Cathy Ponticello

Service Department is awful and rude. No one gets back to you. Parts under warranty take months to get. No one follows up no matter how many times you call. They simply don’t care. Corpor No one gets back to you. Parts under warranty take months to get. No one follows up no matter how many times you call. They simply don’t care. Corporate doesn’t care either. I can’t wait to get rid of this car. I won’t ever buy another one. Big mistake. The only reason I did is bc it’s six cylinder. More

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If wish I could select zero stars. I came in to wait for a simple oil change. I waited two hours without hearing a word from the service person. When I inquired about the length of I came in to wait for a simple oil change. I waited two hours without hearing a word from the service person. When I inquired about the length of time, I was told that they had not even started the service and that I had to wait for the technician to finish lunch. The service manager was rude and unsympathetic. I will never return to this KIA service center. More

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Michael was great he made the whole experience smooth and addressed all our questions during the process I highly recommend both Michael and Kia of Huntington addressed all our questions during the process I highly recommend both Michael and Kia of Huntington More

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IF YOU CARE ABOUT YOUR LIFE AND YOUR LOVED ONES THAT YOURE GOING TO BE DRIVING WITH. DONT GO SHOPPING FOR CARS HERE! THEY DONT INSPECT THEIR CARS LIKE THEY SAY. This got to be the worst experience YOURE GOING TO BE DRIVING WITH. DONT GO SHOPPING FOR CARS HERE! THEY DONT INSPECT THEIR CARS LIKE THEY SAY. This got to be the worst experience of my life buying a car from them. First of all I called about a car I was interested in and put a deposit on it because I was driving from CT to Long Island, the title was delayed almost a month to come in, so I couldn’t buy the car until it got to the dealer which I was fine with the wait. Secondly after the title arrived my sales representative Asad was the one to call me to see when I can come in to see the car. I got there and test drove the car. First I realized the dashboard said the left back passenger side tire is low almost 11 PSI off from the other ones which I took a picture of. I addressed this issue to Asad and he said he would take of it, he was suppose to put air in it after the test drive was done which he completely forgot to do because he got distracted with another customer he had. THEY DONT CARE ABOUT YOUR LIFE. Once you sign the papers, you’re all on your own. I bought the car last Tuesday the 17th of may 2022. On Thursday the 19th after only driving the car back home to CT. The same tire went from reading 33PSI to 26PSI. I contacted my sales rep to keep him updated about the issue that I addressed to him during the test drive and he said he would talk to the manager and get back to me shortly. That alone took 4 days, and when I called to check they said the manager was out sick. Now I’m ubering everywhere because I bought a 35k car that I can’t drive. Thirdly, I was asked to sign the papers and I was only showed the monthly payments. When I asked them to walk me through the numbers, I found out they charged me ~$900 bank processing fees without telling me and the $900 was combined with taxes so I don’t see it. When I questioned the business manager, she said ALL banks charge fees, but why was not I told about it??why the fees were not listed on the final docs?? I got no answer and then they waived it. PLEASE CHECK ALL THE NUMBERS BEFORE YOU SIGN ANYTHING. Now I’m being fully ignored by the sales rep Asad when I call him, the service manager that I called yesterday was extremely rude on the phone and kept yelling WE ARE NOT CHANGING YOUR TIRE. WE’ll ONLY FIX IT. I haven’t owned the car for more than week and I was told I had bumper to bumper warranty for a month. More

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Superb customer service from the moment I walked in, up until the moment I drove out with my car. Really happy with my purchase and how smooth it all went! until the moment I drove out with my car. Really happy with my purchase and how smooth it all went! More

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