your vehicle is taken care of the first time. We appreciate your trust and feedback!

January 29, 2026

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Can't say enough positive things about Carrie and the rest of the team in the service department, got me in and out the same day, gave me a ride to the train and addressed all the issues with my car. Tha More

by mgtarry
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2026

Salerno Duane Ford responded

We’re so glad Carrie and the team could take care of everything for you in one visit! It’s great to hear they made the process easy, handled all your car’s needs, and even helped with transportation. We truly appreciate your kind words and your trust in us!

January 01, 2026

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Carrie and team provided great customer service for our Bronco! Great communication and kindness too! Thank you! More

by bdavis160
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Workmanship
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Recommend Dealer
Yes
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Feb 17, 2026

Salerno Duane Ford responded

Thank you for the wonderful feedback! We’re so glad Carrie and the team took great care of you and your Bronco, keeping you informed every step of the way. We truly appreciate your kind words and your trust in us!

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