Casey Ingenito | Page 5

Took the car in for 9 recalls and mentioned that one of them had to do with the fuel system[sorry, I don’t know what to call it]. The recall had to do with the bottom portion of the fuel line, mine the top them had to do with the fuel system[sorry, I don’t know what to call it]. The recall had to do with the bottom portion of the fuel line, mine the top. Charged me $100 to check it! I had problems putting gas into the car, constantly shuts off! Wanted to charge me $1182.99 to fix it. They stated that the charcoal in canister breaking apart and fuel filler neck collapsing. COLLAPSING AND IT IS NOT COVERED?! Very upset and not favorable for me to get another Kia ! More

by LJSCORNER Verified Customer Verified Customer

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Car was checked in a good amount of time, not too fast or slow. Great and thorough service! Thank you! slow. Great and thorough service! Thank you! More

by Eliane Borba Verified Customer Verified Customer

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Service was good and consultant was very nice. I was notified during the service and work was done less than 1 hour. I was notified during the service and work was done less than 1 hour. More

by KRAMER56 Verified Customer Verified Customer

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I am very satisfied with my service at Family Kia. They always provide good work and a nice waiting room! They always provide good work and a nice waiting room! More

by maxwell_gh Verified Customer Verified Customer

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As always, a great experienI recently took my car in for service, and as always, it was a great experience. The team at the Family Kia service department. was friendly and professional right from the moment service, and as always, it was a great experience. The team at the Family Kia service department. was friendly and professional right from the moment I walked in. They took the time to explain the necessary repairs and even provided an estimate before starting any work. I appreciated their transparency and attention to detail. The service was completed on time, and they even washed my car before returning it to me, which was a nice touch. Overall, I felt well taken care of and confident in the work they did. I highly recommend the Family Kia service department. for anyone looking for a hassle-free experience!ce. More

by VP Verified Customer Verified Customer

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This is\nMy fifth car with Kia and the reason that I keep buying them.It's because I never have to worry about the service department.They do an excellent job and they always take care of me.And that is why buying them.It's because I never have to worry about the service department.They do an excellent job and they always take care of me.And that is why I keep coming environment , my kids from them More

by foldsc54 Verified Customer Verified Customer

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Brought car in for safety recall amd technicians tried to tell me I needed nearly $800 worth of maintance. Come to find out its standard practice to tell everyone they need an alignment if they havemt been t tell me I needed nearly $800 worth of maintance. Come to find out its standard practice to tell everyone they need an alignment if they havemt been to this dealership, claiming they can't see kia history at other locations. First of all, I just had tires put on 7 months ago and obviously had them aligned. This is a blatant upsell and inappropriate. They also claimed i needed other maintance that had been completed last year. Never asking if it was done, claiming its standard. NO ITS NOT! Ask questions about histor dont upsell. I will never be back. Id rather drive to another city for my next recall. Definitely not trustworthy and clearly trying to hustle unknowing customers. More

by MARYNEAPOLITAN Verified Customer Verified Customer

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they did not wash my car after service nor did they offer to wash my car to wash my car More

by lenjones333 Verified Customer Verified Customer

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It was a nice experience. !!!!!!!!!! It was an oil change. I have only been two times. !!!!!!!!!! It was an oil change. I have only been two times. More

by ROBINDOLLROBINDOLL Verified Customer Verified Customer

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I bought my Kia Soul in 2016 so I have been coming here for service for 10 years. The Service Dept has been very helpful for the most part, although there were times when the wait was longer than stated. for service for 10 years. The Service Dept has been very helpful for the most part, although there were times when the wait was longer than stated. For some reason I thought a simple car wash came with the service... not unless you specify ! More

by DEARLADY22 Verified Customer Verified Customer

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