Casey Duffy | Page 22

We live in Washington state and once we had decided on the E350 coupe in Iridium Silver as a lease we went in search for it. Working with a dealer in the Seattle area they were only able to find one in a the E350 coupe in Iridium Silver as a lease we went in search for it. Working with a dealer in the Seattle area they were only able to find one in all of the USA. My wife is a very good shopper and went out on her own for a search and found one at the dealership in Annapolis, Maryland. We quickly established this is the car we want then set about working out the deal. First, we had a trade in, which was not a problem in itself. The car being 2800 miles away we thought would be a sticking point. Not a problem Casey says. We transported our car there and continued with the financing aspect. This is where it gets dicey. Seems the MD lease procedures differ greatly from the ones in Washington. Michell finally contacted a dealership in Washington and obtained forms and paperwork applicable in this state. To top everything off they flew Casey Duffy from Baltimore to Seattle with all the paperwork that needed to be signed. We picked him up at the airport, went to a Cheesecake Factory for lunch and some very pleasant conversation. We returned Casey to the airport in time for his return flight. We've never seen a dealership so to such lengths just to sell a car and provide excellent customer support. Even though we are 2800 miles apart we feel the Mileone group is like our neighborhood dealership. If anyone wants a great car at a great price with more than outstanding customer support then Mercedes Benz of Annapolis, Maryland is the place to go. Thank each and every one of you at the dealership for all you did to make this deal happen and make it seamless. Barbara & Gary Wagner Silverdale, WA More

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This was by far the most enjoyable car buying experience in large part to our salesperson Casey Duffy. He was attentive to our needs,knew the product and was willing to go the extra mile to make it happen. in large part to our salesperson Casey Duffy. He was attentive to our needs,knew the product and was willing to go the extra mile to make it happen. He is a young man with a great future as he can relate well to the needs of his customers. The finances were handled in a professional and timely manner by Michelle Nordquist who had all paper work promptly completed and who took the time to explain each aspect of the transaction, As prior customers over the years we were welcomed back. Management of our financial needs were professionally handled by Larry Graberstein and Drew Litherland that enabled us to purchase not one but two vehicles. We were extremely pleased that this team work permitted everyone to walk away with a fair and reasonable deal. The product of course speaks for itself. Thank you all for the experience and pleasure of doing business with you again!!! The rating was more than justified More

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I certainly did not think I would buy a new car 2 days after my initial call. Casey was wonderful and no pressure. I feel I received a very good deal on my new MB wagon. after my initial call. Casey was wonderful and no pressure. I feel I received a very good deal on my new MB wagon. More

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What a truly great car-buying experience. Casey was very What a truly great car-buying experience. Casey was very courteous, patient, friendly, professional, and knowledgeable. From our initial meeting in What a truly great car-buying experience. Casey was very courteous, patient, friendly, professional, and knowledgeable. From our initial meeting in the showroom, up through delivery, and even post-delivery, he answered all of my questions very promptly with straightforward, no bs answers. In addition, his price was very competitive with the other area dealerships. Also, thanks to Tom, the delivery paperwork session was smooth and painless. Highly recommended. More

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We initially went to the dealership to get a price on an ML350 for my wife and we ended up purchasing two cars. The individuals we dealt with were of the highest degree in professionalism and customer servi ML350 for my wife and we ended up purchasing two cars. The individuals we dealt with were of the highest degree in professionalism and customer service. Everyone was extremely knowledgable and willing to answer all questions. It was the best car purchasing experience of our lives and we walked out of the dealership with two new cars. We were treated very well and feel that the negotiation process on the price of the two cars was favorable. We trusted all the people we interacted with during the purchase from the sales side all the way through the finance side. We would highly recommend this dealership based upon our experience. They are truly great people to work with every step of the way. Mike and Jackie Mattingly More

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Quite simply, this was the most pleasant car buying experience I've had. Everyone I interacted with at MB of Annapolis was extremely friendly, helpful and accommodating. Casey Duffy, my sales consulta experience I've had. Everyone I interacted with at MB of Annapolis was extremely friendly, helpful and accommodating. Casey Duffy, my sales consultant, was very generous with his time and allowed me to explore the possibilities. John Dunphy (General Manager) was very approachable and involved in searching for the car that I wanted. They were able to locate and acquire my car from an out of state dealer as I had very specific demands. I am pleased to say that I now have the exact car that I wanted and can't believe it all happened so quickly and easily. Bravo to MB of Annapolis! More

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Excellent service. The sales staff were friendly, professional, and dedicated, but not too pushy. The staff stayed open 3 hours after closing to make sure we got what we wanted. The salesman (Casey D professional, and dedicated, but not too pushy. The staff stayed open 3 hours after closing to make sure we got what we wanted. The salesman (Casey Duffy) even followed us home to pick up a trade-in and waited until past midnight before he left. In 24 years of buying, I have never seen anything like that from any brand. More

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We just purchased our third Mercedes Benz over a time period of 14 years. I highly recommend Mercedes Benz of Annapolis. This was our first time at this dealership. Our purchase began on the Internet. period of 14 years. I highly recommend Mercedes Benz of Annapolis. This was our first time at this dealership. Our purchase began on the Internet. It was through this process that lead us to Casey Duffy who was extemely helpful. It was a good experience in car buying. There was no pressure! Something that is very unusual in new car sales. We consider him to be a rising star at MB of Annapolis. He was very helpful in answering our questions. If he didn't know the answer, which wasn't often, he quickly found the answer. More

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Our pleasant buying experience with MB of Annapolis and Salesperson, Casey Duffy, is worthy of acknowledgement and we would be remiss if we did not do so. As another customer attested too, our purchase was Salesperson, Casey Duffy, is worthy of acknowledgement and we would be remiss if we did not do so. As another customer attested too, our purchase was not a MB, but a 2011 Buick Lacrosse. The process was attentive, courteous and professional (exactly what you would expect at a MB Dealership). Casey researched the vehicle and was able to obtain and provided us with a great deal of information about the Lacrosse. We are very happy with our purchase and the experience was worth the drive from Baltimore. We not only recommend the Dealership , but encourage any perspective buyers to seek out Casey Duffy for and outstanding buying experience. Thank you. James & Judith Reese More

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Casey did a terrific job selling us a used Prius. He was very responsive on both the phone and email, answered all our questions, was super friendly and professional. He and the management went above and be very responsive on both the phone and email, answered all our questions, was super friendly and professional. He and the management went above and beyond to address some concerns we had. We were very pleased with the service and would definitely recommend this dealership and Casey in particular. Michelle was also extremely helpful with financing and was also very friendly. Although we were buying a used car that was certainly on the low price spectrum for this dealership, and not a high-end Mercedes that is clearly their bread and butter, we were treated as if we were buying the most expensive car on the lot. The free lunch at a local restaurant was quite a nice touch. More

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