Cas Rooney | Page 13

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive and comfortable experience negotiating with our team. Building trust and rapport with our customers is a priority, so knowing you felt comfortable is very rewarding. At Town East Ford, we strive to create a welcoming and transparent sales environment. We're glad to hear we achieved that for you, and that you'll consider us first for future vehicle needs! Your willingness to recommend us to friends and family means a lot. Thank you again for choosing Town East Ford! Congratulations on your new vehicle, and we look forward to welcoming you back in the future.

Town East Ford responded

Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that the entire car buying process was enjoyable for you – that's our ultimate goal. It means a lot to us that you found our dealership to have a nice and fun vibe. We strive to create a welcoming and comfortable environment where everyone feels relaxed and can enjoy the car buying process. We appreciate you mentioning that all the employees you interacted with seemed personable and friendly – that's something we take pride in at Town East Ford. Thank you for recognizing Kevin Hudson, Cas Rooney, and Lance Smith by name. We'll be sure to pass your kind words along to them – they'll be happy to know their efforts made such a positive impact on your experience. Congratulations on your new car! Please don't hesitate to reach out to Kevin, Cas, Lance, or any of our team members if you have any questions or need service in the future. Welcome to the Town East Ford family!

Town East Ford responded

We're thrilled to hear you had a fantastic experience at Town East Ford! It sounds like Blake made the car buying process smooth, easy, and enjoyable – that's exactly what we strive for. We appreciate you recognizing his efforts! Hearing that you would definitely return means a lot to us. At Town East Ford, we're committed to providing exceptional service throughout the entire car buying journey. Thanks for choosing Town East Ford!

Town East Ford responded

We're thrilled to hear that your car buying experience at Town East Ford was the most pleasant you've ever had! That's exactly what we strive for – a positive and comfortable environment for everyone involved. It sounds like our team did a fantastic job making the process personable, tailored to your needs, and even fun for your son! At Town East Ford, we understand that car buying can be a family affair, and we appreciate you mentioning they made it enjoyable for him as well. Your kind words about our team are greatly appreciated – we'll be sure to share them with everyone. Congratulations on your new car! We're happy to hear you'll be a repeat customer. Please don't hesitate to reach out to us if you have any questions or need service in the future. Welcome to the Town East Ford family!

Town East Ford responded

Thank you for the 5-star review and your honest feedback, we truly appreciate it! We're happy you found the truck you needed and enjoyed your time at Town East Ford. At Town East Ford, we strive to create a welcoming and friendly environment where customers feel comfortable throughout the sales process. We understand your perspective on the initial presentation of figures, and we're always looking for ways to improve the transparency and clarity of our communication. We're glad you connected with Gamaliel and the team – that's what makes Town East Ford special! Congratulations on your new truck, and please don't hesitate to reach out if you have any questions or need service in the future.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Kevin Hudson made your car buying experience so positive. We appreciate you recommending him to others! Knowing Kevin provided exceptional service and product knowledge throughout the entire process is a true testament to his skills. We'll be sure to pass on your kind words – it will definitely make his day! Thanks again for choosing Town East Ford!

Town East Ford responded

Thank you for the 5-star review! We understand that coming into a dealership to purchase a new vehicle can sometimes feel overwhelming. So, we're thrilled to hear that Jimmy Henry and Cas Rooney were able to overcome your initial skepticism and provide you with a fantastic experience. It sounds like they truly went the extra mile to get you a great deal on your new F-150, and we appreciate you recognizing their efforts. At Town East Ford, we strive to make the car buying process smooth and transparent, and it's rewarding to know Jimmy and Cas achieved that for you. Congratulations on your new truck – we hope you enjoy it for many miles to come! Thank you for choosing Town East Ford.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you were very happy with the service you received. Our team is dedicated to providing a positive experience for all our customers, and your kind words let us know we're on the right track. Thanks again for choosing Town East Ford!