Carson Trafzer | Page 12

Byers Ford responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience, and we completely understand your frustration. Regarding the oil change cost, we’d like to clarify any misunderstandings about the terms of your service plan. If you believed the oil change should have been included, we’d be happy to review your purchase records to ensure everything is accurate and transparent. Additionally, we apologize for the recommendation regarding the rear wiper. This clearly doesn’t align with the high standards we strive for, and we’ll address the matter with our team to ensure proper attention to detail moving forward. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right. Please feel free to reach out so we can assist further. Thank you again for bringing this to our attention.

Byers Ford responded

Thank you for the wonderful feedback! We're thrilled to hear that our staff has been so helpful and that you've had such a positive experience with us. We truly appreciate your loyalty and look forward to continuing to provide you with top-notch service for your Ford and Lincoln vehicles. See you next time!

Byers Ford responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experiences with our service advisors. Providing prompt, courteous, and high-quality service is our top priority, and we’re glad it shows. We look forward to assisting you again in the future!

Byers Ford responded

Thank you for taking the time to share your feedback. We sincerely apologize for the oversight during your recent visit. Leaving the battery cover on the floor and the back seat uninstalled is not the standard of service we aim to provide. Your experience falls short of the quality and care we strive for, and we’ll be addressing this issue with our team immediately to ensure it doesn’t happen again. If there’s anything we can do to make this right, or if you’d like to discuss this further, please don’t hesitate to reach out to us directly. We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

Byers Ford responded

Thank you so much for your kind words! We're thrilled to hear that Carson provided professional and friendly service while explaining the needed repairs. Clear communication and customer care are priorities for us, and it means a lot to know you had a positive experience. If there's anything else we can assist you with, don’t hesitate to reach out!