Casey Brindley | Page 3

Best Experience Ever! My husband and I were treated with the utmost respect and warmth. The sales staff was knowledgeable, understanding of our needs, and worked with us on My husband and I were treated with the utmost respect and warmth. The sales staff was knowledgeable, understanding of our needs, and worked with us on pricing, for a winning combination! More

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Best in Class The whole team at Roush Honda is exceptional. The sales people are very knowedgable but are very patient and take the time to learn your needs. Joe Po The whole team at Roush Honda is exceptional. The sales people are very knowedgable but are very patient and take the time to learn your needs. Joe Pourier was fantastic. Thorough, professional, and very efficient. He responded to texts and emails promptly and he was able to provide great terms on my new Accord. Highly recommended! More

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Wonderful experience... For the first week at least. I had to change this review of mine, I left the Roush Honda thinking everything went great. I did the review and gave them 5 stars, per Shawn Risner’ I had to change this review of mine, I left the Roush Honda thinking everything went great. I did the review and gave them 5 stars, per Shawn Risner’s request. But, what I didn’t know is that after everything is signed, that is when they begin messing with you. I was owed a large check due to having my trade in almost paid off and I was moving to a lease. I was told that I would receive my check in 7 to 10 days. Well I didn’t hear anything, so I figured I would contact Roush Honda at day 12 to get the status of my check. I was told, well sir, there is a problem. “We” accidentally sent the full trade in amount to your previous loan company instead of just the pay off. Now, “we” have to wait for the previous loan company to see all funds clear, then they will send you a check for what was over paid. After another week I started asking for updates again. My emails were ignored. I ended up having to send out a blanket email to all management members to get one person to reply. Casey Brindley ended up contacting the loan company and asking them to expedite it. I finally got an apology from the Casey. Little late but whatever. One week later, I still didn’t have my check. Time for more emails. Casey actually tried to blame the previous loan company. I had to remind Casey that Roush Honda was the issue, not the previous load company. I went to the Westerville Police department and filed a Police Incident Report. Roush Honda was not happy about that one, but I had given them more than enough time to get me my money. I ended up getting my check 26 days after the transaction. Had this been turned around and I had owed Roush Honda over $11,000, and sent my check to a different automobile dealership, they wouldn’t have waited for 26 days for that other dealership to give them their money. They would have sued me and or had my new car repossessed. I am sure that “sorry” wouldn't have been good enough either for them either. So, why is it ok for them to do it to me? It is not. I nicely expressed my dissatisfaction in this whole process and how I will not to go back for service or any other reason, and they didn’t seem to really care or offer any incentive for me to return. Therefore, I will not go back. I purchased from Roush Honda because I wanted to give the local company the business and I thought it would be nice to not have to drive as far for service and such, I was wrong. I suggest staying away from Roush Honda. There are plenty of other local Honda dealerships. Roush Honda and everyone that works there is the definition of lie in your face, just trying to make a quick buck, automobile dealer. More

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Great dealership and staff! Jan was amazing and gave me all the details about the 2018 CR-V AWD touring. What the differences were between that and the Elite. She showed me all t Jan was amazing and gave me all the details about the 2018 CR-V AWD touring. What the differences were between that and the Elite. She showed me all the different things in the somputer system and how to set up my phone and Apple car play. She also worked with the sales managers and Mike the Financial manager on getting me what I wanted. They are great! This is my 2nd car I bought from Roush Honda and recommend them to anyone! More

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Incredible Service Both Spyros and Otis were amazing! Friendly, knowledgeable, helpful. Answered all of our questions without being pushy at all. Explained the proces Both Spyros and Otis were amazing! Friendly, knowledgeable, helpful. Answered all of our questions without being pushy at all. Explained the process start to finish; walked us through everything. Just hands down amazing customer service start to finish! More

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Top notch attention to every detail I would do business again with this dealership. They have very well informed employees on their product. This is a first class operation. The select I would do business again with this dealership. They have very well informed employees on their product. This is a first class operation. The selection was great. More

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My First Dealership Experience This was my very first time coming to a dealership to buy a car. I was nervous coming in but everyone was so nice and welcoming. Steve was great and t This was my very first time coming to a dealership to buy a car. I was nervous coming in but everyone was so nice and welcoming. Steve was great and talked through all my options with me. He was patient and answered all my questions (this being the first time buying a car, I had a lot of questions). He gave me a lot of information and talked about his personal preferences in purchasing a car but did not pressure me to make one decision or another. I am so happy with my purchase and the experience I had. I will recommend this location to anyone I know! More

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Professional, efficient and timely. My salesman, Spyros Tabone was a real professional. His attention to detail was perfect and my trade in and purchase was accomplished in a very timely My salesman, Spyros Tabone was a real professional. His attention to detail was perfect and my trade in and purchase was accomplished in a very timely manner. All of the Roush employees involved in my car purchase were outstanding and dedicated individuals. I WOULD HIGHLY recommend Spyros and Roush team when you are in the market for a new car. More

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Purchased new cars My husband and I went to Roush Honda looking to buy a new CRV. Linda Barba went above and beyond to ensure our experience was the best possible. She My husband and I went to Roush Honda looking to buy a new CRV. Linda Barba went above and beyond to ensure our experience was the best possible. She gave me suggestions and her advice, but was in no way pushy what-so-ever. She even took the time to make sure I knew how everything worked and was set up properly. We became friends by the end of the whole process, and I returned to Linda a couple of years later to purchase a Pilot. I would highly recommend Linda to anyone who is looking for a new vehicle. More

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Great Shopping and Buying xperience We appreciated the professionalism, knowledge and friendly manner in which Otis handled the process of purchasing our new CRV. He is the kind of pro t We appreciated the professionalism, knowledge and friendly manner in which Otis handled the process of purchasing our new CRV. He is the kind of pro that makes you want to recommend the dealership and him personally as a company and individual that you want to work with. More

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