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Ruben Cauton
Ruben Cauton
Cadillac Certified Pre-Owned Sales Director
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
37 Reviews
37 Reviews
Write a Review37 Reviews of Ruben Cauton
April 14, 2024
Angelika once again took care of her customer. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. More
by VIVIAN.SMITH24
Verified CustomerOther Employees Tagged: Angelika Felix , Kelly -Finance 5 stars
Helpful 
March 30, 2024
I had a great experience. Everyone I dealt with went above and beyond my expectations. Everyone I dealt with went above and beyond my expectations. More
by auroraruiz89
Other Employees Tagged: Kelly Wilson, George Castillo
March 05, 2024
My overall experience was very professional and enjoyable the customer service was excellent! Lisa was Top notch!! the customer service was excellent! Lisa was Top notch!! More
by NTONY9679
Other Employees Tagged: Lisa Velasco, Keith Mujica, Denise Beyner-Stanley, Casie Shores
February 04, 2024
Big Star went the extra mile to make sure we got the exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. They delivered the car to our house and Angelika stayed to explain and set up things. She has continued to stay in touch and answer any questions I have. Also, I called the main Cadillac.com customer service (866-790-5600) for help with some infotainment help, and the representative I got (Sharon at ext. 5927276) was EXTREMELY helpful. However, our initial contact with Big Star (by phone…sales rep. Kaylee N) was not the best experience. More
by Janiehamaker
Other Employees Tagged: Angelika Felix, Kayla Nguyen , zzEddie zzLechuga
January 05, 2024
Your staff are all friendly and customer oriented. And your ready coffee, complimentary drinks & snacks had been helpful for waiting periods. My hubby and I had a wonderful purchasing experien And your ready coffee, complimentary drinks & snacks had been helpful for waiting periods. My hubby and I had a wonderful purchasing experience with your company. Thank you! More
by grace
Other Employees Tagged: Iriam Diaz, Daisy Gutierrez
December 29, 2023
They went out of their way to make the car buying experience as pleasant as possible. Every road block They were willing to help get through. experience as pleasant as possible. Every road block They were willing to help get through. More
by lmottu
Other Employees Tagged: Mike Pierce, Keith Mujica, Angelika Felix
December 28, 2023
Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y WITH SALES AND SERVICE THANKS SO VERY Y More
by MARG.SENNETT
Other Employees Tagged: Mike Pierce, Lisa Velasco, Kelly Wilson
December 02, 2023
Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second remote and attached it to the first remote. He arranged for my car to be delivered back to me upon completion of the service requests. I would highly recommend Big Star Cadillac, Mr. Mauricio, and all the fine folks at the dealership to anyone interested in purchasing and/or servicing a vehicle. Thank you, Mark Mauricio, for going above and beyond your sales position to assist me. More
by shannon6364
Other Employees Tagged: Mark Mauricio, Kelly Wilson
December 01, 2023
very pleased with the service I received from George and GM Ruben. They were very accommodating and accessible. GM Ruben. They were very accommodating and accessible. More
by jglg1973
Other Employees Tagged: Keith Mujica, George Castillo
December 01, 2023
Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More
by arreolaf1
Other Employees Tagged: Mike Pierce, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Bobby Miller, Jeff Dial, Karah Gonzales, Jose Teran, Raven Rasberry , Cris Mascorro 5 stars
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