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Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford

Samantha Hanlein

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Samantha Hanlein

July 02, 2026

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Service Technician was so friendly and amazing. They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The More

by FORD10
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard

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June 26, 2026

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Timely, courteous, most issues assesses and resolved. Liked the pick up / drop off service. Thanks. More

by dmrobertson
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Geovanni Salvador

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Jul 01, 2026

Salerno Duane Ford responded

Thank you for your kind feedback! We're glad to hear you found the service timely and courteous, and that your concerns were addressed and resolved efficiently. It's also great to know the pick-up and drop-off option made the experience more convenient for you. We appreciate you choosing us and look forward to assisting you again in the future!

April 22, 2026

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Samantha was a pleasure to work with, she ordered the parts and reached out when they were in and set up appointments right away. I needed 3 cars to be repaired with recalls and she was able to get 2 in More

by TBEADY
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Recommend Dealer
Yes
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May 04, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We’re glad Samantha was able to make the process smooth and efficient for you, from ordering the parts to getting your vehicles scheduled quickly. We appreciate your trust in us for your recall repairs and look forward to helping you again in the future!

April 10, 2026

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Everything was great, kept me informed of all steps. Very pleasant experience. I would come back again for sure More

by frank.sabatino
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Apr 21, 2026

Salerno Duane Ford responded

We’re so glad to hear you had a great experience! Keeping you informed every step of the way is very important to us, and it’s wonderful to know that made a difference. We truly appreciate your support and look forward to welcoming you back again!

April 10, 2026

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They were very friendly and respectful and when they say your car will be ready it is ready and they are very thorough. More

by braydenandchase383
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Recommend Dealer
Yes
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Apr 21, 2026

Salerno Duane Ford responded

Thank you for your thoughtful feedback and 5-star review! We’re glad to hear our team’s friendliness, respect, and attention to detail stood out. Delivering your vehicle on time and making sure everything is done right is always our goal. We appreciate your support and look forward to helping you again!

March 30, 2026

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always exceeds expectations when dealing with the staff and service department. thanks everybody have a great week. More

by damianehughes
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Recommend Dealer
Yes
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Mar 31, 2026

Salerno Duane Ford responded

Thank you for the kind words! We’re thrilled to hear our team continues to exceed your expectations. We truly appreciate your support—have a great week as well, and we look forward to seeing you next time!

March 27, 2026

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Professional, courteous and easy to work with. Our appointments experience exceeded my expectations. I will be back. More

by knmk96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Mar 31, 2026

Salerno Duane Ford responded

Thank you for the great 5-star review! We’re glad to hear your visit exceeded expectations and that the team made everything easy and enjoyable. We truly appreciate your support and look forward to welcoming you back next time!

March 04, 2026

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Very good customer service department. Professional all the way! Differently coming back! Answered all of my questions. More

by anthony15
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Mar 15, 2026

Salerno Duane Ford responded

Thank you for sharing your experience! We're glad our customer service team was professional and able to answer all your questions. It's great to hear you'll be returning—your support means a lot to us, and we look forward to assisting you again!

March 02, 2026

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Thank you for taking care of my vehicle. . I will be back to fix what I need done More

by pirate871
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2026

Salerno Duane Ford responded

Thank you for trusting us with your vehicle! We're glad we could help and appreciate you choosing our service team. Whenever you're ready to take care of the next items, we'll be here and happy to assist. We look forward to seeing you again!

February 11, 2026

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The dealership is very professional and is very considerate of their customers and always make sure the vehicle is fixed so you are not coming back for the same problem over and over again. More

by jerryfyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard, Keith Caliguari

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Feb 17, 2026

Salerno Duane Ford responded

We’re glad to hear you’ve had such a reliable experience with us! It’s important to us to provide thorough service and make sure your vehicle is taken care of the first time. We appreciate your trust and feedback!

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