Casidhe Kennedy

Extremely Disappointed with Curry Motors and Ford Motor Company I had my 2019 F150 3.0 Powerstroke Diesel truck towed to Curry Motors while working in Indiana, only to be informed that the engine needed Company I had my 2019 F150 3.0 Powerstroke Diesel truck towed to Curry Motors while working in Indiana, only to be informed that the engine needed to be replaced at approximately 120,000 miles. The estimated cost of the repair is around $16,000, which is already an extremely difficult pill to swallow for a diesel truck that has been meticulously maintained since day one. My truck has now been at the dealership for three weeks. The replacement engine was ordered and received within four business days, yet here we are three weeks later, and my truck is still sitting there unfinished. When I call for updates, I repeatedly find myself having to call back because of a frustrating lack of communication and follow-through. What makes this situation even more aggravating is learning that the diesel mechanic assigned to my truck was pulled off the job to work on fleet vehicles, which I witnessed first hand on a personal visit to the dealership. Apparently, fleet work takes priority over a paying customer who is facing a $16,000 repair bill and depending on his vehicle to get home. I was told the truck would be completed, only to be informed later that additional parts had not been received and that the transmission torque converter now also needs to be replaced. I understand that unexpected complications can arise during major repairs, and I recognize that parts availability can sometimes cause delays. However, three weeks of waiting, poor communication, shifting completion dates, and a lack of clear accountability are simply unacceptable, especially when the dealership has had the replacement engine for most of that time. This situation has created a significant financial and personal burden. I am working out of state and need my truck to tow my RV home. Instead, I continue paying for rental vehicles and an RV campground while losing valuable work time and income. These are unnecessary expenses that continue to accumulate while I wait for a repair that I was led to believe would already be completed. I am absolutely disgusted with Ford Motor Company over the fact that a diesel engine would require replacement at approximately 120,000 miles despite meticulous maintenance throughout the truck's life. That concern is compounded by my experience with Curry Motors and the way this repair has been handled. At this point, I expect more than excuses and another estimated completion date. I expect consistent communication, a clear explanation of what remains to be done, an accurate timeline, and accountability for getting my truck completed. My experience with Curry Motors has been extremely disappointing. When a customer is facing a $16,000 repair bill, the least they should be able to expect is professional communication, reasonable progress, and respect for the time and financial consequences involved. Unfortunately, that has not been my experience, and apparently neither the GM and service manager have professionalism nor customer service to return a requested call back. More

Print

Outstanding Service from start to finish. Cust Serv Rep C. Kennedy went above/beyond to help us in really tough situation with our F350 and 22 foot travel trailer after breaking down on I94 Cust Serv Rep C. Kennedy went above/beyond to help us in really tough situation with our F350 and 22 foot travel trailer after breaking down on I94 in the middle of construction/traffic. Can never thank her and tech at Currie enough! Direct, professional and great at communicating issues and options and still compassionate for travelers broken down far from home. Kept us up to date on issues, status and options. More

Print

Explorer parts always in stock at Currie Motors Valpo Ford and ease of making appointments when needed Ford and ease of making appointments when needed More

Print

Better than ever! Brendan and Jackson actually got us a deal for a newer Bronco and we couldn't be happier! Brendan and Jackson actually got us a deal for a newer Bronco and we couldn't be happier! More

Print

They are fast and know what they are doing. Very helpful and very quick. Great experience. Very helpful and very quick. Great experience. More

Print

I took my Ford F350 to Currie Ford of Valpo for servicing and Cassie Kennedy made it an enjoyable experience, she went above and beyond to make sure that I was completely satisfied with the performance of th and Cassie Kennedy made it an enjoyable experience, she went above and beyond to make sure that I was completely satisfied with the performance of the service department. I live near a closer Ford Dealership but will be returning to Currie and of course she will be the representative that I request, thanks for going above and beyond Cassidhe! Great job! More

Print

I would not recommend. Had to have my car towed to them this past weekend. It was finally ready to be picked up yesterday but I couldn’t take the car home because these idi Had to have my car towed to them this past weekend. It was finally ready to be picked up yesterday but I couldn’t take the car home because these idiots lost my car keys. They had to bring one of, and probably their only, nice and compassionate service managers back to search for my keys. The poor man spent almost 45 minutes looking for them to no prevail. Then come the morning, they never called me. I called them and was told they called me and I hung up on them. Why would I do such a thing when they had my vehicle since Friday?!?!? Then, the person I spoke to in service said they were on someone’s desk which is a fat lie. These fools offered to bring my car to my home and drop it off which was appreciate. Yet they tried pawning off boat and auto show tickets which are just not my thing. The LEAST they could’ve done was fill my gas tank before they dropped it off which they didn’t. My family has been buying from Currie for the last 10 years. Each year they get even more worse. It’s the incompetent service people or the obviously dumb and young sales people calling to trade my vehicle in weekly. Between myself and my family, we’ve purchased 2 Flexes, a F-150, a Ranger, and 2 Ecosports. Definitely recommend Art Hill or Bosak over these dopes. More

Print

Sales people and finance manager were great but the service dept is a bit to be desired. service dept is a bit to be desired. More

Print

Upon check-in, Bill told me that the noise my vehicle was making is "normal". Check-in was on Sept 8th with an appointment. I had filled my gas tank up before taking it to the dealership. My mileage at check making is "normal". Check-in was on Sept 8th with an appointment. I had filled my gas tank up before taking it to the dealership. My mileage at check-in was 11,617. When I received my vehicle back 11 days later my mileage is now 11,729 with close to a half tank of gas left. I am left wondering why my vehicle was driven over 100 miles. I understand driving it to replicate the noises that I have heard but this is EXCESSIVE. I told them during check-in how and when the noises happen. Oh and my vehicle went from being told the noises are "normal" to we've never seen anything like this and it is still not fixed due to having to order parts that are supposedly on back order. I am very skeptical at this point because I've been told multiple falsehoods during this experience with Currie's Service Department. I was told back in March that they would call me when parts came in and here it is September and I have yet to get a call. Hence, why I made another appointment with them for Sept. 8th. I was also told that the original person that I dealt with in March was no longer with them maybe that's why I wasn't contacted. Anyway, a female named, Casidhe is now involved and has been trying to make things right with us. However, so many things have been wrong from the beginning. Bill should have never told me that the noises are "normal". They should not be having to try to make things "right" they should have been handled correctly (right) in the first place. Beware and document everything especially your mileage in and out. I received the paperwork on my vehicle today and they listed my check-in as 11,617 and my check-out mileage as 11,617 as if they hadn't driven it at all. However, when I received my vehicle the actual mileage was 11,729 (over 100 miles later). Bill is receiving one star. He is a warm, breathing body filling a work position but he should not speak to the public. Bill told me that he knows what he is talking about because he has 30 years experience but this was his 4th day at this particular dealership. Plus, he told me that the noises my vehicle is making is "normal". This is hard to believe considering my vehicle is only two years old with now 11,729 miles on it. Bill needs to learn and do better! I will say Casidhe has been put into an odd position and I will give her credit for keeping her cool while dealing with mine and my husband's frustrations in this situation. At this time, I can't recommend this service department. They need HELP! More

Print

Initial service for my 2023 Ranger was a good experience. Truck was delivered in a timely manner. Jim Cook Truck was delivered in a timely manner. Jim Cook More

Print