Casey Newman | Page 12

Unethical, Subversive tactics with "Bait and Switch" Express Crown Hyundai Hyundai Hyundai Worldwide Today my husband and I began a purchase on your (CROWN HYUNDAI OF ST PETE) express store website. I initiat Crown Hyundai Hyundai Hyundai Worldwide Today my husband and I began a purchase on your (CROWN HYUNDAI OF ST PETE) express store website. I initiated the purchase based on the figures provided on YOUR WEBSITE. These figures involved dealer, financing and Hyundai incentives. The representative Casey contacted my husband to see if he needed anything. They sent the contract on the same car, same VIN same everything and it was over $4000 higher then their website (see picture) had indicated. The quoted payment which had incentives due to expire on 4/1 disappeared. (luckily for me I have screenshots of everything). They literally removed the discounts in the matter of a couple of hours and my payment raised in the neighborhood of $60.00 on a purchase. The "Dealer Discount $4787 just went away it was detailed out on every car I looked at. We are simply sharing our experience with this dealership for you to make an educated decision if you chose to due business with anyone who has such questionable business tactics. It was a true bait and switch. You can buy a car online with them, if they had not interceded, we would have completed the purchase on line. These were their published deals, nothing I made up, nothing I did deceitful. These are subversive tactics and unethical and with any luck illegal. I intend to pursue this to the extent the law allows if for no other reason then to show them that the public will not stand for such unethical and illegal business practices. To be clear this is CROWN HYUNDAI OF ST PETERSBURG FLORIDA. The GM is G.R.Tarr and the Sales Manager assisting is Casey Newman. They had Justin Hoffman email us the new quote, Casey offered an "apology" that the internet pricing was "wrong" (ALL 470 ish Elantras available) YES, we were looking for a deal, Mikes work is an hour away and we wanted something that he could run the wheels off of. This met the mark until the dealer indicated that they misrepresented everything on their website. I am also investigating filing a complain with Florida Attorney General for Consumer Protection, Ashley Moody for deceitful business practices. Mike Swain I am not suggesting anyone NOT do business with Crown, I just suggest you do your due diligence and understand OUR experience. More

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Great Experience Working with the Crown Hyundai Team My fiance and I were in the market for two new vehicles and decided to make our way over to Crown Hyundai after receiving a call from Glen Gasbarro (s My fiance and I were in the market for two new vehicles and decided to make our way over to Crown Hyundai after receiving a call from Glen Gasbarro (sales). Glen was very patient with us and went on numerous test drives (5+) to ensure that we both were getting the vehicles we wanted. He explained everything about the vehicles regarding features, updates from previous year models, and main differences between trim levels. Throughout the purchase of our vehicles he made himself available at all times and was extremely responsive to all our inquiries as the exact vehicles we wanted were not readily available at the time. We absolutely enjoyed working Glen and would definitely do business with him again in the future. A few days later we went back to the dealer when the cars were ready to be picked up and were handed off to David Boldin (Finance). David is extremely professional and great at what he does. He explained everything in a detailed manner and was very personable. He was not overly pushy as some folks are when trying to sell products which was an absolute breath of fresh air. David is solid, period. As with all dealers you eventually have to speak with the sales manager, and in this instance it was Casey Newman. Our interaction was short, but pleasant. He was very upfront and honest explaining all the numbers that can sometimes get confusing when purchasing a vehicle. As with the other gentlemen above, Casey was patient and made sure we understood everything before signing any dotted lines. Given my fiance purchased a Genesis and not a Hyundai, we also had to meet with Nick Black. Nick is on top of things and knows his vehicles. He helped both of us set up our Blulink accounts and was very professional from start to finish. He took extra time with my fiance to ensure she knew all the little features and details of the car that are probably overlooked most times. He ensured she was comfortable with everything before handing over the keys. In summary, this team is fantastic. Nobody at the dealership that we encountered seemed overly pushy or said things like, "what is it going to take for you to walk out with this vehicle today?" First time buying a vehicle and actually having a great time doing it. Hats off to the team at Crown Hyundai they are a great team! More

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Test Drive Nightmare November 2018 I got an offer in the mail to receive a $40 gift card for doing a test drive. I came in with my offer before Thanksgiving. The offer s November 2018 I got an offer in the mail to receive a $40 gift card for doing a test drive. I came in with my offer before Thanksgiving. The offer showed a picture of a real gift card and no mention of an e-card was on the form. If it had said e-card I would not have done the test drive. The test drive went fine. I filled out my paperwork . There was never any mention on that day about an e-card. Here it is March and no card! I have called and was told it was a computer error. I was later told the rules had changed and it had to be an e-card. I was then told I had to re-apply like I was going for a new test drive and use the code I was given in November! I never got a code in November! How do you even use a e-card? Where would you use one? Does it have a barcode? I even mailed two letters to the dealership to try to get this resolved to no avail. Such poor customer service. I did the test drive. I brought in the offer and I filled out the paperwork after the test drive. I feel I should be given the actual gift card that was pictured in the advertisement. Otherwise it is false advertising and dishonest. Barbra Breslauer More

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Crown goes the extra mile We had extenuating circumstances which made turning in our leased vehicle and purchasing a car challenging. Anthony Capwell took the bull by the horn We had extenuating circumstances which made turning in our leased vehicle and purchasing a car challenging. Anthony Capwell took the bull by the horns and made it work and we're really happy with our new to us car! More

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STEVE BEDNAR is your guy to navigate you to your next vehicl Steve Bednar covers everything you need to know about your next lease or purchase. I challenged him on a lot of questions and always had a detailed an Steve Bednar covers everything you need to know about your next lease or purchase. I challenged him on a lot of questions and always had a detailed answer. He covered everything important for me and left the door open should have other questions down the road. This is my 2nd lease with him. Jeffrey Saylors More

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Excellent service with Luis Aldana. I recently purchased a car from Luis Aldana and couldn't be happier. He went out of his way to help me and along with his manager, Casey, made it easy I recently purchased a car from Luis Aldana and couldn't be happier. He went out of his way to help me and along with his manager, Casey, made it easy from start to finish. A great experience all the way around. More

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Daniel Utrobin was very enthusiastic, informative and patient. Took all the time I needed. He was personable and made me completely comfortable with my selection. was very enthusiastic, informative and patient. Took all the time I needed. He was personable and made me completely comfortable with my selection. More

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Anthony is THE best! Anthony is wonderful! He really takes the time to show you everything and explain everything. Car shopping has never been easier. He makes you feel at Anthony is wonderful! He really takes the time to show you everything and explain everything. Car shopping has never been easier. He makes you feel at ease and not pressured. More

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Nice experience I had purchased 3 previous Hyundais from another dealer, and was needing some info on an early lease termination and a new purchase. I went to Crown a I had purchased 3 previous Hyundais from another dealer, and was needing some info on an early lease termination and a new purchase. I went to Crown and spoke with Wayne Rudge. He was very knowledgeable and was able to explain my options without pressuring me. I needed to think for a day or two and I wasnt chased as I left. I returned 2 days later with a plan of what I wanted and was able to get the Hyundai that I really liked. More

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A++ Car Buying Experience Justin Hoffman and Casey Newman were a pleasure to work with. I put in an inquiry through their website on a vehicle, Justin quickly confirmed it was Justin Hoffman and Casey Newman were a pleasure to work with. I put in an inquiry through their website on a vehicle, Justin quickly confirmed it was still available and got me a fair price on the car. Justin was very knowledgeable about the car and very helpful in the whole process. Both Justin and Casey were not pushy at all and bent over backwards to make sure that I left happy. Thanks guys! More

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