Casey Ingenito | Page 6

Excellent service didn’t have to wait and very attentive to explaining everything about appointment to explaining everything about appointment More

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I’m always pleased with the quality and timeliness of my service! Casey is awesome. service! Casey is awesome. More

by abbypainnp Verified Customer Verified Customer

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Casey answered all my questions & kept me informed, wait time wasn't long & the waiting room was comfortable. time wasn't long & the waiting room was comfortable. More

by prettyzebras12 Verified Customer Verified Customer

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Casey and the service dept are awesome and extremely helpful. Communication was on point and I had a great experience. My car is performing so much better since correcting the issue! Thank you so muc helpful. Communication was on point and I had a great experience. My car is performing so much better since correcting the issue! Thank you so much! More

by erin.pessagno Verified Customer Verified Customer

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Very fast service,Casey is a great advisor. definitely will return, highly recommended. a very helpful dealership definitely will return, highly recommended. a very helpful dealership More

by n8133f Verified Customer Verified Customer

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Took service 3 times to fix my sensor problem. Filters not changed with oil change Filters not changed with oil change More

by almk0917 Verified Customer Verified Customer

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Dealership took care of the recalls, also oil service tire rotation, next time might spend a little more time checking tire pressures tire rotation, next time might spend a little more time checking tire pressures More

by rcistrel Verified Customer Verified Customer

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I had to have a recall, warranty motor installed in my 2016 Kia Soul. The actual process of having that done was somewhat time consuming (how long they had my car) but since I have another vehicle, it wa 2016 Kia Soul. The actual process of having that done was somewhat time consuming (how long they had my car) but since I have another vehicle, it wasn't that big of a deal to me. However, when I got the car back, and began to drive it gently to break in the motor properly, the first time I took the car out on the highway and actually got it warmed up, I smelled burning oil. Got it home, let the motor cool, and checked the oil. Whatever tech replaced the motor overfilled the oil. A LOT. It was over an inch above the highest level mark on the dipstick. So, basically, when the engine heated up, having too much oil in it, it over pressurized the engine, forcing oil out through the seals (gaskets.) From there it poured out over the exhaust manifolds, hence the smell of burned oil. Family Kia did have the car immediately towed back to the dealership. I haven't heard anything from them yet (24 hours later) and I'm bracing myself for the news that my brand new, 250 miles old motor has to be replaced again. Very disappointing. This should have been the most elementary check they could have done on the car on it's way out the door. More

by JEFF.ONSTED.TRITON Verified Customer Verified Customer

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Took the car in for 9 recalls and mentioned that one of them had to do with the fuel system[sorry, I don’t know what to call it]. The recall had to do with the bottom portion of the fuel line, mine the top them had to do with the fuel system[sorry, I don’t know what to call it]. The recall had to do with the bottom portion of the fuel line, mine the top. Charged me $100 to check it! I had problems putting gas into the car, constantly shuts off! Wanted to charge me $1182.99 to fix it. They stated that the charcoal in canister breaking apart and fuel filler neck collapsing. COLLAPSING AND IT IS NOT COVERED?! Very upset and not favorable for me to get another Kia ! More

by LJSCORNER Verified Customer Verified Customer

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Car was checked in a good amount of time, not too fast or slow. Great and thorough service! Thank you! slow. Great and thorough service! Thank you! More

by Eliane Borba Verified Customer Verified Customer

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