Casandra Gonzalez

“Excellent service! !!!!! Blanca was the best!!!! An exciting and caring person all in one!!! She was a great, great, great person that made my buying experience smooth, !!!!! Blanca was the best!!!! An exciting and caring person all in one!!! She was a great, great, great person that made my buying experience smooth, fun, and completely stress-free. She truly went above and beyond to make sure I got exactly what I wanted and understood every step of the process. If you’re looking for someone who genuinely cares and makes you feel confident about your purchase, Blanca is the one to see! I can’t thank her enough for turning what can be a stressful process into such a positive and exciting experience.” More

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We found our CT5 3 hours away in Houston. From the initial phone call with Casandra everything was executed perfectly. She knows what she’s doing. We didn’t need to be sold on the car so we w From the initial phone call with Casandra everything was executed perfectly. She knows what she’s doing. We didn’t need to be sold on the car so we went straight into numbers and working with everyone. Big Star Cadillac gave us an amazing deal on our vehicle and Casandra plays a big part in that. When she says “let me go to work for you” she certainly does. Everyone was so kind from Angela with our finance docs to Deyme taking the time to show us super cruise and other unique features. The car was spotless and presented with a red bow. We appreciated everyone so much for making this such an easy transaction and for everyone being so kind. If we find ourselves wanting another Cadillac in the future we would certainly reach out to Casandra! Thank you! More

by CARSONOWENS1 Verified Customer Verified Customer

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Cassandra was great to work with. Got the deal made with very little back and forth. Over text messages which was super convenient for me and my daily schedule. 10 out of 10 recommend Got the deal made with very little back and forth. Over text messages which was super convenient for me and my daily schedule. 10 out of 10 recommend her and dealership. More

by Stacy Verified Customer Verified Customer

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High level of customer service. Everyone is friendly and helpful at all level, including management. Everyone is friendly and helpful at all level, including management. More

by DUY Verified Customer Verified Customer

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Casandra and Lee from part services were great and excellent service. Casandra went above customer expectations excellent service. Casandra went above customer expectations More

by verovette15 Verified Customer Verified Customer

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While my overall dealership experience wasn't bad but the interaction I had with the salesman Fred M was the worst. Mr. Fred was not engaged, not informative and showed no initiative to help. To some it up i interaction I had with the salesman Fred M was the worst. Mr. Fred was not engaged, not informative and showed no initiative to help. To some it up it felt more like a "buy here pay here" interaction. As of the date of this writing Mr. Fred has not even done a follow up call More

by JLOV1 Verified Customer Verified Customer

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While did not have best or engaged salesman overall I feel really good about the dealership. feel really good about the dealership. More

by JLOV1 Verified Customer Verified Customer

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We had a great experience shopping at big star Cadillac. Cassandra was great helping us find the car we were looking for. Cassandra was great helping us find the car we were looking for. More

by MERC138 Verified Customer Verified Customer

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Very easy to work with and had great customer service would definitely recommend her to anyone looking for a vehicle would definitely recommend her to anyone looking for a vehicle More

by RACHAELROBLES Verified Customer Verified Customer

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My sales rep Cassandra help me find the right car for me and I appreciate her professionalism. and I appreciate her professionalism. More

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