Casey Van Dorn | Page 122

Service as usual - excellent! I took possession of a 2013 Honda Pilot from Luther Honda of St. Cloud in May of 2013. I have returned to Luther Honda in St. Cloud for every single I took possession of a 2013 Honda Pilot from Luther Honda of St. Cloud in May of 2013. I have returned to Luther Honda in St. Cloud for every single service/maintenance requirement since that date. Why do I drive 45+ miles for their service? Simply stated - friendly and knowledgeable service writers; trained mechanics; the knowledge that genuine Honda OEM parts are used; and, no bull. I get exactly what I pay for and I've never had comeback on a problem. Why would I go anywhere else? More

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Good as always Had an 8 AM appointment for oil change. I was out the door and on the road 30 minutes later.. Always has been a good experience. Had an 8 AM appointment for oil change. I was out the door and on the road 30 minutes later.. Always has been a good experience. More

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1st oil change My experience was great, made an appointment, showed up a little early, no problem. Oil changed, tires rotated, and on the road in less than an hour. My experience was great, made an appointment, showed up a little early, no problem. Oil changed, tires rotated, and on the road in less than an hour. I was really impressed with the way the service people delt with other customers. While my service was straight forward, others had some problems, and were handled almost like family.Great place. More

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Oil change. I had set up the appointment online and when I arrived at the scheduled time I was not on the schedule but they honored the time and the oil change an I had set up the appointment online and when I arrived at the scheduled time I was not on the schedule but they honored the time and the oil change and did a recall update on power steering as well. I was in and out in an hour and a half. I was happy with the way this was handled. More

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Great service as always. Oil Change made in a timely fashio In addition to getting our oil changed in our 2010 Honda Civic, we also wanted to buy tires. Dane Franzen guided us through the tire selection proce In addition to getting our oil changed in our 2010 Honda Civic, we also wanted to buy tires. Dane Franzen guided us through the tire selection process and helped us find the best tire deal. Casey Van Dorn was very friendly from our arrival until it was time to pay the bill. More

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Great service Once again Casey and his time discovered a problem of which I was unaware. Since I didn't have time to have it fixed at that moment I've had a chance Once again Casey and his time discovered a problem of which I was unaware. Since I didn't have time to have it fixed at that moment I've had a chance to evaluate the situation. And indeed I can tell there is a problem. More

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Great service Every time I bring my car(s) in for service, I am treated with respect. The maintenance is performed correctly and in a timely manner. Every time I bring my car(s) in for service, I am treated with respect. The maintenance is performed correctly and in a timely manner. More

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Oil change at Luther honda Yesterday I had my civic which I am very happy with at Luther Honda to have oil changed and ready for winter which is very important I Mn. The service Yesterday I had my civic which I am very happy with at Luther Honda to have oil changed and ready for winter which is very important I Mn. The service department is fast clean efficient certeious and even checked my battery which needed to be replaced. My car is ready for winter and the total was less than $40:00?? More

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Maintenance Service-timing & serpentine belt, water pump.. I can always depend on Dane to give accurate estimates for cost & time, to work with me on scheduling and answer questions completely. Same for Casey I can always depend on Dane to give accurate estimates for cost & time, to work with me on scheduling and answer questions completely. Same for Casey who I've not worked with as much, but who I am learning is also very knowledgeable. Dane's hospitable demeanor makes it a pleasure to have my car serviced at Luther Honda. More

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oil change battery trouble i specifically asked for the extra long battery check due to troubles i had last winter and service tech last winter said I needed it at next oil cha i specifically asked for the extra long battery check due to troubles i had last winter and service tech last winter said I needed it at next oil change. it was not done. when i called to ask why, tech who did oil change gave me to a supervisor or another person who was rude condescending and just mean. he treated me like an idiot, refused to listen to my complaint or even agree. that i had a valid complaint. i also wrote on that note that it makes a weird noise when i start it like the starter is going out or the battery is bad. this was never addressed. i lease so i don't need to worry about this type of situation, this is no longer the case with this car or your service department. the hours for drop off and pick up are horrible. the shuttle does not run on Saturdays. they cant get me too work before 8am and i need to be picked up by 4:45 to use the shuttle. these are NOT hours that work with any of our work schedules. we actually have to take a day off to get an oil change and sit in that dark windowless room with 1 horrible brain numbing channel that keeps freezing. this will be my last Honda lease. i will not be treated so rude by anyone and continue to have to be forced to go there for service. i know 1 lease isn't going to make a difference to you but i will let my story be known, that you can count on. More

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