"Employees who listen to needs/wants"
We have purchased two SUVs and have nothing but praise for the way they serviced us and our cars. The people at Lexus do a GREAT job.
Other Employees Tagged:
, Jeff Brackett,Phil Johnson, Colton Slagley, Tina (receptionist)
"Lexus of Knoxville"
I was looking for a used car that would be a good investment. Lexus of Knoxville has some of the highest rated sales consultants. Catherine helped me. She found multiple reliable used cars and was honest about each one of them with me. We test drove them and she was very thorough. Catherine helped me look at every aspect of the cars. We found the right one for me. I couldn’t be happier with my purchase and the help I received! Thank you so much Catherine for the help. I will be coming back for my next vehicle.
Everyone that we came in contact with at Lexus did an outstanding job at making our purchase a delightful event. Absolutely no pressure!! Catherine, Riley, James, and Phil were all very helpful in our decision to buy my Lexus. I came in to look at purchasing a certified vehicle and bought a new one instead with no pressure.
"Painless, easy, completely stress free experience"
The idea of getting a new vehicle was not something I was looking forward to. All I could see were dollar signs and days upon days of looking at cars that wouldn't fit my budget or what I was looking for. This was the complete opposite of what I experienced at Lexus of Knoxville. I owe this experience to Cathy Vandergriff, who got me in and out of there quicker than at a routine doctor appointment. I gave her a brief idea of what I wanted, and the first car she showed me was the car I drove home in that day. From the time I got in there until the time I left, the process was completely painless and stress free because I got the facts instead of the run around. Cathy was incredibly helpful, honest, knowledgeable, and changed my mind about the process of buying a car. Thank you, Cathy, for everything you did for me!
"Exceptional customer service with our purchase of a Lexus IS"
- The Hills
The Lexus name speaks for itself but what differentiates one luxury dealership from another is the quality of their customer service and the people who greet you upon your arrival. Most people are never too excited to deal with an over enthusiastic car sales person so to be greeted by a professional with similar goals - to find that just right vehicle- can be a breath of fresh air. Our experience was just that when we were greeted by Catherine Vandergriff at Lexus of Knoxville. Catherine made our experience a joy rather than a stressful event and I honestly felt like a friend was helping us with our purchase of a Lexus IS 200T. We were grateful for the courtesy we were shown and sincere excitement expressed by the folks at the dealership and especially by Catherine when we bought our first Lexus.
"Wonderful experience with Catherine Vandergriff!"
I bought my cars from Catherine Vandergriff at Lexus of Knoxville. I loved my experiences! The process was so quick and easy! I bought my first car from her, it was great! I wouldn’t go anywhere else! I also love to get my car serviced at Lexus as well. Everyone is also so nice and helpful. Great team!
Catherine is A wonderful person. She knows her stuff And helps any way she can. She is honest which is hard to find anymore. She goes out of her way to find you exactly what you are looking for and does it with A smile. Again, this is hard to find anymore.
From Knoxville originally. Live in Midwest currently & didn’t want a rust belt used car. Catherine Vandergriff found perfect car, fantastic price. THANKS SO MUCH!!!
I’ve bought several vehicles at the dealership and Catherine has always been my salesperson. Dealing with her is like dealing with a family member. She is amazing!
"great experience. great salesperson"
- Donald Ferguson
This is the third car we have purchased from Lexus of Knoxville and the third car purchased from Catherine Vandergriff. Every time the experience was professional, easy and actually enjoyable. Catherine and the dealership were both knowledgeable and a pleasure to do business with. We'll be back one day for our fourth car.