Ruben Cauton

I had an excellent experience purchasing my car! The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel The entire process was smooth, stress-free, and much easier than I expected. My salesperson Mario, was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. Even after the purchase, Mario continued to help me with any questions or concerns I had, which really showed how much he cares about his customers. That level of service is hard to find these days. I’m extremely happy with my new car and truly appreciate all of the help I received. I highly recommend both Big Star Cadillac and my salesperson Mario to anyone looking for a great car buying experience. Thank you for making this such a positive experience! More

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We purchased a 2024 BMW X5 on Friday February 27 and they delivered to us on Saturday February 28. Is was sold under the context everything was working and had past all inspections. On Monday morning receiv delivered to us on Saturday February 28. Is was sold under the context everything was working and had past all inspections. On Monday morning received a code that engine oil was incorrect and received a code Emergency Call System Malfunction from the minute we got in the car. Called Crystal our salesperson and she said to bring vehicle to BMW for the codes. We told her they services the vehicle so they should fix the oil. When we brought it for them to fix the oil code we let her know about the Emergency Call code. She said we would need to bring it to BMW get the code fixed. When I brought it to BMW they informed us that this would not be covered under warranty because the top of the vehicle and the fin has damage like it had been hit with a garage door or something similar. I contacted Crystal to let her know what BMW found. Sent her manager Ruben the video from BMW and also a picture I took from above the vehicle on the day it was delivered showing the same damage BMW showed. Ruben requested information from service department on the inspection they performed. He informed me when the vehicle was inspected there was nothing found. I requested pictures and was told there are no pictures and I purchased the car as is. We did purchase the car as is but we were misinformed on the condition of the car. More

by CHIPROUSSEL82 Verified Customer Verified Customer

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Mr Charles Jackson did a fantastic job, he help us from the beginning to the end. Would recommend him again again. Thank you Mr Jackson my daughter ❤️ the car. the beginning to the end. Would recommend him again again. Thank you Mr Jackson my daughter ❤️ the car. More

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Benito my sales person was a professional and helpful from the beginning to the end of my purchase. My kids love the new car. Best experience. I will recommended to my family and friends. from the beginning to the end of my purchase. My kids love the new car. Best experience. I will recommended to my family and friends. More

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Was very pleased with our purchase. The review of the new Escalade was explained with in our expectations. Thank you! The review of the new Escalade was explained with in our expectations. Thank you! More

by JIMCALDWELL0712 Verified Customer Verified Customer

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Very attentive, very informative staff from beginning to end. I will most defiantly come back for my next purchase. end. I will most defiantly come back for my next purchase. More

by GIGGLES0143 Verified Customer Verified Customer

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Cris was great. Like David, cris was able to get me out of a bad situation, upfront with my options, wasn’t pushy and moved this process quick! Like David, cris was able to get me out of a bad situation, upfront with my options, wasn’t pushy and moved this process quick! More

by christopher_patina Verified Customer Verified Customer

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I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did we have an extremely quick wait time for our vehicles appraisal, we were treated so kindly and shown a breakdown of our numbers right away.Our kiddos even got special attention and snacks during our wait from a fully stocked, clean, & organized snack bar. There was even drinks for us adults. Our sales associate Mario did absolutely everything he could to get us into our current vehicle at a price that was not only fair but better than we expected to receive. I mean as far as speaking to multiple managers and members of his team addressing our concerns and answering our questions. He also gave my husband and I his personal number and responded quickly even after hours. I genuinely felt that we were taken care of in a way that goes beyond what you’d expect to from a car dealership. All of our accommodations were met and Mario seriously went above and beyond helping us upgrade our family vehicle! 10/10 would recommend Big Star Cadillac to family and friends. More

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Everything was good on deal except I was only given one key fob to my new car. As a dealership they should have order a 2nd key fob for me or at least offered to get me one at a discounted price. key fob to my new car. As a dealership they should have order a 2nd key fob for me or at least offered to get me one at a discounted price. More

by peveto_susan Verified Customer Verified Customer

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44 Verified Customer Verified Customer

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