Casey Newman | Page 11

Devon is the man We came in looking for a gt n line and had to come down to just a gt. Devon was awesome, the managers were great. We came in looking for a gt n line and had to come down to just a gt. Devon was awesome, the managers were great. More

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Salesmen Eric V Avery nice young man who couldn’t do enough to sell me a Santa Fa. He bent over backwards to get the price that I could afford on a lease. Avery nice young man who couldn’t do enough to sell me a Santa Fa. He bent over backwards to get the price that I could afford on a lease. More

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Bad AC bad 02 in 10 days/finally fixed Update: They fixed all issues and now my son and daughter in law are happy. Thank you. Crown Hyundai will not repair a used car that is still unde Update: They fixed all issues and now my son and daughter in law are happy. Thank you. Crown Hyundai will not repair a used car that is still under warranty because they say the previous owner had the 02 sensor replace with an aftermarket one, while under warranty!! Wants to charge 500 to replace the 02 sensor after less than 2 weeks of ownership. Dirty disgusting xxxxbags hung up on my daughter in law after telling her she should have bought a new car. Avoid!! Shady. More

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Thanks to Justin Hoffman and all at Crown! This is our third Hyundai but our first SUV. We love all the options and super sleek look of this vehicle. Justin helped us get just the right color i This is our third Hyundai but our first SUV. We love all the options and super sleek look of this vehicle. Justin helped us get just the right color inside and out. Everyone was very nice and helpful at the dealership. More

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Thank you Crown Hyundai and Ryan Gibb I just purchased a 2019 Santa Fe Limited 2.0 from Crown Hyundai with the help of sales person Ryan Gibb. The vehicle itself is a dream car, absolutel I just purchased a 2019 Santa Fe Limited 2.0 from Crown Hyundai with the help of sales person Ryan Gibb. The vehicle itself is a dream car, absolutely gorgeous and drives so smoothly and fast, handles easily, Ryan's knowledge of this complex machine is encyclopedic, and he made the intro so easy. Ryan and his team were beyond helpful, courteous, professional and even fun. I've been driving for 50 years, and this literally was the best car buying experience I've ever had. I'm now a Crown car buyer for life! MAL More

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Excellent first experience with a dealership When going to a dealership, you come in with all these preconceived notions of them being "pushy" or "working for commission". Brian was the exact opp When going to a dealership, you come in with all these preconceived notions of them being "pushy" or "working for commission". Brian was the exact opposite of these negative assumptions! This was my first time being invested into a dealership, and Brian took the extra time to explain the leasing process (as well as the buying/buyingout process) and answered all my questions promptly. I would recommend all my friends and family to Brian after such a pleasant experience, and let me add that the new car is GREAT! Thank you Brian! - Elliot S. More

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Smooth Transaction Connor Groot and Casey Newman were a pleasure to work with. They were able to meet the price I was looking for and also had the car I was looking for Connor Groot and Casey Newman were a pleasure to work with. They were able to meet the price I was looking for and also had the car I was looking for brought over from another dealership. Pleasure doing business with you guys More

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Hyundai Sonata Hybrid ETA: Brian called today to try to offer a solution. While it wasn’t a solution we could use, I appreciate the effort. Casey called and offered another ETA: Brian called today to try to offer a solution. While it wasn’t a solution we could use, I appreciate the effort. Casey called and offered another solution that still wasn’t really workable for us. We requested to know what the numbers would like like to upgrade to a model that included satellite radio. Casey quickly came up when the numbers and emailed them. They were super reasonable. We are very happy with the outcome in this situation. While it might not have started out right, they worked to make things right. That is the very definition of good customer service!!! We purchased a 2019 Hyundai Sonata Hybrid on Sunday March 31. We went to look at that vehicle and a New 2018 Hyundai Sonata Sport. They claimed to not be able to locate the sport, but it was still showing available on their website a day or so ago. Our salesman said the vehicle was equipped with satellite radio, when asked. There is also a window decal sticker that says it is equipped with satellite radio. There is NO satellite radio in the vehicle. We called to question this and spoke with Pete. He said he would look into it and call back. He did in a very timely manner. He then did more research and called again. This time, the conversation ended with him saying he would have the general manager call us back the following day to tell us the price difference to switch out our vehicle for one that has what they claimed the one we bought had. It has now been over 48 hours. I did have a missed called today with no message telling me who to call back. My husband called and was transferred to Pete's line where he left a message. We did not get a call back. I would not recommend anyone do business with this dealership. I wish I had read the reviews first because it appears they regularly mislead people. More

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Outstanding Customer Service I recently bought a Tuscan Hyundai I dealth with two sales people at crown Hyundai and they both were outstanding Glen Gasbarro, Justin Hoffman & Mana I recently bought a Tuscan Hyundai I dealth with two sales people at crown Hyundai and they both were outstanding Glen Gasbarro, Justin Hoffman & Manager Casey Newman. They were all very through with me on all the details of the car. Whenever I didn't understand how something worked in the car they took the time to explain it to me. I highly recommend this dealership with their outstanding customer service. I also love the car. L. Fruitman More

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Unethical, Subversive tactics with "Bait and Switch" Express Crown Hyundai Hyundai Hyundai Worldwide Today my husband and I began a purchase on your (CROWN HYUNDAI OF ST PETE) express store website. I initiat Crown Hyundai Hyundai Hyundai Worldwide Today my husband and I began a purchase on your (CROWN HYUNDAI OF ST PETE) express store website. I initiated the purchase based on the figures provided on YOUR WEBSITE. These figures involved dealer, financing and Hyundai incentives. The representative Casey contacted my husband to see if he needed anything. They sent the contract on the same car, same VIN same everything and it was over $4000 higher then their website (see picture) had indicated. The quoted payment which had incentives due to expire on 4/1 disappeared. (luckily for me I have screenshots of everything). They literally removed the discounts in the matter of a couple of hours and my payment raised in the neighborhood of $60.00 on a purchase. The "Dealer Discount $4787 just went away it was detailed out on every car I looked at. We are simply sharing our experience with this dealership for you to make an educated decision if you chose to due business with anyone who has such questionable business tactics. It was a true bait and switch. You can buy a car online with them, if they had not interceded, we would have completed the purchase on line. These were their published deals, nothing I made up, nothing I did deceitful. These are subversive tactics and unethical and with any luck illegal. I intend to pursue this to the extent the law allows if for no other reason then to show them that the public will not stand for such unethical and illegal business practices. To be clear this is CROWN HYUNDAI OF ST PETERSBURG FLORIDA. The GM is G.R.Tarr and the Sales Manager assisting is Casey Newman. They had Justin Hoffman email us the new quote, Casey offered an "apology" that the internet pricing was "wrong" (ALL 470 ish Elantras available) YES, we were looking for a deal, Mikes work is an hour away and we wanted something that he could run the wheels off of. This met the mark until the dealer indicated that they misrepresented everything on their website. I am also investigating filing a complain with Florida Attorney General for Consumer Protection, Ashley Moody for deceitful business practices. Mike Swain I am not suggesting anyone NOT do business with Crown, I just suggest you do your due diligence and understand OUR experience. More

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