Cassidy Sherwood

You do all the work on my vehicles that I have purchased from you great service from you great service More

by Tdahlheimer Verified Customer Verified Customer

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I honestly can’t remember how many times I’ve been to Mazda of Fort Myers, but I know that I’ve left many times with something forgotten or done incorrectly. The windshield washer fluid cap was left open Mazda of Fort Myers, but I know that I’ve left many times with something forgotten or done incorrectly. The windshield washer fluid cap was left open, it got caught in the alternator belt, and it ruined my battery. I had to replace it out of my own pocket. The coolant reservoir cap was also left open, and I found antifreeze splashed all over the inside of the hood. I’ve received wrong guidance, recommendations to replace parts that were actually perfectly fine, and despite telling them I was going on a long trip and to please check everything, I still found the coolant level below the low mark. I noticed it by chance and filled it myself. Although the staff are friendly and polite, this level of carelessness and lack of attention is not what I expect from a high‑end car brand’s own service center. I’m just glad I managed to get my car out of their service without any serious damage. Thank you. More

by Umut Verified Customer Verified Customer

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Clean helpful knowledgeable very friendly let me know if anything is wrong and they were quick anything is wrong and they were quick More

by JETS1906 Verified Customer Verified Customer

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Good customer service, responsive and helpful, explains process, text messages and video displays of inspection by technician is informative process, text messages and video displays of inspection by technician is informative More

by cwdb1 Verified Customer Verified Customer

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I only use the dealership for the free inspections. Once I have an estimate I take it to a few other shops to get alternative bids for the recommended service and a second opinion. I always save 25+ pe Once I have an estimate I take it to a few other shops to get alternative bids for the recommended service and a second opinion. I always save 25+ percent. I’ll never pay dealer prices for service. More

by ORACLE0657 Verified Customer Verified Customer

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This place keeps me happy every time I go. Every single one of the service team members I have worked with are so kind, funny, and personable. 10 out of 10! Love the video they send when th Every single one of the service team members I have worked with are so kind, funny, and personable. 10 out of 10! Love the video they send when they have looked at the car. Love the fact that they have their ideas about what should be fixed or what can wait for the next visit. Very easy to understand and work with. More

by stephhopper Verified Customer Verified Customer

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They care about thier customers. Very friendly. They show you a thorough video of thier work. I highly recommend this location. Very friendly. They show you a thorough video of thier work. I highly recommend this location. More

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Went to extra care to respond to my concerns and find a solution. Made a bad explanation into a good on solution. Made a bad explanation into a good on More

by JIMFANTON Verified Customer Verified Customer

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Casey M was wonderful and made this process so simple and easy. Joe was just as great in the finance department. easy. Joe was just as great in the finance department. More

by cheryldevlin Verified Customer Verified Customer

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Excellent customer service answered all my questions Cassidy remember when I bought the car six months ago amazing Cassidy remember when I bought the car six months ago amazing More

by kenfre001 Verified Customer Verified Customer

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