"Fantastic dealership and Stellar Salesperson "
- Karen Anderson
My salesperson, Catherine Vandergriff and finance person, Daniel Carr, were absolutely AWESOME. Catherine was a true and very knowledgeable sales person pointing out all the little things that convenienced me to purchase! If your looking to purchase I highly recommend her. I was all over the board and she showed patience and diligence! Fantastic experience all around!
"Great service as usual"
The service was excellent and quick. All personnel, especially Service Consultant Shiloh, were extremely professional, knowledgeable and pleasant. Excellent courtesy car was ready and waiting.
"Service at its best!"
Lexus of Knoxville sets the standard for a great service experience. They always consider your needs as a customer first, and they consistantly exceed my expectations while providing first class service that is a great value in the overall experience as a Lexus owner. This level of service has converted our entire family to be Lexus owners. It is truly a pleasure to work with Lexus of Knoxville.
Thank you Lexus of Knoxville for caring enough to make sure that my service experience exceeds my expectations! Keep up the fine work!
Tim & Tina
- Elle Feggins
Catherine offered stellar service with a welcoming smile! She was thoughtful with ensuring timely care of sale and delivery of my vehicle. Thank you Catherine!
"Catherine is the best"
- Mike W
Catherine has assisted me with purchases twice this year. Both times she understood exactly what we needed and found the perfect cars. She went above and beyond anything I’ve ever experienced in securing the best cars and helping us make the best deals. She embodies trust and integrity.
"Employees who listen to needs/wants"
We have purchased two SUVs and have nothing but praise for the way they serviced us and our cars. The people at Lexus do a GREAT job.
Other Employees Tagged:
, Jeff Brackett,Phil Johnson, Colton Slagley, Tina (receptionist)
"Lexus of Knoxville"
I was looking for a used car that would be a good investment. Lexus of Knoxville has some of the highest rated sales consultants. Catherine helped me. She found multiple reliable used cars and was honest about each one of them with me. We test drove them and she was very thorough. Catherine helped me look at every aspect of the cars. We found the right one for me. I couldn’t be happier with my purchase and the help I received! Thank you so much Catherine for the help. I will be coming back for my next vehicle.
Everyone that we came in contact with at Lexus did an outstanding job at making our purchase a delightful event. Absolutely no pressure!! Catherine, Riley, James, and Phil were all very helpful in our decision to buy my Lexus. I came in to look at purchasing a certified vehicle and bought a new one instead with no pressure.
"Painless, easy, completely stress free experience"
The idea of getting a new vehicle was not something I was looking forward to. All I could see were dollar signs and days upon days of looking at cars that wouldn't fit my budget or what I was looking for. This was the complete opposite of what I experienced at Lexus of Knoxville. I owe this experience to Cathy Vandergriff, who got me in and out of there quicker than at a routine doctor appointment. I gave her a brief idea of what I wanted, and the first car she showed me was the car I drove home in that day. From the time I got in there until the time I left, the process was completely painless and stress free because I got the facts instead of the run around. Cathy was incredibly helpful, honest, knowledgeable, and changed my mind about the process of buying a car. Thank you, Cathy, for everything you did for me!
"Exceptional customer service with our purchase of a Lexus IS"
- The Hills
The Lexus name speaks for itself but what differentiates one luxury dealership from another is the quality of their customer service and the people who greet you upon your arrival. Most people are never too excited to deal with an over enthusiastic car sales person so to be greeted by a professional with similar goals - to find that just right vehicle- can be a breath of fresh air. Our experience was just that when we were greeted by Catherine Vandergriff at Lexus of Knoxville. Catherine made our experience a joy rather than a stressful event and I honestly felt like a friend was helping us with our purchase of a Lexus IS 200T. We were grateful for the courtesy we were shown and sincere excitement expressed by the folks at the dealership and especially by Catherine when we bought our first Lexus.